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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and comfort, often describing it as soft, breathable, and well-constructed. Many people highlight the exceptional customer service, noting quick and helpful responses, and a willingness to resolve issues efficiently. The overall service is frequently described as outstanding, with consumers appreciating the easy ordering process and good communication. However, some customers have experienced issues with orders, including receiving incorrect sizes or products. A few other people also felt that the quality of some items, particularly the waistbands, has declined over time, leading to durability concerns.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its comfort and quality. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of the... See more

Customer service

People report positive experiences with customer service. Many customers praise the immediate and helpful... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers report quick delivery and smooth order... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more


Company details

  1. Underwear Store

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product

I have loved this underwear ever since I tried a few years ago ... used to sweat all the time between my legs but not any more.

I've even wore these 2 days running with no issues as they stay so fresh for longer.

I'd like to see a new product still with the pouch but with loose fitting around the bottom of the legs

GREAT PRODUCT !!!!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

The best Phallus Palace bar none!!!

Wow, wow, wow!!!!
These are the best boxers I’ve ever had.
So lightweight and so comfortable I sometimes need to double check I’m not going g commando!
Even in this hot weather my undercarriage is cool and dry; no betty swollox in sight.
Keeping the tackle n rod separate is genius and the wife loves the look which is also a bonus 😉😉

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Underwear

Amazing Underwear!
Your block and tackle are kept in good order.
No more chaffing between the thighs
And if you choose the pouch option, pointing percy at the porcelain is a breeze! Talking of breeze, its never a sweaty experience wearing my JustWears😎

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Every now and then you come across a…

Every now and then you come across a company that you know you will be in your life a long time to come. Just Wears products, and I now wear only their underwear and have socks and a t-shirt, are next level. It is impossible to wear other underwear once you have experienced Just Wears. It reminds you that you all but live in underwear and you need to look after yourself by wearing these every day.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I’ve recently (c.3 weeks ago) contacted their customer support regarding the poor quality of the waist bands - they are not supple and crease dreadfully. However, I have not even had an acknowledgement from them.

7 June 2024
Unprompted review
JustWears logo

Reply from JustWears

Thank you for contacting us. We're sorry to hear about the waistband issue and for any frustration caused by our delayed response.

It appears we haven’t received your previous email, and we sincerely apologize for this oversight. Your satisfaction is important to us; we want to make things right. Please message us via our website's chat feature or email us directly at just-wears.com so we can promptly assist you.

We appreciate your patience and look forward to resolving this for you.

Rated 1 out of 5 stars

I had super high hopes - ended up wasting money and time

I had super high hopes, but unfortunately thsi brand doesnt live up to the hype.

I originally ordered 3 pairs with the pouch design. They felt incredible and like good quality. But the promise that they wouldnt ride up the thigh is not true, after about 3 minutes they were always all the way 'up there'. Also i didnt like the pouch design, just wasnt for me, but that wasnt that bad, as all dewsign doesnt work for everyone.

I then complianed and got the option to return them and i did so, and they exchanged them to the ones Without the pouch... Ssame thing! rolling up, i sweat way more in the material and therefore just not comfortable AND doesnt (in my opinion) live up to any of the claims made on the website.

The material feels nice tho, and it seems like theres many they work very well for! :)

15 May 2024
Unprompted review
JustWears logo

Reply from JustWears

I hope this message finds you well.

I want to express our sincere apologies for your experience with the pants riding up. This is usually due to a sizing issue, and we are committed to addressing and resolving any problems you may have encountered.

To better understand your experience, we would be grateful if you could spare 15-30 minutes to discuss your concerns and challenges on a quick phone call. Your insights will help us improve our products and services. We are particularly interested in learning about the specific issues you faced and any suggestions you may have.

Please email us at hi@just-wears.com.

Rated 5 out of 5 stars

Super comfortable! 🙂

Fast, efficient service, and we’ll, but minimally packaged - zero-carbon shipping too 👍 - but the main thing, “is what’s inside the box” 🤔Well… Superb fit, superb comfort - what a difference! (they “lift and separate” ☺️) - and they are very well made, with a fabric that is smooth, soft and elastic. Look really good too 🙂👍

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Great boxers, GREAT service

Really great boxers, but AMAZING customer service. Had a great experience - ordered the wrong size and they sent out a replacement immediately and were quick to reply.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I like the look and he likes the feel

Delivery really prompt and items beautifully packaged. Slightly expensive but worth it. They look really good on my partner and are beautiful colours. He is not usually one to appreciate clothing but he actually commented after wearing them that they were extremely comfortable and supportive and he really liked the feel. Well done, JustWears, we'll be back!

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Simply stunning underwear

Wow. What can I say about their underwear. Simply beautiful and so soft. Have several boxers for me and my wife has some of their knickers too. Just such good quality that lasts wash after wash

23 February 2024
Unprompted review
Rated 1 out of 5 stars

Did not last

Loved the colours but I bought a set for my husband for Christmas and a month later they were fraying and the stitching had come up. Very disappointed with the quality for the cost.

25 December 2023
Unprompted review
JustWears logo

Reply from JustWears

Thank you so much for bringing this to our attention. I am so sorry that the pants are fraying and the stitching has come up. Please know this is very unusual and we find this very surprising as all of our pants are checked over and tested for quality control. We always try to provide exceptional service, however, sometimes factors outside of our control can go slightly wrong and issues can happen. We recommend hand washing because it retains the initial material quality and form. But, you can also machine wash the underwear at 30 degrees / with cold water and it will still give you great results!

Not to worry, we would be happy to resolve this as quickly as possible. Please send us a picture of the pants, you can email it to us at hi@just-wears.com

We look forward to being in touch!

Rated 5 out of 5 stars

Amazing all around!

Bought a pack of underwear for my partner yesterday with standard delivery and it's already arrived today! Absolutely amazing service and delivery, and my partner says the underwear is very soft and comfortable too! Will def be ordering again :)

10 February 2024
Unprompted review
Rated 1 out of 5 stars

No refund on return of items.

Just Wears offered a satisfaction guarantee, in which buyers could return unworn items for a full refund. I returned items, but never received a refund. I had all the paperwork to show the postage etc. but still no refund, and even though I contacted customer service, they didn't refund me. Buyer beware.

29 January 2023
Unprompted review
JustWears logo

Reply from JustWears

24/01/2024: Hey there, I am sorry to hear the refund has not come through. We are required to check in each return to confirm the order number. This process can take up to 21 days. Would you be so kind as to send another email to us asking for "Kat"? We will sort this out for you right away.

25/01/2024: Hey friend, we still haven't heard from you, so I want to ensure you received our reply. Our email is hi@just-wears.com. I look forward to speaking with you and resolving this.

30/01/2024: Hey There, We have not heard from you. I am hoping we can resolve this as quickly as possible. Would you be so kind as to email us at hi@just-wears.com?

Rated 5 out of 5 stars

Literally throwing out my old boxers

Literally throwing out my old boxers

These are super comfy, best boxers i have ever owned.

It is impossible to find a comfy pair of boxer briefs, these guys have absolutely nailed it!

22 January 2024
Unprompted review
JustWears logo

Reply from JustWears

This is awesome, we love to hear this. Please let us know if there is anything else we can do for you.

Rated 3 out of 5 stars

Find these pants are really comfortable…

Find these pants are really comfortable and have been buying them for several years but unfortunately the fabric at the seam where it meets the waistband has come away on all my pants after about six months ~ the quality of manufacture does not justify the high price.

15 January 2024
Unprompted review
JustWears logo

Reply from JustWears

Hey there, I am sorry to hear the seam has come away. Would you be so kind as to email us? We have a survey to fill out, and we can investigate what may be happening here. Please email hi@just-wears.com

Rated 3 out of 5 stars

Good enough boxers but they feel a…

Good enough boxers but they feel a little pricey compared to some of the competition. I agree with some other commentators here that the issue with a lot of men’s underwear is that my “berries” get stuck to my leg, rather than my “twig” getting stuck to my “berries”. So these boxers feel like they’re solving a problem that doesn’t really exist.

The odd pouch system they have is not fit for all men shapes and sizes and I find myself regularly having to adjust in order to feel comfortable, something this underwear claims to avoid.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

No replies from customer service

Ordered to try and get a set before Christmas but was emailed soon after ordering to say the colours/design I picked is not available. This was a bit annoying, but in the email I was also referred to as 'Elizabeth' when this is not my name. Happy to overlook this error if they were prompt in sorting the issue. I replied asking if the colours will be back in in the new year as because the pre Christmas delivery was missed, I may as well wait for them to be back but I have not had a reply. Although this has been over the Christmas period, I would have expected at least a reply by now but have not heard anything even after a follow up. I wouldn't mind, but they have my money and I haven't heard anything other than an email addressed to someone else. Pretty poor.

21 December 2023
Unprompted review
Rated 2 out of 5 stars

I brought the briefs just over a year…

I brought the briefs just over a year ago and of the 9 pairs that I bought a couple of have ripped at the waistband. I really wanted to support a British brand rather than go to the all conquering American brand but I guess I should have done just that! Such a shame as I love the company and product.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Thank you Joey for fantastic customer service! I had a mishap with the courier and the customer service was exemplary in quickly looking into the problem and sending a replacement with an alternative courier. The product is fantastic too - would not hesitate to use them again.

12 December 2023
Unprompted review

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