Juli Living Reviews 

I’ve been living in an apartment in one of the buildings managed by this company for a while now, and the service has been horrible.

* Customer service is extremely slow, if they reply at all.

* The gates to our building have been broken for months without any action being taken. This has resulted in people stealing from the courtyard, balconies and the storage units in the basement.

* The laundry machines in the building are frequently broken, leaving stains on residents’ clothes and producing an unpleasant smell.

* When the balconies needed renovation, the company blamed the residents for the increased costs and delays. This was because they wanted to use our apartments as access routes for the workers rather than paying for scaffolding.

* We are also not allowed to have doormats outside our front doors in the hallway. This leaves our apartments particularly dirty during the winter, as there is nowhere else to properly scrape off our shoes except on the lousy, worn-out doormat on the ground floor at the entrance. I assume the reason is that the company contracted to clean will cost more if they need to move the doormats.

* On top of all this, the elevator is broken for nearly half the year. Instead of replacing it or addressing the problem promptly, they leave it out of service for days or even weeks until enough residents complain and someone finally comes to fix it.

Ironically, they frequently increase the rent, and then claim costs as the reason for delayed action.

The only reason I’m still living here is that I’m saving up to buy my own place. I can’t wait for the day I finally move out. I would never recommend this company to anyone.

Like all reviews before me, this is the worst company ever. They know exactly how to balance the lejeloven so they are not doing anything technically illegal, but are still exploiting you fully. Its a disgusting business model.

Never rent from them. And take them to huslejenævnet like I have done.

I moved out of Baneleddet 15th april 2026. Did not receive a settlement or invoice of works until 17th september "due to internal issues".
However, the invoice of work from the contractors was sent to newsec on the 30th april. Its literally printed on the invoice. So why did it take 4.5months to send the invoices to me?

they clearly withhold your deposit as long as they can and absolutely scam you for every penny. I get 66kr back from my 27,000dkk deposit.
They charged me so much to repair damages from water, even though they've admitted its not my fault as it came from an upstairs neighbour. Theres even an insurance claim which states this, although they have refused to let me see it.

There are so many other issues, but just dont rent with them, its not worth the stress.

I stayed with Juli Living for one year, and my experience became extremely disappointing when I moved out.
After leaving the apartment, I received only **1,900 DKK back from my deposit**, with 39000 of kroner deducted. What makes this especially frustrating is that the apartment had been **professionally cleaned**, and there were no significant damages. The main issue they pointed out was scratch on the floor, yet I was charged around 4,000+ DKK for cleaning, along with several other deductions that were extremely difficult to understand or justify.

I spent a lot of time and money making sure the apartment was properly cleaned before moving out, including buying cleaning products and making sure everything was in good condition. It honestly makes me wonder why I put in that effort if the company was still going to charge such a large amount.

What is even more frustrating is the **lack of communication after moving out**. It is extremely difficult to get a clear response from Juli Living. Their phone service is not helpful, and many of the emails appear to come from no-reply addresses, making it very difficult to actually communicate with someone about your deposit or deductions.

I find the whole experience incredibly unfair and disappointing. Taking almost the entire deposit when there were no major damages is something I simply cannot understand.

Based on my experience, **I would not recommend Juli Living to anyone**. If you are considering renting from them, I strongly recommend documenting everything, taking extensive photos and videos when moving in and out, keeping all cleaning receipts, and carefully reviewing every deduction from your deposit.

After one year of living there, this is unfortunately how my experience ended — and it has left a very bad impression of the company.

NEVER RENT HERE!!! YOU WILL NEVER SEE THE LIGHT OF CUSTOMER SERVICE THIS COMPANY SHOULD NOT EXIST

NEVER rent your apartment here. Juliliving is very helpful while you're signing your contract, but after moving in your left with no customer service. We've tried to get a storage unit for several month now, but no one can help. We booked a guest room, but the key wasn't here, however Juliliving didn't want to help us, so they just took our money for a service we didn't get. The apartments are extremely warm all year round, and nothing is done about it. When our internet didn’t work, Juliliving also couldn't help, and 3 days went by before we were able to solve it - with a third party, not Juliliving. Their business moral is just so low.

This is the worst experience possible I have ever had in Denmark.

I am putting one star because zero stars is not possible.

Juliliving knows about my non functional intercom since October 2025 and they NEVER give me any official response on what they plan to do about it. I cannot get food delivery, I have to use pakkeshops in fields to get packages or my parents house. I am paying full rent and live in a non functional apartment.

I am only 28 years old and I don't want to get a lawyer and fight a giant corporation. If you are young and you value your time, avoid this greedy company, I have also heard some many horrible move out stories and I am honestly worried they make me bankrupt if I ever decide to leave their apartment.

Please do yourself a favor and go with another rental company. What a shame for Denmark to allow such companies to exist.

Excellent contact and communication, we are very happy for the simplicity and the quality of the service !

When will we get WiFi!?

We have been without WiFi for a month now and you did not come on the installation date on the 30/05
No body is answering calls or emails?!

Saxo and Isabella - apartment 4,26 Siljangade

Extremely disappointing customer service. I have been trying to contact Juli Living for the past 3- 4 days through calls and emails from poudelsandesh048@gmail, and I have received no response at all.
For a company managing housing and tenants, basic communication should not be this difficult. Being completely ignored when trying to get support is frustrating and unacceptable.

Please do not rent out with Juli Living at all, I am currently living in a property owned by Juli Living in Greater Copenhagen. Thay are very very good in renting out but after that you are on your own. There is no post customer service, with regards to any issue. you can not contact anyone, the phone is not picked up at all, and if you create a request it is answered just for the sake of answering it.

I would give 0 stars but its not possible. Never ever rent From them

A complete waste of money that has genuinely harmed my mental well-being.

I still can’t believe the conditions I’ve been living in, and how this company still exists.

Some of the issues:

New apartment handed over with damaged walls, and they refused to repaint
3 weeks to replace a non-functioning fridge in a new apartment
No functioning doorbell/intercom system for ~2 years — yes, 2 YEARS trying to fix it
Very frequent hot water outages (hours/days) and even more issues with cold water
Frequent internet connection issues
Main entrance doors left completely unlocked for 2 weeks (lock replacement)
During winter, basic maintenance was neglected — ice was left everywhere for weeks, making it dangerous to leave the building and even leading to injuries
Customer service closes tickets without resolving issues
Uneducated and unprofessional customer support

1 star is too much for them.

Fun fact: they respond faster to negative reviews on Trustpilot than they do to issues in their own properties.

Expensive, disorganized, and an absolutely awful move-out experience

I lived in Noli Residences which is managed by Juli Living and Newsec handling administration. At no point was it clear who you’re actually supposed to contact for anything. Communication is chaotic and accountability is nonexistent. On top of that, there were constant issues with ventilation and unpleasant smells coming from other apartments.

Juli Living held onto my deposit for almost six months after I moved out. The only way I got my money back was by repeatedly threatening legal action. Completely unacceptable.

At move-out, they forced me to pay an additional 1–2k DKK as a so-called “utility deposit,” which I had no real option to refuse. To make matters worse, they are still holding onto that money.

Noli Residences markets itself as one of the most sustainable buildings in Copenhagen, yet they continue charging extra on top of the aconto for water, electricity, and heating. This makes no sense, especially considering I was rarely in the apartment due to work and travel, and never heated it beyond standard thermostat levels - yet I’m still expected to pay additional costs.

They even added a vague “move-out cost” to my heating bill, almost 800 DKK, with zero explanation of what that actually covers, despite me moving out after my binding period.

All in all, this move-out has cost me around 25,000 DKK. A complete nightmare. Avoid Juli Living and Newsec entirely. I still can't get rid of them or get my money back after almost a year of not living there anymore.

Dear Juri Living,

I am writing to formally raise a complaint regarding the handling of a contract termination submitted for our rental property and the subsequent refusal to allow us to cancel this termination.

The termination request was submitted by my flatmate based solely on the information publicly available on your website (Trustpilot does not allow to insert a link).

The page clearly states:

“In principle, you can do this. However, this requires that we have not started renting out the property to another tenant. If we have, the termination cannot be canceled.”

Based on this information, we understood that a termination could be cancelled provided that the property had not yet been rented to another tenant.

A few days after submitting the termination request, we contacted your customer support to cancel it. During this call, we were categorically informed by your customer service agent that the termination could not be cancelled. The reason provided was that a manager had decided that the property would instead be sold.

However, this explanation directly contradicts the only publicly available information provided on your website. The website states that cancellation is not possible only if the property has already been rented to another tenant. During our call, we were clearly told that this was not the case.

Had we been aware that cancellation could be refused for reasons other than the property being re-rented, we would not have submitted the termination request in the first place. We were uncertain about our decision, and the information on your website explicitly assured us that cancellation would be possible under the stated conditions.

Furthermore, when we asked to speak with or contact the manager responsible for this decision, the customer service agent repeatedly stated that this was not possible. We were also informed that our complaint would not be forwarded to the manager.

For these reasons, we would like to request clarification on the legal and contractual basis for this decision. Specifically, we ask:

On what legal or contractual grounds the cancellation of the termination request is being refused.

Why the reasoning provided by your staff differs from the information published on your website.

Why we were denied the possibility to escalate the matter or have our complaint forwarded to the responsible manager.

Given the discrepancy between the information provided on your website and the actions taken by your staff, we consider this matter to be highly concerning.

We kindly request a written clarification of your position and the legal basis for your decision.

We paid the deposit and sign the contract 7months in advance. When it was time to move in it turned out someone was living in the apartment we were supposed to move in. They put us in temporary apartment that was empty (it had 1 extra room). In the meantime whenever we tried to contact the Juliliving to see what is the progress they treated us like ''enemy' and a problem. There was almost no communication. After living in the boxes for almost a month waiting for our apartment we were told that at least we got to stay in bigger place for a price of a smaller one. Yes we still had to pay, and we did not get a compensation, a reduction in rent or even an apology.

Now that we are living here whenever we report that something is wrong with the apartment they either respond that it is normal or that we need to pay to fix it.

In the report you make when you start to rent (to report the damages) they declined over half of the things that were wrong and when confronted they said that we made the damage already. I
So we need to pay to have it fixed and I have no doubt that we will not see deposit in the future.

There is lack communication and constant hostility from the company. Overall they do not care about their clients and their needs.

I was unfairly charged for nail marks and paint stains that were already there and not caused by me. Even though I had video evidence from before moving in, they still insisted on billing me. This has been the worst experience, and I would never recommend them to anyone.

My family and I have been living in an apartment at Beneleddet, Brøndby since August 2024. Unfortunately, similar to last year, our ventilation system is broken. Last year, it was out of service for a month, and despite multiple messages to customer service, it was not repaired until after the holidays, during which we had to spend the entire Christmas in cold conditions with the noise of the central ventilation and unpleasant sewage odors.

This year, the ventilation system has been broken for over a month. Despite submitting more than ten tickets in Dalux and sending over ten emails to customer service, no action has been taken. This situation has caused significant discomfort, and the lack of consistent response is unacceptable.

This is the worst rental company I have ever dealt with. They show no concern for tenants’ needs and respond to incidents very late, often in an unprofessional, impolite, and disrespectful manner. Problems are not properly followed up, and issues remain unresolved for long periods. The overall condition of their customer service is extremely poor. I would not recommend this company to anyone.

General living is fine. Problems comes in when you realize that renting an appartment is so easy that it attracts people who have no basic understanding of concepts such walking normally (instead of stomping like an elephant) or the concept of quiet times (in Finland) between 22:00 - 06:00. Juli living refuses to do anything about these problems because if 2 people dont complain the problem does not exist. So enjoy coming home after long day at work to a noise problem you cannot solve. Only thing they can do effectively is increase the price of rent / utilities :) I've had around 6 new neighbors since I moved in above me and only 1 of them knew how to respect these rules.

Absolutely the worst rental company I’ve ever dealt with. I can’t wait to move out and never have to deal with them again. They take weeks to respond and show zero concern for their tenants. My apartment had severe water leaks from the ceiling, and despite months of ongoing repairs, they never offered any temporary accommodation or proper support. We were forced to live in terrible conditions for almost three months.
To make things worse, they still haven’t reimbursed me for the electricity consumed by the dehumidifier and other machines they installed during the repairs. It genuinely feels like they have no empathy or sense of responsibility.

Stay far away from them if you value your sanity.