I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
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Reviews shaping this summary
I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
685 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great support and service
Fast service and thank heavens JM is there for less-common lamp parts. Much appreciated
15 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your kind review! We're so pleased we could help with the less-common lamp parts and that you were happy with the fast service. Your support is greatly appreciated.
Reply from John Moncrieff Lighting Ltd
Thank you for your review! We're glad to hear you were happy with the service, pricing, and quick delivery. We really appreciate your support.
Worth coming back for more.
Prompt delivery; goods as ordered and expected; fair prices.
13 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your feedback! We're pleased to hear everything arrived promptly and met your expectations. It’s great to know you found our prices fair too — we appreciate your support.
Very helpful and supplied exactly what…
Very helpful and supplied exactly what I wanted - perfectly packed - arrived quickly
3 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your lovely review! We're delighted we could help you find exactly what you needed and that your order arrived quickly and safely packed. We really appreciate your support.
Reply from John Moncrieff Lighting Ltd
Thank you for your kind feedback! We're so pleased you found our website easy to use and were happy with the service you received. Your support is greatly appreciated.
Well packaged and great communication…
Well packaged and great communication regarding delivery. Love the product as well. Would definitely recommend this company
6 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your lovely feedback! We’re glad you’re happy with the product and service, and we really appreciate the recommendation.
Super quality and super service
Bought a bowl lampshade for my art deco lamp. Shipped to an island in Greece extremely well packed and the sales service was very attentive, courteous and detail oriented.
A well run professional outfit.
29 March 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your kind review! We’re so glad your lampshade arrived safely and that you were happy with our service.
I emailed an enquiry and photos…
I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026.
At 3.43pm I received a very helpful response from Amy Martin, Office Manager with four relevant options This speedy, relevant response was "beyond excellence".
I have never experienced the like of it anywhere.
What more can I say?
Superlative Customer Service.
I examined the options, which had been sent to me, and later placed an order for the option that best met my requirements.
Denis Murphy.
1 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for such a detailed and generous review. We’re delighted to hear the response was both quick and helpful, and that you found the right option for your needs. We’ll be sure to pass your kind comments on to Amy—she’ll really appreciate it. Thanks again for your support.
Reply from John Moncrieff Lighting Ltd
Thanks for your feedback—we’re pleased everything arrived quickly and in good condition. We appreciate you taking the time to share your experience.
A trustworthy company.
Great service and very well packed and an excellent high quality product.
25 March 2026
Reply from John Moncrieff Lighting Ltd
Thank you for the fantastic feedback. We’re really pleased to hear you’re happy with the service, packaging, and product quality—it means a lot to us.
Reply from John Moncrieff Lighting Ltd
Thank you for your support—it’s great to hear you’re happy with the service. We really appreciate your feedback and look forward to helping you again soon.
Reply from John Moncrieff Lighting Ltd
Thank you for your feedback—we really appreciate you taking the time to share your experience. We’re pleased to hear the ordering process met expectations, and we’re always working to make delivery as smooth and reliable as possible.
Reply from John Moncrieff Lighting Ltd
Thanks for the great feedback—this is exactly the level of service we’re aiming to hit. We appreciate the support and look forward to serving you again.
Exceptionally good service from a…
Exceptionally good service from a dedicated, courteous and efficient person at all times.
A welcome contrast to what customers are expected to tolerate in the modern era.
Cannot recommend the company highly enough.
22 March 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your kind words—we really appreciate it.
We aim to provide friendly, reliable service at all times, so it’s great to hear that reflected in your experience. Your recommendation means a lot to us.
Thanks again for your support.
Excellent service
Despite an error in quantity sent, my issue was handled immediately, politely and without a problem. Customer service and communication were excellent. Will be very pleased to order from them again.
21 March 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your feedback—we really appreciate your understanding.
While we aim to get every order right first time, it’s good to hear that any issues were resolved quickly and without hassle. We take customer service and communication seriously, so your comments mean a lot.
We look forward to serving you again.
Great service
Great service. Order received promptly and perfectly packed against breakage.
Would recommend to anyone.
4 August 2025
Reply from John Moncrieff Lighting Ltd
Thank you for the great feedback.
We’re pleased to hear your order arrived quickly and was well protected in transit—that’s exactly what we aim for. Your recommendation is much appreciated.
Communication post order was fabulous
Communication post order was fabulous , Greg was every responsive and flexible on shipping my order to ensure I was able to receive it
18 March 2026
Reply from John Moncrieff Lighting Ltd
Thanks for your great feedback! We're glad Greg could help with your delivery and keep things running smoothly. We’ll pass this on to him.
Oil Lamp Shade
Good website and easy to navigate. Please with the glass oil lamp shade and arrived well packaged at a fair price.
2 March 2026
Reply from John Moncrieff Lighting Ltd
Thanks for your feedback. Great to hear you found the site easy to use and that your glass oil lamp shade arrived well packaged and at a fair price.
We appreciate your support.
Reply from John Moncrieff Lighting Ltd
Thanks for the great feedback. Delighted to hear everything was quick and positive from start to finish.
Delivered quickly and well packed.
3 March 2026
Reply from John Moncrieff Lighting Ltd
Thanks for your feedback. Great to hear your order arrived quickly and was well packaged.
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