Intercounty Estate and Letting Agent Reviews 685

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

We recently sold our property just outside of Saffron Walden with the assistance of Intercounty. We had tried a few other local agents previously but they put no effort in to try to sell the property... See more

Rated 5 out of 5 stars

I’ve been using Intercounty @ saffron Walden for many years. Once again they have excelled themselves, especially Blake who has gone above & beyond. My property has been let out so quickly I’m still c... See more

Rated 1 out of 5 stars

As a first-time buyer, my experience with this estate agency was extremely disappointing. During a purchase that later fell through, I received frequent calls pressuring me to chase my solicitor a... See more

Company replied

Rated 5 out of 5 stars

After many weeks of communicating with us, our solicitor and others in the chain, Charlotte from the Saffron Walden branch managed to push our sale through. She has been amazing throughout. Easily ac... See more

Company replied

Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

Written by the company

We are totally committed to delivering a straight forward service focused solely on your needs and we will challenge ourselves and the industry norms in order to do this. Our aim is for all customers to feel confident and comfortable at all times, to know that they can rely on us to deliver a consistently outstanding and individual home moving experience. We want to keep it simple and keep it honest. We feel that local knowledge is key to our success and make sure our people know all about local schools, amenities, transport, clubs and societies in your area. Intercounty has been successful at the recent Agency of the Year Awards 2016 – winning the Gold award in the Best Estate Agency in East Anglia category and have also won for the past 5 years Best Lettings Agency in East Anglia category at the Lettings Agency of the Year awards.


Contact info

3.3

Average

TrustScore 3.5 out of 5

685 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional all through.

Professional all through.
Ready to address any concerns.
Wonderful staff.
Great team overall.

16 March 2021
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your 5* review! It's fantastic to hear such positive feedback about our team.

Rated 5 out of 5 stars

Brilliant

Abi was absolutely brilliant at keeping us up to date as much as possible with the chain progress. Always available on the end of the phone and prompt with email replies. She helped elevate some of the stress of moving! With good knowledge and we felt she had a real want to help sell our property.
Thank you!

15 March 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Many Thanks for your feedback Zoe, it's really appreciated. We will pass on your thanks to Abi in the Saffron Walden team.

Rated 5 out of 5 stars

Rebecca Keeling was so helpful and…

Rebecca Keeling was so helpful and understanding as I needed a fair bit of guidance when it came to renting a property, very professional but also had that personal touch which is very reassuring, highly recommended five star

10 March 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for taking the time to leave a review Jody and thank you for the lovely feedback about Rebecca. We will certainly share your review with her.

Rated 5 out of 5 stars

Thank you to the Harlow team

Thank you to the Harlow team, especially Mollie . Even during the pandemic my move in was done accordingly and smoothly . Mollie was really helpful with information.

5 March 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review. It's great to hear that Mollie and the Harlow team were able to help with your house move, we will certainly share your review with them.

Rated 5 out of 5 stars

Great estate agent

Great estate agent, very helpful throughout the purchasing process Doug the sales progressor was extremely helpful in progressing my purchase and very helpful answering any queries I had

3 March 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review David. It's lovely to hear that Doug was helpful and efficient.

Rated 5 out of 5 stars

Rebecca Keeling is a 5 star state agent!

Rebecca Keeling is with no doubt a 5 star state agent!

She’s been since the first second we met so welcoming, charming, warm and super super super helpful.
She really made me visualise some things that I was struggling with in terms of space giving me different options so nicely and professional.

She always has a big smile on her face that you can still notice wearing the mask!
She just makes things so easy, the atmosphere with her is so relaxed and positive, with a great communication.

Me & my partner are so lucky to have her in the renting process and for that we feel so grateful.

You can tell Rebecca is a people’s person but giving you space at the same time so she really shows that when working, the perfect balance to make you feel comfortable.

We trust that she would be the first one helping us in any moment that we need.

THANKS

Esther & Marley

2 March 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Esther and Marley and thank you for your lovely comments about Rebecca. It's great to hear that she provided such a good service. We will be sure to share your review with her.

Rated 5 out of 5 stars

Mollie was Amazing!!

Mollie was amazing. She helped us from the start to finish with finding the perfect property for our little family. Couldn’t be happier. Thanks everyone at Intercounty!!

26 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review. It's fantastic to hear that Mollie has been amazing, we wish you all the best in your new home.

Rated 5 out of 5 stars

We purchased a flat from Intercounty…

We purchased a flat from Intercounty and then choose them to be our managing agent. They have been fantastic throughout - from Jason who completed the viewings, Lois who is an absolute pleasure to deal with supporting the sale progression and finally Dan and Mollie who finalised the managing agent pieces of the process. All work well as a team and supported us thoroughly throughout. Well done, great job from a great team - couldn't have asked for more.

19 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

What a glowing endorsement for the whole of the team in Harlow from start to finish. Glad your experience was a good one. Thank you for spending the time to write this review. Will share this with the team they will be thrilled.

Rated 5 out of 5 stars

We recently finally sold our house…

We recently finally sold our house after a very protracted process during a very difficult time. we have nothing but praise for the way in which Intercounty, and James Nunn in particular, dealt with even the most upsetting and unexpected events that occurred. The professionalism of the staff throughout was exemplary. Thanks also to Helen who conducted the viewings and enabled us to obtain an offer well above asking on the property in ten days. The support from the Intercounty team in progressing the sale was much appreciated.

19 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Kim, we really appreciate it and will pass on your thanks to James, Helen and the team.

Rated 5 out of 5 stars

We bought our house through the Bishops Stortford branch…

We bought our house through the Intercounty Bishops Stortford branch. We were very pleased with the support and communication we received from James Nunn throughout the process, for our house on Wilson Close. We are delighted with the house. Thank you James.

18 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your great feedback Lucy and it's lovely to hear that James gave you such fantastic service. We will certainly pass on your thanks.

Rated 5 out of 5 stars

Rented a property with Intercounty…

Rented a property with Intercounty Bishop Stortford, i would like to say thank you. Harry stylianou, went above and beyond to help me in the transition,especially with the ongoing pandemic, exceptional service thank you.
Nicos

17 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you Nicos for your review, it is lovely to hear that Harry was helpful and went above and beyond. We will be sure to share your feedback with him.

Rated 5 out of 5 stars

Excellent company and extremely helpful…

Excellent company and extremely helpful staff, any problems with the property and its immediately fixed.

15 February 2021
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Reply from Intercounty Estate and Letting Agent

Thank you for the lovely review Monica. It's fantastic to hear that you have had a great experience with Intercounty.

Rated 4 out of 5 stars

Efficient Service

I’m very grateful to Rebecca and Carly for the smooth and efficient management of a change in tenant during the pandemic.

15 February 2021
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Reply from Intercounty Estate and Letting Agent

Thank you for your review. It's great to hear that the change of tenant process was handled smoothly by Carly and Rebecca. We will be sure to share your review with them.

Rated 4 out of 5 stars

Intercounty- Saffron Walden Branch

Intercounty- Saffron Walden Branch
I would just like to praise the team at this branch. Unfortunately, we did have a few hurdles to overcome from the sellers on the property we had purchased and Charlotte played an instrumental part in helping to drive it forward. Her ability to follow up on leads was exceptional, it was interesting to see how Intercounty's customer service was a cut above that of our seller's estate agent. I would like to thank Claire for her proactive approach when the nation was heading into the first lockdown and Pete's knowledge and expertise. I would definitely recommend Intercounty and appreciate how they helped with our move.

15 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your recommendation and for leaving a review. We're very pleased that Charlotte and the team have given such excellent service and will certainly pass on your thanks.

Rated 5 out of 5 stars

First time lettings......

Having never rented out a property before, I entrusted Rebecca Keeling and everyone else at Intercounty to help me through the process. They have been amazing at making everything seem effortless. Totally appreciate everything they do for me.

Only one criticism, that they detail any costs on the statements I get monthly as this just causes confusion.

We definitely use them again!

12 February 2021
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Reply from Intercounty Estate and Letting Agent

Thank you Antony – really good to hear you were supported all the way by Rebecca. We do appreciate you have a choice so it isn’t taken for granted.

Rated 1 out of 5 stars

Poor communication.

Poor communication. Didn’t reply to my correspondence .Had to push to get information. Can not recommend them.

11 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you very much for the feedback and sorry the service has not been to our expectation. We hope not to receive negative feedback but never want to stop improving. Very happy to assist you further if you would like to contact me – jamessutton@intercounty.co.uk

Rated 5 out of 5 stars

Great Service from Intercounty Bishops Stortford

This is the second time I have used Intercounty to sell a property and I wouldn't hesitate to recommend them. All their staff at the Bishops Stortford branch were extremely friendly and helpful throughout the whole process. A special thank you to Doug on the sales progression team who went above and beyond and helped keep me sane! Thank You!!

10 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Yvonne. It's fantastic that all of the Bishop's Stortford team and Doug gave a great service. We will be sure to share this review with the team.

Rated 5 out of 5 stars

Mollie from Harlow branch looked after…

Mollie from Harlow branch looked after arranging our new tenant. She kept us fully informed through out . Replied to my queries and always followed up on enquiries. Have noticed a high turnover of staff there recently, not sure why ?

8 February 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Many thanks for your 5 star review – it is much appreciated.

You are right we do have a few new faces in the branch. Harlow is one of our largest branches so is able to accommodate more staff safely than some others so we have had to make some movements. They will all want to provide you with a great service though!

Rated 5 out of 5 stars

I had a brilliant experience renting my…

I had a brilliant experience renting my first property via Intercounty , Rebecca helped me through the process and made it a pleasant experience . Many Thanks

6 February 2021
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Reply from Intercounty Estate and Letting Agent

Thank you for your positive review. It's wonderful to hear that Rebecca has been a great help through your first move in process, we will certainly share your review with her and the Chelmsford team.

Rated 5 out of 5 stars

Thank you Mollie!

I honestly don’t know how my experience with Mollie at Intercounty could have been any better. From my first enquiry on the website to move in day was a little over two weeks! I’ve had more trouble getting my car serviced. Mollie was very helpful and well-informed, kept me in the loop throughout the whole process, was clear what she needed from me, and took care of the rest.

Like I said, I can’t believe how easy the whole thing was, and I can’t recommend Mollie at Intercounty enough.

6 February 2021
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Reply from Intercounty Estate and Letting Agent

That’s such great feedback to hear so thank you so much for taking the trouble. Great to hear Mollie took such good care of you, wishing you the very best in your new home.

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