Great and attentive service. Excellent turnaround times and punctuality. Two minor points. I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you tho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful service, not sure how I have lived without iihateironing in my life! The 24 hour turnaround is perfect. Sheets come back beautifully ironed (something I hate doing) and great for large tow... See more
Company replied
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within th... See more
Company replied
Ihateironing is really reliable, they always turn up during the specified hours. The times for collection and drop off are really flexible which is great - i..e you can get a slot pretty quickly (we s... See more
Company replied
Company details
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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If I could have zero stars I would
If I could have zero stars I would. This company is listed as the laundrette and dry cleaners on Wilton road in Abbeywood. Not only is this dishonest but they don’t even serve the local community so maybe they should pretend to be a company in the area they work at least that may be helpful. Wasted my time and energy. Try advertising yourself instead of jet streaming off other companies hard work. DISGUSTING
18 March 2026
Unprompted review
Reply from ihateironing
Dear Emma,
We are very sorry to receive this review. We believe this may have been published in error and intended for a different business.
We would be most grateful if you could kindly verify whether this review was intended for a different laundry service. Should you have any queries or wish to discuss this further, please do not hesitate to contact us directly at info@ihateironing.com or on 020 7060 4939, where a member of our team will be happy to investigate this for you.
Kind regards
IHI Customer Care
10 out of 10
We’ve been using this company for a few weeks now and I am so happy with the whole service. From the people who answer the queries, (the communication is fantastic, ) the delivery / collection man through to the laundering team, I cannot fault them. We receive emails about collection and delivery times, plus the costs which are clearly explained, This service has changed my life as I don’t have to do my patent’s laundry, which was quite time consuming for many reasons. Thank you IHI . Please keep up the great work!
15 March 2026
Reply from ihateironing
Good morning,
Thank you so much for taking the time to leave such a heartwarming review. We are truly delighted to hear that every aspect of our service has met your expectations, from our customer support team and your dedicated driver, through to the quality of our laundering and transparency of our service.
We are so pleased to have been able to make a meaningful difference over the past few weeks, and your kind words mean a great deal to the whole team.
We look forward to seeing you soon, whenever you need us next.
Best wishes
Saf
IHI Customer Care
Do not do this
Do not do this. I read reviews of lots of sites. Went with this one. Worked out how much it would be to have clothes ironed, made up different bags. They took all the clothes, washed them & folded them. They have come back extremely creased. Does not smell of washing. Items missing. Honestly do not waste your time.
16 March 2026
Unprompted review
Reply from ihateironing
Dear Esme,
We are deeply sorry to hear that your recent experience with us fell short of the quality standards we set for ourselves, and we sincerely apologise for letting you down.
We are taking immediate steps to address and resolve the issues you raised. We've escalated your case to our dedicated resolution specialist, who will thoroughly investigate the matter before reaching out to you.
We take your feedback very seriously and thank you in advance for your patience and cooperation whilst we work to make things right. We understand your trust in our service has been shaken, and for that we genuinely apologise.
Best regards,
IHI Customer Care
The service that you receive is second…
The service that you receive is second to none. Always on time. I’ve been using ihateironing for 2 months now. Everything comes back like new. Never late. The only time I’ve had a problem with delivery, they messaged me straight away, no stress. Everything is delivered in hang up bags so you can just hang it up in your wardrobe. I’m so glad that I found these guys. I have recommended them to so many people. Totally professional.
16 March 2026
Unprompted review
Reply from ihateironing
Hello Peter,
Thank you for your wonderful words. We are so pleased to hear you are satisfied with the quality, convenience, and professionalism of our service over the last two months. We hold ourselves to high standards across all aspects of our business, so we are truly delighted to have earned your recommendation.
Your feedback means the world to us, and we look forward to maintaining the standard of service you have come to expect from us.
Best wishes,
Saf
IHI Customer Care
Great and attentive service
Great and attentive service. Excellent turnaround times and punctuality.
Two minor points.
I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you thought dry cleaning less risky As time was short I agreed and paod the extra. In future I will make it clear they will survive washing so you do ot worry.
When returning the laundry your driver went to Clareville Street, NOT Clareville Grove and got a bit confused. We sorted ourselves out. It is a maze of one way streets. Perhaps you should flag the need to take care in your system.
Thank you.
14 March 2026
Reply from ihateironing
Dear Ron,
Thank you for taking the time to share your experience with our service. We are pleased to hear that you were satisfied with the quality, customer support, and convenience of our service, and we appreciate your feedback, which we will ensure is addressed with the relevant teams before personally following up with you.
Your satisfaction and convenience are our top priority and we are committed to delivering this with every order.
We look forward to continuing to serve you.
Best regards
Saf
IHI Customer Care
duvet cover dirty
I have gave my duvet cover to be cleaned although it came back iron there is still some dust particles on it and there’s a lot of hair that is still on it meaning they didn’t clean it very well. I am very disappointed when I give you something I expected to be clean I have went around and told all of my friends on how good your quality was, but I guess I was wrong
13 March 2026
Reply from ihateironing
Dear Ghaliah,
We are sorry to hear about your most recent order with us. This falls short of the high quality standards we set for ourselves, and we regret letting you down.
If our customers are ever dissatisfied with the quality of their order upon receiving a delivery, we are happy to arrange a complete reprocess, free of charge. We are committed to making things right and will remain personally in touch with you until we do. Your satisfaction is our priority, and we are dedicated to ensuring our standard of service is consistently upheld.
Best regards,
IHI Customer Care
Very very fast response time
The dirty laundry pickup is done so fast, that is amazing. You get reminders of pickup and delivery together with easy links to update those timings if needed.
I highly recommend this service.
12 March 2026
Unprompted review
Reply from ihateironing
Hello Julien,
Thank you for taking the time to review our service. It's wonderful to know that our prompt pickups, flexible scheduling, and convenient time slots have earned your high recommendation.
We work around you so you have more time to do what you love, and we look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
They do a great job and drivers go out…
They do a great job and drivers go out of their way to make pickup and drop off easy
12 March 2026
Reply from ihateironing
Hello Taylor,
Thank you for your kind feedback. We are so pleased to hear you are satisfied with the quality of our service, and that our team is dedicated to making your door to door experience seamless and efficient.
We truly appreciate your support and look forward to continuing to serve you.
Best regards,
IHI Customer Care
The service provided was exceptional.
The service provided was exceptional, characterized by punctual pickups and deliveries. I wholeheartedly endorse "I Hate Ironing" to all prospective clients. The value proposition is commendable.
13 March 2026
Unprompted review
Reply from ihateironing
Hello Nick,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our punctual service and high quality standards have exceeded your expectations. Your convenience and satisfaction are always our top priority, and it means a lot to us to receive such a strong endorsement.
We really appreciate your support and look forward to serving you again whenever you need us.
Kindest regards,
Saf
IHI Customer Care
streamline service
streamline service. Best service app I work with. Always on time and seamless experience.
11 March 2026
Unprompted review
Reply from ihateironing
Hello Danielle,
Thank you very much for your kind words. We are thrilled to hear that you are satisfied with the ease of our app and the convenience of our timely door to door service.
Your feedback means the world to our team, and we look forward to continuing to maintain the high standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Only one complaint
Kept me in the picture when the cleaning of one item took a bit longer.
My only criticism is that a pair of cords were cleaned but not pressed.
3 March 2026
Reply from ihateironing
Hello James,
Thank you for taking the time to review our service. We’re delighted to hear that you are happy with the customer care you received throughout your order.
We have a policy that if a customer is ever dissatisfied with an order, we will promptly re-collect and reprocess the item free of charge. Our Quality Assurance Manager has personally reached out to you regarding your cord trousers. Your satisfaction is our priority, and we are committed to ensuring your expectations are fully met.
Best regards,
Saf
IHI Customer Care
Very disappointed...items missing
i was thrilled when i came across I Hate Ironing - i was doing a very big clean (about 30 pieces) including duvets, bed covers and rugs and the like, and this seemed a perfect solution. Several pieces were delayed and on the email setting out what was coming back later, more than half my items were missing. After many emails and phone calls, it turned out that most of the items were there. However, 2 items are still missing and it has now been 10 days. Also, one of the items has come back filthy although there were no permanent stain so i assume it wasnt cleaned and they have offered to pick it up. I dont know if they will sort all this out, but the reason for using them which is to save my time has really not worked out at all as i have spent hours chasing them up. Very disappointed.
9 March 2026
Unprompted review
Reply from ihateironing
Dear Jane,
We are deeply sorry for the recent disappointing experience you had with our service. The concerns you’ve raised fall far below the standard we set for ourselves, and we regret letting you down in this way.
Your case has been escalated to our dedicated Customer Care Manager, who will thoroughly investigate the matter and personally reach out to you to address and resolve the issues raised. We take your feedback very seriously, and while we remain committed to making the necessary improvements to our service, we recognise that this has shaken your trust. For that, we genuinely apologise.
Best regards,
IHI Customer Care
It is easyto make the request
Itis easy to make the request. you turn up on time and dont make a fuss about using a safeplace . Oh and the bed covers smell great x
28 February 2026
Unprompted review
Reply from ihateironing
Hello Deirdre,
Thank you for your continued support and kind feedback. We’re delighted to hear that our door to door service continues to be convenient for you and that your safe place instructions are always accommodated. It’s also great to know your bed linens arrive smelling wonderfully fresh.
We truly appreciate your loyalty and look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
Overall
This is a professional and responsive service. They do exactly what is asked for in a timely way. Online access is easy and prices are good.
9 March 2026
Unprompted review
Reply from ihateironing
Hello Wendy,
Thank you for taking the time to review our service. It’s wonderful to know that our professionalism, promptness, and customer care have met your expectations, as well as our fair pricing. Your satisfaction is our priority.
We truly appreciate your kind feedback and support, and we look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
They provide an excellent and efficient…
They provide an excellent and efficient service. They collect and deliver promptly and reliably and the quality of their service, laundry, dry cleaning and alterations is first class.
9 March 2026
Unprompted review
Reply from ihateironing
Hello John,
Thank you for taking the time to share your experience. We’re so pleased to hear that you’re impressed with our prompt and reliable door to door service. It’s great to know that the quality of our laundry, dry cleaning, and alterations has met your expectations.
Your kind feedback means a lot to our team, and we truly appreciate your support. We look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Excellent and reliable
Reliable pick up and delivery service.
Great communication, no hidden fees. If something needs special attention they make sure to let you know at every step of the way.
Fast service and great quality.
I love they always offer an additional bag, super convenient!!!
I’m a recurrent client since early 2025 and I plan to continue using it 😎😎
5 March 2026
Unprompted review
Reply from ihateironing
Hello Daniela,
Thank you for taking the time to share your experience. It’s wonderful to hear that we have earned your trust and loyalty. We are so pleased that you are satisfied with our professional quality standards, customer care, and the convenience we provide.
We truly appreciate your feedback and look forward to seeing you for your next collection, complete with your complimentary laundry bag.
Best wishes,
Saf
IHI Customer Care
The clothes are always cleaned really…
The clothes are always cleaned really well and shirts pressed perfectly.
6 March 2026
Unprompted review
Reply from ihateironing
Hello Suzanne,
Thank you for your kind feedback. We’re thrilled to hear that our quality standards have met your expectations and that your shirts are pressed perfectly. Your satisfaction is always our top priority.
We truly appreciate your support and look forward to continuing to provide the high standard of service you’ve come to expect from us.
Best regards,
Saf
IHI Customer Care
Service gone rapidly downhill recently
Since the company have taken on more sub-contractors the previously good service has become hopeless. All instructions are completely ignored. I have been in touch with the company many times to try to find a way through this, but they take no responsibility for their sub-contractors. Sadly will now be going elsewhere.
5 March 2026
Unprompted review
Reply from ihateironing
Dear Jackie,
We are deeply sorry for the frustrating experience you have had with our service and truly regret letting you down.
We take your feedback very seriously, and our dedicated Quality Assurance Manager has personally reached out to you to address your concerns.
While we remain committed to making the necessary improvements to our service, we understand that your trust has been shaken, and for that we sincerely apologise.
Best regards,
IHI Customer Care
Great service
4 March 2026
Reply from ihateironing
Hello Claire,
Thank you for reviewing our service. We hold ourselves to high standards, so we are delighted to have earned your five star rating.
We truly appreciate your support and look forward to seeing you again soon for your next collection.
Kindest regards,
Saf
IHI Customer Care
First time user
First time user. Needed a Super king size Duvet washed and dried as wouldn't fit in our machine..
5 Star service. App was easy to book for collection and delivery. Great price too as saved loads of hastle.
Couldn't recommend more. Thank you.
4 March 2026
Unprompted review
Reply from ihateironing
Hello Nick,
Thank you for taking the time to review your first order with us. We are delighted that our door to door service for your duvet provided convenience at a fair price, and your recommendation truly means the world to us.
Your satisfaction and convenience remain our priority, and we look forward to serving you again whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
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