Hampshire Trust Bank (HTB) Reviews 2,491

I transferred two ISAs, one of which was a partial transfer. The partial transfer was not handled well and when I chased for an update I was told the funds had been transferred and could be viewed on my account.

On checking my online account the funds had not arrived and when I phoned to query this, it transpired the instructions had not been issued to my exisiting ISA provider. No apology was forthcoming and my application for redress in respect of lost interest owing to HTB's delays was refused.

I applied for a 5 year fixed ISA on 24/12/25, transfering in an ISA from UBL which matured on 5/01/26. It is now 15/01 26 and the transfer has still not been completed. I have transferred many ISAs over the years and none have taken as long. Meanwhile the money in my UBL ISA is not earning interest!

Trying to open a savings account was a joke
Waiting days and days for answers to questions
When you call you get through to a a call centre with people whom don’t seem to speak good English and in one case hung up on me
When the account is finally opened you transfer the opening deposit and they don’t acknowledge it is arrived for 5 days
So you think it’s lost or a scam and have to ask your transferring bank to investigate
No apology or any admission of error

The customer service of this bank is shocking

My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds transfer. Surely both providers can carry out any checks and balances in the fifteen days. If they do this on every account how much interest are people losing until the funds are transferred. It's not just this brand. They all do it.

This is the highest interest 5 year bond I have seen at present.so very grateful.easy to open.and worth it for 5 years.thank you.i like to get interest yearly paying my bills.

Very easy to set up and very good rates on fixed term accoubts

Seamless and straightforward

Easy to join and offers the best rates. Now that's what I call a bank!!!

I have no complaints at all

Had no problems with opening the account.

Had no problem setting up new ISA accounts for my wife and myself.

HTB manged to do my account opening and ISA transfer without throwing in difficulties and confusion THANK YOU.

Super fast account opening process. Great customer service. Really quick to pick up the phone. Would be handy to have an App but it’s not a deal breaker.

It was easy to access what I needed to know before I invested.

Old fashioned. Systems are outdated. Many mistakes. Couldn’t even address me by my name correctly. A bank to avoid.

quick response on phone.
clear explanation given after questions

Straightforward process

I had to contact a representative and they were very helpful and were able to help me with my query quickly.

I am trying to perform an action which I feel is very straightforward I am just trying to transfer an existing cash isa into the bank.
The initial process was ok but subsequently i am receiving emails which are contradictory & which warn me the account is going to be closed before its even properly open..