Hiphatter Reviews 39

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered from Hiphatter for the first time and it will be my last. They do not respond to emails and I have not received my order. I have to go through my bank to get a refund. Very disappointing.

Company replied

Rated 2 out of 5 stars

Great designs but very poor quality I had a bag which was not filled that much which broke after 1 wear. I’ve given three stars because the customer service is quite efficient and they sent another ba... See more

Rated 4 out of 5 stars

I've purchased three hats from Hiphatters and so far I'm happy with them. These are the first fedoras I've ever bought that they're great, not to mention the colour options. Granted the last one I got... See more

Rated 5 out of 5 stars

I messaged Hip hatter the end of last week asking about a pink fedora hat and if I could receive it by this week for a wedding on Saturday. Alicia responded immediately and I have just received the... See more

Company details

  1. Clothing Supplier

Written by the company

We believe looking good shouldn't come at a cost. We are a fashion company based in Sheffield South Yorkshire carrying quality accessories from independent designers and suppliers. We only stock the finest quality goods that have been tried and tested. We do not include anything on our store that we would not wear or use ourselves. We pride our selves on good old fashioned Yorkshire honesty and customer service.


Contact info

3.2

Average

TrustScore 3 out of 5

39 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No good received, no communication and no refund

I ordered from Hiphatter for the first time and it will be my last.
They do not respond to emails and I have not received my order.
I have to go through my bank to get a refund. Very disappointing.

9 July 2025
Unprompted review
Hiphatter logo

Reply from Hiphatter

Hello Gillian. Unfortunately we did not receive your last two emails and were unaware you hadn't received your order. As discussed today we have initiated a refund however it can take 2 to 4 business days for the funds to appear in your bank account depending on your bank. We apologize for the inconvenience and the full £13.20 refund is on its way. Thank you

Rated 5 out of 5 stars

Well-made and stylish.

The trench coat is well-made and stylish. I am pleased with its quality, and it fits me perfectly. The delivery time was good as well. Thank you very much for the excellent service!

9 January 2023
Hiphatter logo

Reply from Hiphatter

Hi Paulette. We're always happy to help. Hope you enjoy wearing your trench coat.

Rated 3 out of 5 stars

The quality of the bag is good for the…

The quality of the bag is good for the price. However the straps came with cuts in them, which prevent me from using the bag as much because the straps could easily break. Some of the stitching could be done better as they are coming off. Overall I like the bag, but it needs work improvements

23 January 2023
Rated 2 out of 5 stars

Great designs but very poor quality I…

Great designs but very poor quality I had a bag which was not filled that much which broke after 1 wear. I’ve given three stars because the customer service is quite efficient and they sent another bag right away however the same issue occurred. I didn’t even bother to ask for another bag as I’m pretty sure the same thing would happen.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Five stars because I’m truly touched by…

Five stars because I’m truly touched by the genuine customer service I have received from an internet based company. Immediate communication when I needed assistance, and resolution. Top marks! I wish them every success!

5 August 2022
Unprompted review
Rated 2 out of 5 stars

Very poor quality and turned up bent…

Very poor quality and turned up bent all out shape

18 July 2022
Hiphatter logo

Reply from Hiphatter

Hello Paul.

We are sorry you are unhappy with your purchase.

Please can you send email us an image of how the hat arrived and we would be happy to issue a refund.

Thanks.

Rated 1 out of 5 stars

Creased beyond belief

I ordered a ladies trench coat. On arrival I couldn’t believe how small the parcel was, how they wrapped a trench coat so small is totally unnecessary. As a result a lovely Mac is creased beyond belief, it’s going to take forever to iron out the creases. They’ve ruined the pleasure of receiving a new purchase.

17 July 2022
Unprompted review
Hiphatter logo

Reply from Hiphatter

Hello Karen.

We are sorry you feel the item was not received to your satisfaction...

However the material of the trench coat allows for creases to naturally fall out. If you are looking to remove the creases please DO NOT iron the trench coat.

Steam is the best option to remove creases. The best option is to hang the trench coat in your bathroom while you run the shower.

The creases will fall out naturally and the coat material will smooth out.

If you are however unsatisfied with your order we are happy to process a return and issue a refund.

Thank you

Rated 4 out of 5 stars

I ordered a trench coat from Hip Hatter…

I ordered a trench coat from Hip Hatter a little concerned as I hadn’t heard of them before. Although the order took a little while to turn up as it was shipped, i was kept informed of the different stages and I am DELIGHTED with it! The quality of this coat is literally amazing and at a great price! It has totally exceeded my expectations!!!

The only criticism I would have (if any) is that they come packaged quite tightly so you have to let the creases fall out but a small price to pay for a GREAT product!!

Will definitely buy from here again.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous service and product as per picture.

I messaged Hip hatter the end of last week asking about a pink fedora hat and if I could receive it by this week for a wedding on Saturday. Alicia responded immediately and I have just received the hat which I absolutely love.
It is just like the picture...colour is exact which was important to match my dress. Thank you and I will definitely shop with you again.

27 April 2022
Unprompted review

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