I ordered from Hiphatter for the first time and it will be my last. They do not respond to emails and I have not received my order. I have to go through my bank to get a refund. Very disappointing.
Company replied
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I ordered from Hiphatter for the first time and it will be my last. They do not respond to emails and I have not received my order. I have to go through my bank to get a refund. Very disappointing.
Company replied
Great designs but very poor quality I had a bag which was not filled that much which broke after 1 wear. I’ve given three stars because the customer service is quite efficient and they sent another ba... See more
I've purchased three hats from Hiphatters and so far I'm happy with them. These are the first fedoras I've ever bought that they're great, not to mention the colour options. Granted the last one I got... See more
I messaged Hip hatter the end of last week asking about a pink fedora hat and if I could receive it by this week for a wedding on Saturday. Alicia responded immediately and I have just received the... See more
We believe looking good shouldn't come at a cost. We are a fashion company based in Sheffield South Yorkshire carrying quality accessories from independent designers and suppliers. We only stock the finest quality goods that have been tried and tested. We do not include anything on our store that we would not wear or use ourselves. We pride our selves on good old fashioned Yorkshire honesty and customer service.
35 Jet Centro, 79 St Mary's Road, S2 4AH, Sheffield, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered from Hiphatter for the first time and it will be my last.
They do not respond to emails and I have not received my order.
I have to go through my bank to get a refund. Very disappointing.

Reply from Hiphatter
Absolutely love my boots ordered them before summer so not had the chance to wear them yet, So can not wait..
From the order to delivery was great..
The trench coat is well-made and stylish. I am pleased with its quality, and it fits me perfectly. The delivery time was good as well. Thank you very much for the excellent service!

Reply from Hiphatter
The quality of the bag is good for the price. However the straps came with cuts in them, which prevent me from using the bag as much because the straps could easily break. Some of the stitching could be done better as they are coming off. Overall I like the bag, but it needs work improvements
Transaction was smooth and easy and I received my parcel within a month. And the shoes are amazing!!
Customer service and quality of product was fantastic however it was not made clear that the product was coming from China so therefore had to wait longer than expected for delivery.
Fast delivery, product as described, very good quality
Really smart looking coat and it’s worth the money.
Great designs but very poor quality I had a bag which was not filled that much which broke after 1 wear. I’ve given three stars because the customer service is quite efficient and they sent another bag right away however the same issue occurred. I didn’t even bother to ask for another bag as I’m pretty sure the same thing would happen.
Five stars because I’m truly touched by the genuine customer service I have received from an internet based company. Immediate communication when I needed assistance, and resolution. Top marks! I wish them every success!
Glasses poorly packed in bubble wrap. Glasses need to be better protected by using cases, for example.

Reply from Hiphatter
I ordered a ladies trench coat. On arrival I couldn’t believe how small the parcel was, how they wrapped a trench coat so small is totally unnecessary. As a result a lovely Mac is creased beyond belief, it’s going to take forever to iron out the creases. They’ve ruined the pleasure of receiving a new purchase.

Reply from Hiphatter
I ordered a trench coat from Hip Hatter a little concerned as I hadn’t heard of them before. Although the order took a little while to turn up as it was shipped, i was kept informed of the different stages and I am DELIGHTED with it! The quality of this coat is literally amazing and at a great price! It has totally exceeded my expectations!!!
The only criticism I would have (if any) is that they come packaged quite tightly so you have to let the creases fall out but a small price to pay for a GREAT product!!
Will definitely buy from here again.
I messaged Hip hatter the end of last week asking about a pink fedora hat and if I could receive it by this week for a wedding on Saturday. Alicia responded immediately and I have just received the hat which I absolutely love.
It is just like the picture...colour is exact which was important to match my dress. Thank you and I will definitely shop with you again.
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