Chris went above and beyond to help us sort out this issue. He understood it was time sensitive and walked us through the process to correct it. He even highlighted where the original issue had arisen... See more
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Alfie has been brilliant from start to finish on this project. We needed the new pattern set up urgently, and he did a fantastic job getting it sorted quickly. Thanks to the rosters and patterns being... See more
Company replied
The engineer was very helpful and personable. The fault was resolved along with some additional issues found on site. The process between raising the repair request and the engineer attending is the... See more
Company replied
We have been using this time and attendance system for over 3 years, and the support team has been excellent. Their response time is consistently great, and they are always open to suggestions and i... See more
Company replied
Company details
Written by the company
Workforce Management Solutions , Time & Attendance, Rostering, Employee Self-Service, Flexitime.
Contact info
United Kingdom
- hfx.co.uk
Great customer service and much…
Great customer service and much appreciated.
13 May 2026
Unprompted review
An excellent example of going above and beyond…
Chris went above and beyond to help us sort out this issue. He understood it was time sensitive and walked us through the process to correct it. He even highlighted where the original issue had arisen. He is a credit to your company
5 May 2026
Unprompted review
From point of contact
From point of contact, the problem was handled well and rectified very quickly.
5 May 2026
Unprompted review
Had prompt reply with full explanation…
Had prompt reply with full explanation of how to resolve my query
8 April 2026
Unprompted review
Reply from HFX Ltd
Thank you for taking the time to leave a review.
We're happy that you have an effective and efficient experience.
Consistently Helpful and Responsive
We have been using this time and attendance system for over 3 years, and the support team has been excellent. Their response time is consistently great, and they are always open to suggestions and improvements, making collaboration on new ideas or system requirements easy. Communication is clear and transparent, and whenever any issues arise, they do their utmost to resolve them quickly and effectively.
Even with changes in company ownership, the support has remained just as reliable and attentive. They are willing to tailor the system to meet our specific business needs. No matter who assists us, every team member is helpful, supportive, and professional. It’s clear that they genuinely care about providing a solution that works for us. We would highly recommend this system.
24 February 2026
Unprompted review
Reply from HFX Ltd
Thank you for taking the time to share such detailed and positive feedback.
We’re delighted to hear that your experience over the past three years has been consistently strong, particularly around responsiveness, collaboration, and clear communication. It’s great to know the team’s openness to ideas and commitment to tailoring the system to your needs is making a real difference.
We also really appreciate your comments regarding continuity of service, especially through changes in ownership maintaining that level of reliability and support is something we work hard to ensure.
I’ll be sure to share your feedback with the wider team, as it reflects exactly the level of service we aim to deliver.
Thank you again for your recommendation, and we look forward to continuing to support you moving forward.
Great Customer service - I had a problem with Employee records…
I had a problem with Employee records and Peter Wagstaff was great - he instantly replied and gave me a solution that was easy to implement. Really recommend HFX - great customer service.
4 March 2026
Unprompted review
Reply from HFX Ltd
We’re really pleased to hear that Peter was able to respond quickly and provide a clear, easy-to-implement solution to your employee records issue. Delivering responsive and practical support is something we take great pride in.
We’ll be sure to pass your comments on to Peter he’ll really appreciate it.
Thanks again for your recommendation, and please don’t hesitate to get in touch if you need any further support.
Rate the presentation
very informative and well presented, easy to follow
18 February 2026
Unprompted review
Reply from HFX Ltd
Thank you for your review.
We are glad our support was easy to follow.
Super fast response
Super fast response, made a call, sent in an email and all sorted in less than 10 minutes
24 February 2026
Unprompted review
Reply from HFX Ltd
We’re really pleased to hear everything was resolved so quickly — especially within 10 minutes from call to email confirmation. That’s exactly the level of responsiveness we aim to deliver.
If you ever need anything else, we’re always here to help.
Problem solved
The engineer was very helpful and personable. The fault was resolved along with some additional issues found on site.
The process between raising the repair request and the engineer attending is the only part that could be improved.
18 February 2026
Unprompted review
Reply from HFX Ltd
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our engineer was helpful and personable, and that not only was the original fault resolved but the additional issues identified on site were addressed as well. We’ll be sure to pass your kind comments on to them.
We also appreciate your honest feedback about the process between raising the repair request and the engineer’s visit. We’re continually reviewing how we manage bookings and communication, and your comments help us identify where we can make improvements.
Thank you again for your review and for choosing our service. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Signing in Issues
They were able to help with my issues really quickly, and safely
Helpful staff
3 February 2026
Unprompted review
Reply from HFX Ltd
Thank you for taking the time to leave this review. We’re really pleased to hear that our team was able to resolve your sign-in issues quickly and safely. It’s great to know you found the team helpful your feedback is very much appreciated.
Resolving issue
Kian as always, has provided excellent support in resolving the issue with HXF.
2 February 2026
Unprompted review
Reply from HFX Ltd
Thank you for your review. We’re pleased to hear that Kian was able to provide his usual excellent support and help resolve the issue with HFX. Your feedback will be shared with him and the wider team it’s very much appreciated.
Reply from HFX Ltd
Thank you for your feedback. We’re pleased to hear that you received the right help quickly and that the issue was resolved. We really appreciate you taking the time to share your experience.
Always great service
Always great service - fast, helpful, nothing too much trouble (or too stupid a question!)
9 December 2025
Unprompted review
Reply from HFX Ltd
Thank you for your lovely review. We’re really pleased to hear you consistently receive fast and helpful service, and that our team is always happy to help no matter the question. Your feedback means a lot to us.
Reply from HFX Ltd
Thank you for your review. We’re pleased to hear you found the advice quick, helpful, and effective. We really appreciate you taking the time to share your feedback.
Great service
Called up and explained what was wrong. Sorted the issue within 10 minutes.
12 November 2025
Unprompted review
Reply from HFX Ltd
Thank you for your review. We’re glad to hear the issue was clearly understood and resolved so quickly. It’s great to know you received efficient service, and we appreciate you taking the time to share your experience.
I requested a change
I requested a change and was sorted by Pete Wagstaff right away. Very Helpful
7 November 2025
Unprompted review
Reply from HFX Ltd
Thank you for your review. We’re pleased to hear that Pete Wagstaff was able to resolve your request quickly and helpfully. We really appreciate you taking the time to share your feedback.
Quick Response.
Excellent response to our problem and sorted quickly.
Friendly and helpful.
27 August 2025
Unprompted review
Reply from HFX Ltd
Thank you for your review. We’re so pleased we were able to resolve your issue quickly and that you found the team friendly and helpful. Your feedback means a lot to us, and we’re always here if you need further support.
New hours pattern
Alfie has been brilliant from start to finish on this project. We needed the new pattern set up urgently, and he did a fantastic job getting it sorted quickly. Thanks to the rosters and patterns being set up correctly on Imperago, payroll has run smoothly today without any issues.
15 August 2025
Unprompted review
Reply from HFX Ltd
Thank you for sharing your feedback. We’re delighted to hear that Alfie was able to get everything set up so quickly and that the new pattern has helped payroll run smoothly. We’ll make sure your comments are passed on to him he’ll be very pleased to know his support made such a positive difference.
Our request was understood well and…
Our request was understood well and actioned quickly, with good communication.
4 August 2025
Unprompted review
Reply from HFX Ltd
Thank you for your feedback. We’re really pleased to hear that your request was handled promptly and that you found the communication clear throughout. It’s great to know the service met your expectations.
step by step clear verbal instructions…
step by step clear verbal instructions by Chris to rectify the issue
29 July 2025
Unprompted review
Reply from HFX Ltd
Thanks for taking the time to respond. We will let Chris know you found his help clear.
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