I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical. Customer service is excellent, quic... See more
Company replied
Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more
Company replied
Good solid, heavy unit that doesn't take up too much space on my desk and packs away nicely. My last light needed to be gaffa taped to my desk to stop it falling over, so this is a real treat to use.... See more
Company replied
Company details
Written by the company
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
Contact info
6 Mallard Rise, CB63TY, Ely, United Kingdom
- 447451287899
- agilasriseltd@gmail.com
- heypaparazzo.com
4.0
Great
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Liighting is questionable as it leaves…
Liighting is questionable as it leaves shadows. I thought this would solve those issues but it does not. There aren’t really any directions stating how best to use so am winging it and not too happy with results, still need another light source. Also, the Packaging was absolutely terrible.
27 November 2022
Reply from Paparazzo
Hi Denise. We're disheartened Olivia did not meet your expectations. We have already sent you an email to make things right and we hope to change your experience and feedback of our service. We offer a 60-day return. We cover the return postage within United States. Kindly please take a look and let us know how you wish to proceed.
Rally brilliant device
Rally nice device. Specially for someone working alone. It is sturdy it is reliable, its super compact and with a intelligent design, it enables me to take much better pics without the shadow of myself behind on top of the product. Definitely recommend it.
29 November 2022
I love it!
Customer service is amazing!
The compact is also just as amazing!
This will make my content creation process soo much easier. Thankyou!
28 November 2022
Unprompted review
Great customer service
Great customer service, I ordered the background bundle and didn’t realise the stand was included so had added this separately. Got an email from James to ask if I needed both stands, which I didn’t so money was refunded and order updated, which was great. Regular delivery updates and fast delivery. This is my second order from Hey Paparazzo due to excellent service and products.
5 November 2022
Positive Experience
The website was easy to navigate as was the ordering process.
My order arrived earlier than quoted and was very well packaged.
The communication throughout from heypaparazzo was excellent.
18 November 2022
Excellent customer service
Excellent customer service, very friendly and obliging. I only wanted to know if it's possible to purchase a replacement item and they immediately offered to send it to me for free! Thank you so much, James!
20 November 2022
Unprompted review
Excellent customer service
Excellent customer service, ready to help with any question and to solve any problem.
I am very satisfied with Olivia, the tripod , the background stand and the background I have bought.
11 November 2022
Unprompted review
Reply from Paparazzo
Hi Liora, thank you so much for shopping with us. We do our genuine best to make sure you have the best shopping experience and we are elated to read your positive review. Thank you very much indeed.
It is such a really cool phone stand to…
It is such a really cool phone stand to film your content.
11 November 2022
Reply from Paparazzo
Hi Kurrimboccus, thank you so much for your positive review on Olivia. Merci pour vos commentaires positifs!
This product is absolutely brilliant
This product is absolutely brilliant. Good quality, excellent customer service and so easy to use. I'm really impressed and as a content creator I would highly recommend it. Thank you James. Best wishes Catherine
1 November 2022
Reply from Paparazzo
Hi Catherine. Thank you for taking the time to share your feedback. We are elated by your positive review of the Olivia's quality and your shopping experience. Merci beaucoup!
Overall great experience:)
Quick shipping, delivery person called and waited until I returned home to receive the item. The product works great!
Looking forward to creating awesome videos, stop-motion animation and anything else I can think of what this product.
30 October 2022
Reply from Paparazzo
Hi Nouar, thank you very much for taking the time to share your feedback regarding Olivia. We are elated to hear that Olivia works great. We're also excited to see the content you can create with Olivia. If you don't mind, please tag our social media pages so we can share with our growing community. Thank you.
An excellent investment!
The product is fantastic and arrived on time and safely. I love my Olivia and it has allowed me to create content with ease. Customer support is responsive and helpful. I highly recommend.
25 December 2021
Reply from Paparazzo
Hi Gretchen, thank you for positive feedback regarding your experience with our customer service and Olivia. We'd love to see that content you create using Olivia. Please tag our social media pages. Thank you.
Fragile
I received Olivia after about 2 weeks, which was as expected. The device itself is very fragile, if you ‘assemble’ it as shown in the video you will quickly end up breaking it, so it needs a delicate touch … but it is working.
14 October 2022
Reply from Paparazzo
Hi Peggy, thanks for taking the time to share your feedback. We're glad to know the walkthrough video helped. First time users may struggle with the correct set up for the overhead and the video just make it easier to demonstrate how to do it. Thank you for purchasing Olivia!
What a clever device
What a clever device! This is so much better than the others I’ve tried. I love how it stores in its own base box.
17 October 2022
Reply from Paparazzo
Hi Jen. Thank you so much for taking the time to share your feedback. We're happy that you love Olivia's compact form factor and over-all design.
Very sturdy & great quality!
Very sturdy product, gives me the perfect angle to film my "work in progress" art projects. Absolutely recommend! I have a heavy phone and it didn't topple over, definitely what I was looking for, to replace the flimsy gooseneck stands.
30 September 2022
Reply from Paparazzo
Hi Ashwini. Thank you for taking the time to share your feedback. We are over the moon that you would recommend Olivia and we'd love to see the content you filmed using Olivia. Again, thank you for your positive review.
Exactly what I need!
I knew that this was the tool I needed. Compact, and easy to store and high performance.
23 September 2022
Reply from Paparazzo
Hi Despina. Thank you for taking the time to share your feedback. We are happy to know that Olivia is the perfect content creator for you.
Love the costumer service !👍🏻
I can't wait for my white Olivia !!!
James from customer service is really qualifie, efficient and friendly!
It was a pleasure, beacause really cares a lot about customers.
Thanks Paparazzo for choosing to have this relationship with your customers!
26 September 2022
Unprompted review
Reply from Paparazzo
Hi Tania. We are over the moon with your feedback. We strive to provide the best experience to our customers. Grazie mille.
Olivia
I purchased this after seeing it on Instagram. It’s not suitable for taking pictures of my artwork as my iPhone is not! perfect horizontal and never exactly above my drawing. This could be solved if the foot could be turned away, which isn’t possible. The light isn’t strong enough, you need extra daylight lamps. The batteries have to reload every few hours. So No! Not satisfied at all
22 September 2022
Reply from Paparazzo
Hi Patricia. We are disheartened Olivia did not meet your expectations. I understand you have a very specific requirement. Other artists have given Olivia very positive reviews and I understand you are unhappy with your purchase. Please know you have 60 days to initiate a free return and we will process a refund back to your original payment method. You can email our customer support to initiate the return.
I love this heypapparazzo for my Instagram reels
I love this heypapparazzo for my Instagram reels and close ups it’s self charging and portable so be used anywhere in the home or take it with you
21 September 2022
Reply from Paparazzo
Hi Joanne. Thank you for taking the time to share your feedback. We're elated that you Olivia has made a positive difference on how you film your reels.
Broken Light Buttons
Bought the Olivia phone holder. delays on the delivery. Arrived with a light button broken and not working. Great Customer Service managed to send me a new one with no cost. The second one arrived with the same broken light button as well.
10 September 2022
Reply from Paparazzo
Hi Davide. Our sincerest apologies. Our last conversation was in May and we didn't realise we didn't send a third Olivia to your address. We will have someone reach out to you so we can make it right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.