The food itself is delicious (high calorie) but delicious and it’s been so easy to cook and not really think about what’s for dinner postpartum for us. However, our delivery was late and our gel pack... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The food and recipes are excellent However for the last 3 weeks on a row I have been missing a recipe card and tice i had a recipe card for something I did not order. Also, a suggestion if you cou... See more
Company replied
Quality control has gone down. Granted it's small things like missing recipe cards or small ingredients. I live 20 miles from town even the small ingredients are missed. Leaking meat has been a regula... See more
Company replied
Company details
Written by the company
As the world's leading meal kit company, HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.
Contact info
3.4
Average
90K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful Customer Service, Okay Food
The food is pretty good and the recipe variety is decent, but the customer service is abysmal which is why I can't recommend this company. On just my second meal shipment, my order delayed by a whole day and I wasn't informed of that until near the end of my delivery window despite the package still being a whole state away. The form email cited "Winter Weather" in Texas in May, and no restitution was offered. When I chatted with a customer service rep, they gave me a $10 credit, which doesn't even cover shipping, let alone the inconvenience of it all. When I kept asking questions, the rep timed out of the chat which is equivalent to hanging up the phone on me mid-sentence. Then, I sent an email and was entirely ignored. The email didn't bounce. It wasn't a no-reply. It was just ignored. I would have been an easy customer to keep if anyone in customer service just treated my like a human.
17 May 2026
Reply from HelloFresh US
Hi Kelsey,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
Ingredients and packaging
Some of the ingredients are not very fresh and i did not use it. I still cooked the remaining ingredients and it was still good. I have also had issues with the right ingredients and meal cards being in the box on occasion
16 April 2026
Reply from HelloFresh US
Hi Ken,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad to learn that your meals were still good with the remaining ingredients, we are truly sorry for your experience with receiving some less-than-fresh ingredients alongside occasional missing items and incorrect recipe cards, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
4 stars not 5 based on no steak meat in ....
I gave 4 stars based on the ideal that the steak type meats are still premium and not in the regular meal options. I am on my second go with this Ideal of having HelloFresh meals that allow to learn a bit about cooking and enjoying quality meals that I did not enter the mircowave. Yet if price keeps going higher after this run I will just cancel again.
17 May 2026
Reply from HelloFresh US
Hi There,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
Not the best for vegetarians
I am a vegetarian and wish there was a setting, or permanent filter where the app would know not to automatically put meat dishes in my next order, or even suggest them. Every time I have to click the same filters and still have to scroll though tons of stuff I would never order.
Last order was completely wrong, and instead of two vegetarian dishes, I was sent 1 of what I ordered and two random meat dishes. They credited my account but it’s still a big waste of food and not what I wanted. Will probably switch over to a vegetarian only meal service.
27 November 2025
Reply from HelloFresh US
Hi There,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about the meals you received and that your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
The quality and freshness of products…
The quality and freshness of products have been subpar, especially the vegetables and missing ingrediencies. I have been very disappointed and skipped the next month worth of meals. Taking a break and don't know if I will cancel subscription yet or not.
21 May 2026
Reply from HelloFresh US
Hi Scott,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
Quality control has gone down
Quality control has gone down. Granted it's small things like missing recipe cards or small ingredients. I live 20 miles from town even the small ingredients are missed. Leaking meat has been a regular occurrence lately.
2 February 2026
Reply from HelloFresh US
Hi Christina,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi Kathleen,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi Renee,
Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Definitely improved delivery service
Definitely improved delivery service - no water logged bags of food.
7 May 2026
Reply from HelloFresh US
Hi There,
Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Convenient, creative and perfect portions!
So convenient! Cuts out the need for grocery shopping and trying to figure out what to make for dinners. I love that portions and ingredients are perfectly enough for 2 people! Creative and nutritious meal ideas and love the new protein and veggies swapping options!
6 May 2026
Reply from HelloFresh US
Hi Jacquelyn,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the convenience of our perfectly portioned, 2-person meal kits and our flexible new protein and veggie swapping options. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Please STOP service at 1321 11th St W…
Please STOP service at 1321 11th St W #108 Williston ND 58801! Any packages left will only ROT because we will NOT be there next couple of weeks! Otherwise the food has been great 5 stars all the way! I Already sent a STOP Notice to you 6 days ago!!
19 April 2026
Reply from HelloFresh US
Hi Donald,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
I have lost count of how many times my…
I have lost count of how many times my package was delivered to the wrong address. It happened again two days ago for the last time. I intend on canceling indefinitely if I am not fully refunded for my losses.
10 January 2026
Reply from HelloFresh US
Hi Jared,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
I love the convenience of having these…
I love the convenience of having these meals delivered and in my refrigerator when I’m ready to cook. It’s great not to have any waste after buying ingredients. My only complaint so far is some of the produce is not as fresh as I would like.
11 January 2026
Reply from HelloFresh US
Hi Sandra,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
Very helpful agent
I had an unpleasant experience with an agent while i was trying to figure out how my account got reactivated. It was very frustrating but then I got into contact with a different agent and they were amazing. They not only gave me a solution to the issue but they were able to finally explain what happened to cause the issue which i greatly appreciated.
13 May 2026
Reply from HelloFresh US
Hi Abby,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
Unsatisfactory Deliveries
So far, 3 deliveries have been scheduled. The first delivery arrived with the gel cold pack completely defrosted and everything in the box was spoiled. The second delivery arrived with the gel cold pack completely defrosted but everything was just below room temperature. The third box's delivery has been delayed with no explanation. All three of these deliveries have been shipped from New Jersey on a Monday with a delivery date of Wednesday. I'm don't understand how you guys expect to deliver unspoiled food when it takes 3 days for the shipment to arrive and the gel packs are rated to stay cold for 24 hours.
4 May 2026
Reply from HelloFresh US
Hi Kirk,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
1st delivery perfect
1st delivery perfect, 2nd delivery almost all food room temp by time it was delivered a day late, 3rd delivery the cooling packet had busted and leaked all over the paperwork, recipe cards and brown paper bags. Very messy to clean up and salvage. Produce and meat are fresh so far but only 1 out of 3 deliveries have arrived undamaged.
16 April 2026
Reply from HelloFresh US
Hi Carissa,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
I have been a little disappointed with…
I have been a little disappointed with the freshness of products and the last two orders, the quantity of items does not match up with the amount I ordered and I am the one that double checked. I can’t check every bag content when I receive order on Monday for the week, I just don’t have time, but the day I decide to make, I am lacking items based on what I paid for. Very disappointed
6 October 2025
Reply from HelloFresh US
Hi Julie,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
Customer Review
I have been a member for over 2 years. Overall, the experience has been good. I like the convenience of having everything delivered to my door at the beginning of the week. I love that I can pause service for weeks I don't want delivery.
On occasion an ingredient will be missing or poor quality. It is pretty easy to go online & get a couple $ credit but would rather get all the ingredients so the recipe tastes right. It is easy to adjust recipes for health reasons such as eliminating cooking with butter altogether.
Why am taking away a star and would take away another half if I could is for billing issues. When there is a mistake, I don't want a credit but want a credit back on my credit card. I don't like having to reach out because of billing issues. When I am sent an email with an offer and I click on the offer through the link, it should reflect on the site. It is a waste of my time having to call because it is not being taken care of. Twice now I have had an offer not reflected in my account prompting me to have to reach out. I get asked to forward a copy of the email offer I was sent taking even more time. This most recent time, I had to reach out twice. The person helping me on 5/18 said she would just give me a credit on my next box. I told NO. I want a credit back on my credit card because I was incorrectly charged. I was told I would receive an email within the hour with a confirmation of the credit. Never came. It has still not been handled prompting me to have to reach out a 3rd time. Not acceptable.
Overall, I would recommend this company.
18 May 2026
Reply from HelloFresh US
Hi Kim,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
I’ve had a great experience with hello…
I’ve had a great experience with hello fresh. Meals are delicious quick and easy
6 February 2026
Reply from HelloFresh US
Hi Sonia,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the delicious, quick, and easy HelloFresh meals. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
I thought the food was average
I thought the food was average. To much work reading a small lettering for some.
I only wanted my first order and got a notice another order was being shipped for a god awful amount. I refused my delivery.
I won’t be coming back.
10 May 2026
Reply from HelloFresh US
Hi Heather,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.