The food itself is delicious (high calorie) but delicious and it’s been so easy to cook and not really think about what’s for dinner postpartum for us. However, our delivery was late and our gel pack... See more
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The food and recipes are excellent However for the last 3 weeks on a row I have been missing a recipe card and tice i had a recipe card for something I did not order. Also, a suggestion if you cou... See more
Company replied
Quality control has gone down. Granted it's small things like missing recipe cards or small ingredients. I live 20 miles from town even the small ingredients are missed. Leaking meat has been a regula... See more
Company replied
Company details
Written by the company
As the world's leading meal kit company, HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.
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3.4
Average
90K reviews
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Reply from HelloFresh US
Hi Pat,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with two weeks in a row with messed up orders due to FedEx, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Fresh food and unique recipes.
16 May 2026
Reply from HelloFresh US
Hi Jamie,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
I received an incorrect order with…
I received an incorrect order with different meals than the ones I ordered. I reached out to customer support and told me I would get a refund. This refund was not processed. I reached out again and said for sure it would be applied to the next order. It was not. I reached out a third time and was told the refund will be issued after the current promotion, which applies only 10 dollara off over a span of several weeks. Also, every time I contact customer support it takes like 40-60 minutes to actually get an answer.
17 May 2026
Reply from HelloFresh US
Hi Raquel,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving an incorrect order, a delayed refund due to promotional terms, and long 40-60 minute customer support wait times, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Good food but..
Good food, charged wrong price and can't get ahold of anyone via chat or phone, need an email support option.
6 May 2026
Reply from HelloFresh US
Hi Eric,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad you enjoy our good food, we are truly sorry to learn of your experience with being charged the wrong price and being unable to get ahold of anyone via chat or phone, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi Timothy,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
In the last two boxes
In the last two boxes, I have had two meals with incorrect amount of meat. Makes it short when cooking the meals.
26 April 2026
Reply from HelloFresh US
Hi Sarah,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving an incorrect amount of meat in your last two boxes and running short during meal prep, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
delivery is as promised
delivery is as promised. Food is restaurant quality. Easy preparation.
7 May 2026
Reply from HelloFresh US
Hi Michael,
Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
4 days laye and damaged
I received my order 4 days after the scheduled delivery date, only to find one of the ice packs had broken and leaked all over several of my meals
20 March 2026
Reply from HelloFresh US
Hi Jacob,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your box arriving 4 days late and a broken ice pack leaking all over your meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Absolutely horrendous customer service
Absolutely horrendous customer service. I clicked a return customer offer 5 years after my last delivery. I thought I would have a little time to pick my meals and change my information but they locked in the order on the same day without my confirmation and shipped items that I did not pick to my old address. When I asked about a redelivery to the correct address or a refund they told me there were no refunds or exchanges. They told me that I could “gift” the box to a friend or neighbor. How can I gift something to a friend that was delivered in a different state? They then ghosted me 3 times via chat, leaving me for over 30 minutes between messages, but if I didn’t response within 2 minutes, they disconnected the chat. I will not be using this service again, and I will never recommend this service to friends or family.
21 May 2026
Unprompted review
Reply from HelloFresh US
Hi Madeline,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your reactivation order locking in immediately to an old address, receiving unhelpful support advice, and experiencing disconnected chat sessions, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
One pack of ribeye steak was opened
One pack of ribeye steak was opened, dried out and had to throw it away. One of the cornbreads was open and flattened and crumbled. Had to throw it away. Other than that, the rest has been good so far.
14 May 2026
Reply from HelloFresh US
Hi Carrie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad to learn that the rest of your box has been good so far, we are truly sorry for your experience with receiving an open, dried-out pack of ribeye steak and a punctured, crumbled piece of cornbread, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Delicious meals, quality products, easy instructions
Delicious meals delivered on time with quality ingredients and clear, easy to understand instructions. Most every meal we have received we would rate with 5 stars. It is rare for us to say "Oh we didn't care for this one."
18 May 2026
Reply from HelloFresh US
Hi Barbara,
Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Inconsistent delivery
Unfortunately, our latest box was undelivered and we were told we wouldnt receive one this week. We ordered the box to arrive the day we returned from a trip so we would have meals for the week. This is the second time we've had issues not getting a box or receiving a box so late that the food has spoiled.
15 May 2026
Reply from HelloFresh US
Hi Rebecca,
We’re very sorry to hear that your order was not delivered as scheduled. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been.
Please know that we are actively working with our courier partners to address any issues that may arise during transit. While occasional delays can occur, we genuinely hope your next delivery arrives on time so you can fully enjoy your meals.
We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.
Warm regards,
The HelloFresh Team
How about giving the option to use the…
How about giving the option to use the air fryer instead of always frying the meat?
15 May 2026
Reply from HelloFresh US
Hi Anita,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. That is a fantastic suggestion! Air fryers have become a kitchen staple for a reason—they are faster, require less cleanup, and use way less oil while still getting that perfect crispy texture. We love the idea of giving our customers more flexibility, especially for busy weeknights or quick weekend meals. I will officially pass this feedback along to our culinary and recipe development team so they can look into adding official air fryer instructions and cooking times to our recipe cards. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible
Warm regards,
The HelloFresh Team
We are enjoying being back with…
We are enjoying being back with HelloFresh. So far the meals have been v good.
I did only receive one recipe card for the 3 meals, but not a worry as I printed them off the website.
thank you,
Gail Hodgeman
15 May 2026
Reply from HelloFresh US
Hi Gail and Dexter,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The HelloFresh Team
The recipes were very tasty
The recipes were very tasty, it arrived in good condition and the price was reasonable b/c they gave me 25%. I don't order often due to cost
16 May 2026
Reply from HelloFresh US
Hi Alexandra,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The HelloFresh Team
Prepared my first Hello Fresh meal last…
Prepared my first Hello Fresh meal last night - Soy-glazed salmon over kale/slaw salad. It was DELICIOUS! HF is very generous with the portions - I'll have another dinner plus a nice lunch salad as well.
The instructions are very easy to follow. A very healthy dinner.
14 May 2026
Reply from HelloFresh US
Hi Elizabeth,
Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Delivery Service/Quality of contents
10 May 2026
Reply from HelloFresh US
Hi Nancy,
Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Worth your money
This company almost never misses, but I have received the wrong item three times now.
19 May 2026
Reply from HelloFresh US
Hi Stephanie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are so glad to learn that we almost never miss for you, we are truly sorry for your experience with receiving the wrong item three times now, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Awful Customer Service, Okay Food
The food is pretty good and the recipe variety is decent, but the customer service is abysmal which is why I can't recommend this company. On just my second meal shipment, my order delayed by a whole day and I wasn't informed of that until near the end of my delivery window despite the package still being a whole state away. The form email cited "Winter Weather" in Texas in May, and no restitution was offered. When I chatted with a customer service rep, they gave me a $10 credit, which doesn't even cover shipping, let alone the inconvenience of it all. When I kept asking questions, the rep timed out of the chat which is equivalent to hanging up the phone on me mid-sentence. Then, I sent an email and was entirely ignored. The email didn't bounce. It wasn't a no-reply. It was just ignored. I would have been an easy customer to keep if anyone in customer service just treated my like a human.
17 May 2026
Reply from HelloFresh US
Hi Kelsey,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
Ingredients and packaging
Some of the ingredients are not very fresh and i did not use it. I still cooked the remaining ingredients and it was still good. I have also had issues with the right ingredients and meal cards being in the box on occasion
16 April 2026
Reply from HelloFresh US
Hi Ken,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad to learn that your meals were still good with the remaining ingredients, we are truly sorry for your experience with receiving some less-than-fresh ingredients alongside occasional missing items and incorrect recipe cards, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
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