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Gwynnie Bee Reviews

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4 stars: Great

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1 star: Bad

Do not sign up.

Hello, I signed up for this “free” trial. (which wasn’t free) ok, I understand. Then I chose clothing to put in the closet that I liked and I thought would be perfect for me. I received 3 shipments. All shipments contained clothing I would never wear. Must less choose. I cancelled today as I have now been scammed out of $150 for clothing I did not wear, did not like and did not choose. Do not sign up for this service.

Reply from Gwynnie Bee
Hi Dana - Our customer service team has followed up with you directly, but we also wanted to address these concerns here.
Regarding items received: We don't send garments that haven't been added to the On-The-Rack section of the GB Closet by the member themselves. We also inspect items before they're sent, and if items reached you in less than perfect condition, we greatly apologize. If this ever happens, we ask for members to reach out to us so we can remedy the issue ASAP, both internally and to help compensate you for the error on our part.

Regarding cancelation and refund: We understand the membership has been canceled. We've refunded the full amount charged to your PayPal on May 29th.

Thank you for giving our service a try. If you have any other questions or issues, please reach out to the customer service team who can assist further.
5 stars: Excellent

Been happy with styles for the well past a year…

Been happy with styles and now the range of sizes for well over a year now!

I have so much fun picking out items that may or may not even end up in my home closet. That is the only thing I would recommend paying closer attention to; customers choosing favorites or priority items that they are never sent. Luckily, if you are are the right size they often surface in the GB Outlet at a great price!

Another thing that is amazing is that they are happy to work with you it you need to pause for a month or so. However, it is always sad if I need to and I miss it a ton!

5 stars: Excellent

After reading some of these reviews 2…

After reading some of these reviews 2 months ago , I almost didnt order. I am SO happy I gave GB a shot! They have name brand/designer clothing and they shoot items at ya fast! I even upped my subscription from 2 items at a time to 5. Most of the clothing is like new. You also have the option to buy and I have bought several very nice pieces. I give them 5 stars for promptness and keeping my wardrobe trendy. I do wish they had more bottoms in a size 14P and new shoes for purchase. They dont have accessories and maybe that is something they can keep in mind perhaps for the future or selling new shoes and handbags ? Absolutely LOVE their service. Best thing I ever did ! Thanks GB !

3 stars: Average

Long time member

Long time member. Generally the dresses are great and shipping is fast. However, customer service is abysmal (Their go to is ¯\_(ツ)_/¯ or silence). And let it be remembered that during the COVID19 pandemic, they did nothing to accommodate their members. No pauses. No discounts. You cancel, you lose your account, points, pricing, etc.

1 star: Bad

I cannot believe that I received not a…

I cannot believe that I received not a single communication from the company when I hadn't placed and order ever- I didn't think I had a membership and no one even contacted me or emailed me anything about a membership.

It's a lot of money for terrible customer service.

I'm sick about it

Reply from Gwynnie Bee
Hi Michelle - Our customer service team has replied directly with a follow-up. We're a recurring service, so the subscription renews monthly. If no items are added to your Gwynnie Bee closet for shipping, you won't receive boxes while the membership is active. Since you've not used the membership and canceled today, we have submitted a refund for all of the charges. Once the refund is processed, it should appear in your account in 3-4 business days, depending on your card issuer. Please respond to the customer service email if there's anything else you need.
1 star: Bad

Charged for things never ordered.

I am writing to you to figure out why the hell you've charged my bank account twice. Today i noticed a charge for $75.21 which made me look to see who you were, It was then that I noticed that you charged me $37.61 on March 9th (2nd charge was April 6th) Who are you?? have never dealt with your company before and certainly after looking at what you have to offer I would not wear anything you sell. I am certainly reporting this as fraud to my bank.And also reporting you to the BBB. Someone needs to call me asap 864-990-6883, Debra Meyers

Reply from Gwynnie Bee
Hi Debra -

Gwynnie Bee is a clothing rental service for women that works on a monthly subscription model. We see you have an active account with us, signed up on March 6th with the first month at 50% off. The 2nd month would have been billed at full price, which explains the 2 charges you're seeing. Someone on our customer service team has reached out directly in response to this with further information to assist. Should you choose to cancel, we will process a full refund immediately.

If you feel our response has resolved your concerns, we'd love if you'd reconsider your rating.

Best,
Gwynnie
5 stars: Excellent

Happy customer.

I've been a member for several years now. I really enjoy getting new clothes to wear each week. Generally the clothes are in great condition, occasionally they seem a little too worn but for the most part great condition. A couple of times I've had problems with items that are delivered and customer service has been helpful in resolving the issues.

3 stars: Average

Sometimes it’s great, sometimes not to so much

Clothes smell bad lately. Styles are too old looking. Takes too long sometimes to receive items and customer service department makes promises that dont hold up.

5 stars: Excellent

Really enjoy the service

Really enjoy the service, the clothes are awesome. I've only ever gotten a damaged piece once. Otherwise everything fits, is clean, excellent quality. Service is timely.

5 stars: Excellent

I've thoroughly enjoyed Gwynnie Bee and…

I've thoroughly enjoyed Gwynnie Bee and plan to continue using this service for ages. I love that I get to try gorgeous outfits that I might otherwise not have access to (either financially or because the stores aren't in my area). Plus, if something is a perfect fit, I can earn rewards and get a discount! My coworkers know that I use GB, and if I wear something particularly fetching, they'll ask, "Is that Gwynnie Bee?" When I inevitable say yes, they'll respond, "You should buy this one! It looks great." I've purchased a couple of outfits this way because of the excellent feedback.

5 stars: Excellent

I have been a member now for 5 years…

I have been a member now for 5 years and have had over $40,000 in clothes pass through me! Wonderful selections for work, weekends, and vacations! Love Gwynnie Bee!!

3 stars: Average

Love Hate relationship.

I love that I can rent clothes and send them back or buy them!
I absolutely hate that I can't pause my subscription or even that a portion goes toward the amount I'm buying. I think they just increase the amount to buy it based on the time you have it. I think more would be interested if they were transparent and had set amounts of your monthly subscription that directly gave yourself a discount on items purchased.

5 stars: Excellent

I love Gwynnie Bee

I love Gwynnie Bee! It is so nice continually getting new options. I have also made numerous purchases if items throughout my membership. I couldn’t be happier with my experience.

2 stars: Poor

I want to cancel

I want to cancel, but is difficult. Every now and again a contemporary piece will roll in and my hopes will come back, but it is super difficult to get those pieces. I plan on canceling for 2020

Reply from Gwynnie Bee
Hi Karen,

We're sorry to hear this. We launch new styles every week to offer our members an ever-growing collection. We encourage you to use our "Prioritize" feature to let us know which pieces you're most interested in your closet. We will do our best to try and include these styles in your box. If you would like to see any particular style or brand, please let us know.

Our best,
Gwynnie.
3 stars: Average

I like the service in general however…

I like the service in general however sometimes it takes too long to get my items (I am waiting 2 weeks to get shipments).

4 stars: Great

Tried and True

Really thankful for this service it helps me stay current with trends and takes the guess work out of trying on clothes in stores. Sometimes the clothes received are super worn, faded, or out of season which means I just return them right away. Also I’ve noticed many clothes cycling out of my closet without ever having the chance to try them which in turn means my closet count is fairly low. And finally the 1X 14-16 size seems to be out consistently so it is challenging at times to find new in stock items.

3 stars: Average

I used to love GB

I used to love GB. Lately, I have been considering canceling my service. I dont like the style of clothing as much anymore. The quality isn't as good. The selection of dresses isn't nearly as abundant. Selection is alot more casual. I used this service for work clothes. Alot if times, the dresses I like arent available to reserve as they are quickly out of my size

5 stars: Excellent

I was an early adopter of Gwynnie Bee!

I was an early adopter of Gwynnie Bee, and it’s one of the best decisions I’ve made!

Compared to other clothing clubs, GB lets me decide what items fit my personal style, and I’m charged only after I decide to keep an item.

GB’s customer service is second-to-none. They have always resolved concerns to my satisfaction and fast! And the shipping is always free.

Today, the majority of my wardrobe is from GB! And I continue to get compliments. The pieces are professional, unique, and defy trendiness. One piece of advice: measure, measure, measure! And select sizes truthfully. There is such a wide variety of labels here that each is truly different.

On a more personal note, it means the world to me the GB uses true plus sized models and real wearers. I feel seen and validated as a person who deserves good fashion at any size. Thank you Gwynnie Bee!

5 stars: Excellent

Best decision ever

My experience has been a very good one. I love a lot of the items on the site. I've kept the ones I love the most. I am constantly on the clarence site. I buy for myself and a friend. I've told countless people about Gwynee Bee, many are in shock that the items are as good as they are. I checked out your site for two years before signing on. It has been a wonderful experience and very stylush.

5 stars: Excellent

Love the different varieties of…

Love the different varieties of clothes, and the idea of keeping them for a long term basis, and return them back when I’m ready