Ordered a free pan using the Hello Fresh discount codes. Ordering process is easy, delivery was extremely fast and the pan was dispatched the next day and delivered a day after. Pan looks to be of hig... See more
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See what reviewers are saying
I love the colour and style of my new pots. Very modern and no toxic chemicals. Even the lids do not collect water at the joints on the crews, so well thought through. However I wish all pots and... See more
Good quality pans, sturdy, easy to clean, fast cooking. This is something you look for in a pan! I am happy to choose Greenpan after my research for several “pan-candidate”. My choice goes to Valenc... See more
I had an issue with one of my GreenPan ceramic frying pans that started sticking after a while. I reached out to their customer service, and I was truly impressed by how quickly and professionally the... See more
Company details
Written by the company
Gezond koken begint bij GreenPan, de expert in kookgerei met een gezonde keramische antikleeflaag – veilig, duurzaam en snel schoon zonder schrobben.
Contact info
Antoon Catriestraat 12, 9031, Drongen, Belgium
- greenpan.nl
4.5
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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It has great material and looks nice
17 July 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
They sent my order incompletely and we…
They sent my order incompletely and we have been sending emails for a week and they do not respond. Are you liars?
22 July 2024
Unprompted review
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
They sent my order incompletely
They sent my order incompletely. I sent an e-mail twice in a week. There was no answer. No answers or help about what will happen. Terrible experience. I do not recommend shopping.
15 July 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Prompt delivery and
Prompt delivery and the 2 pan set (ceramic coating) looks and feels very good for now (less than 2 weeks use).
20 July 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Good quality pans at a good cost
Bought a 10-piece set during the summer sale from GreenPan's site. Quick shipping, excellent packaging, and high quality product. Highly recommended!
8 July 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Very low quality
Lowest quality specially for that price. Sad thing is, I bought something like 6 pieces of them.
Too bad I cannot attach some photos from all my pans after each use here.
Remember when I was buying them, the seller told us they are all produced in one piece. So, it is not possible that the surface of them going to be damaged.
It happened the first month when we used one of them. We decided not to use the rest until our renovation. After we renovate our kitchen we were happy to use the rest of the set in the new kitchen.
Stupid idea! We should return the whole set after our first usage.
Update after their response here:
I sent an email to their customer service as they mentioned the same day and I didn't receive any response in my email after 6 days.
7 May 2024
Unprompted review
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product. Please contact us via customer.care@greenpan.co.uk
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Completely disappointed
Completely disappointed. I ordered pans but have not received yet. I tried to reach out to the company but I could not get neither help nor explanation. I have no idea where the pans are and when they will be delivered.
16 April 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. Your satisfaction is our top priority, and we understand how frustrating it can be to not receive the products you've ordered. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
The pan is not non stick
The pan was delivered very promptly. Communication was good too. I have had the pan for over 2 months now and I feel very disappointed with it. I did a lot of research as I am very concerned about PFAS, hence I ended up thinking that this pan was the best non stick non PFAS one. Everything I have cooked in it sticks to the pan. I ended up doing a controlled experiment. I fryed an egg in exactly the same way with my green pan and a tefal non stick pan as well. The egg in the green pan stuck and was a mess when flipping. The tefal pan did not stick and was easy to flip. I paid quite a lot for this pan and feel disappointed.
20 April 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this. The Greenpan Consumer Service Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten! Het Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt Ludy voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten! Het Greenpan Customer Services Team.
Fast delivery!
26 February 2024
Reply from GreenPan Nederland
Beste, dank je wel voor dit fijne compliment. Het Greenpan consumer care team.
Comment update
Recently I wrote about the support requests were lost in space, and GreenPan both replied from here and got in contact with me personally. Thank you for this. It appears because of the order traffic, it took more than promised to reply to customer emails. Anyway, they offered me a solution for my order, and solved my problem. I ordered a set of pans, a grill pan and a toaster and now I am happy with all of my purchases.
16 February 2024
Unprompted review
Reply from GreenPan Nederland
Dear, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
No information on shipping or estimated…
No information on shipping or estimated delivery. Please share
1 February 2024
Reply from GreenPan Nederland
Dear Mitra, we have received your e-mail properly. Our consumer care team will contact you soon. The Greenpan consumer care team.
Good product, bad service.
The pan set is good. But unfortunately, I made a complaint weeks ago about one of the glass lids and never received a reply. Good product but bad service.
12 January 2024
Reply from GreenPan Nederland
Dear Thiago, we have received your e-mail properly. Our consumer care team will contact you soon. The Greenpan consumer care team.
Very satisfied
I bought two craft pans, they are non-stick as advertised. Although the handle is made of metal and ovenproof it is not getting too hot when used on stove, big + for that.
22 January 2024
Reply from GreenPan Nederland
Dear Olga, thank you for this nice compliment! The Greenpan consumer care team.
beautiful and practical set of pans
The delivery was very quick. Design is chic and the sizes are practical, meeting all my expectations so far. Hope the quality remains good by time.
17 January 2024
Reply from GreenPan Nederland
Beste, dank je wel voor dit fijne compliment. Het Greenpan consumer care team.
I won’t receive the set of pan on time…
I won’t receive the set of pan on time for Christmas and this disappoint me
18 December 2023
Perfect product and service
Perfect product , great service , shipped and delivered quickly
4 December 2023
Reply from GreenPan Nederland
Thank you, GreenPan Consumer care Team
Reply from GreenPan Nederland
Thank you, GreenPan Consumer care Team
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