GPUCONNECT Limited Reviews 211

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items like fans and cables meet or exceed expectations and are well-packaged. The delivery service is frequently highlighted as fast and efficient, with many people appreciating the quick dispatch and tracking availability, even for international orders. Reviewers are particularly impressed with the overall service, describing it as fantastic, professional, and helpful, with excellent communication. Many consumers found the products to be exactly what they needed, saving them from buying new graphics cards and ensuring their components worked perfectly. However, some customers also noted issues with their orders, such as receiving a different version of a product than what was ordered or a cable not working as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that items arrived as described,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick shipping times.... See more

Quality

Customers had positive experiences with quality, consistently reporting that products were exactly as... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, fast, and... See more

Order

People report ambiguous experiences with order, with some finding the transaction easy from start to finish,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product needed was easy to find, at great price. The transaction was easy from start to finish, Delivery was very quick as stated, I was kept up to speed on all shipping progress. Great smooth tran... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service! Had an ARGB sync lead made for my Palit GPU — something you just can’t buy anywhere. GPUCONNECT made one up for me perfectly, and I couldn’t be happier with... See more

Company replied

Rated 5 out of 5 stars

I needed new fans for an aging geforce RTX 2060 trying to run substance designer, Unreal Engine, and marmoset at the same time in some occasions. Buying a new card wasnt an option. I'... See more

Company replied

Rated 5 out of 5 stars

The customer service was exceptional and they took the time to make sure I had the right cord. My previous experience with another company left me unsure and worried I would make he same mistake. GPUC... See more

Company replied


Company details

  1. Computer Accessories Store
  2. Computer Hardware Manufacturer
  3. Computer Store
  4. Electronic Spare Parts and Components Store

About GPUCONNECT Limited

Written by the company

GPUCONNECT is a UK based Limited company based in Berkshire and founded in 2021 as a supplier of replacement graphics card fans, bespoke, handmade cables and adapters serving the enthusiast DIY PC markets. This was as a result of identifying a need that was not met in the market at that time. The business was started on ebay, soon followed with the creation of our dedicated website and over the last couple of years has seen a growth in the range of products available, largely due to the feedback and requests of our loyal customer base.

We specialise in hard to find products, graphics card modification cables, adapters and GPU / PC cooling solutions. We welcome customer feedback and requests, and are on hand to answer any questions you may have.

We are supportive of the right to repair, with a significant proportion of our products are aimed to provide easy DIY repair solutions for PC hardware and peripherals. We ship our packages efficiently in 100% recyclable outer packaging and would ask our customers to recycle these when are where possible.

Visit us here

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Premium shop

Cables are very good quality. Its absolutely true that they specialize in "hard to finde products". Shipping was very fast. Overall great experience.

21 April 2025
Rated 1 out of 5 stars

Sent some random oversized fans

Sent some random oversized fans, and while they've got you screwed over they make you pay to return them

12 April 2025
GPUCONNECT Limited logo

Reply from GPUCONNECT Limited

Hi Jack, sorry to hear if you have not got the correct size fan. Although its rare, mistakes can happen however you have not contacted us to mention there was an issue with your order?

Also to be clear... we do not charge for returns where you received the wrong item or the item is faulty. We will drop you an email or if you could kindly reach out to us on questions@gpuconnect.com we will look to resolve.

Rated 1 out of 5 stars

my item ended up in Poland

my item ended up in Poland, I am in New Zealand, the tracker shows no progress since 14/04/2025, to say I am unhappy would be an understatement as it is currently 20/04/2025, I at the point of not wanting this item and should maybe of got it from amazon.

8 April 2025
GPUCONNECT Limited logo

Reply from GPUCONNECT Limited

Sorry you did not contact us about this as we could have explained. The order you placed at 9pm on the 8th April was shipped at 8am on the 9th April. You will see from the tracking the order transited in Poland on the 11th April on its way to New Zealand. It is common for packages travelling long distances to transit, you will also see from the tracking this continued its destination on the 14th April. It is now awaiting check-in at New Zealand customs, which is unfortunately outside of our control, which is why in our shipping policy we show delivery times can be up to 3 weeks unless express delivery is chosen. The vast majority of shipments especially in Europe are delivered in around 1 week, however with New Zealand being such a distance from the UK, it would be expected to take longer. We are sorry if this was not clear when you placed the order, but rest assured you package is on the way and I would expect it to be with you in the coming days. We have emailed you about this, so please do reply with any questions or if we can help further! We don't like to leave any customer unhappy!

Rated 5 out of 5 stars

Exceptional Customer Service

I've recently used GPUConnect when trying to salvage a soon-to-be-defunct Nvidia GPU fan. The people there were incredibly generous with their time and obvious expertise, going well above and beyond to try and solve my problem. We were brainstorming the issue at close to midnight on one evening!

It was a level of customer service I find to be increasingly rare, and I'd strongly encourage anyone who gets hands on with their PC or has any kind of GPU-related issue to take advantage of their exceptional service. The very strongest of recommends from me, without doubt. Thank you, GPUConnect!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick dispatch, product match with the description. Fast delivery, very good communication. Will definitely order again.

9 March 2025
Rated 5 out of 5 stars

John is just awesome

John is just an awesome, knowledgeable guy.

Appreciate him, appreciate the corner of the market you’ve carved out for yourselves .

100/100 you guys are cool, and the branded red logo on the adapter is truly the extra touch. Displaying it proudly on the 4080.

Thanks guys.

8 March 2025
GPUCONNECT Limited logo

Reply from GPUCONNECT Limited

Thank you so much Gerrit, your kind words are really appreciated. Thanks for taking the time out to leave us a review!

Rated 5 out of 5 stars

Outstanding service

I’m extremely happy with my order from gpuconnect- the product was delivered well packaged and after sales service was absolutely outstanding. 100% recommended

5 March 2025

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