After already having a pair of slippers I thought I would treat myself to a pair of ballet pumps in newbuck leather. The shoes are lovely and on my right foot it's very comfy, however the left foot is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the product, though footbed a bit stiff. But the shoes are lovely. I was put off by one thing in ordering: I ordered the shoes and received an email saying they couldn't guarantee they were in st... See more
Company replied
I have worn fitflop footwear for a few years now, and am generally very happy with fit and comfort. However, I recently bought a pair of GEN-FF Max Buckle Two-Bar Denim Slides which were bizarrely hea... See more
Company replied
Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more
Company replied
Company details
About FitFlop
Written by the company
About FitFlop
At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.
Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .
Team FitFlop
Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch
UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148
EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694
US Customers
✉: info.us@fitflop.com
✆: 877-861-1988
CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988
Contact info
United Kingdom
- fitflop.com
4.4
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately,these shoes are not soft…
Unfortunately,these shoes are not soft and comfortable as before. There's not real leather inside of these shoes and they are hard .
14 May 2026
Reply from FitFlop
We're sorry to hear these shoes weren't soft and comfortable. We'll review this feedback for improvements. Kind Regards FitFlop.
Reply from FitFlop
We are so pleased you find our shoes super cute and comfortable! Thank you for your positive feedback. Kind Regards FitFlop.
I’m really happy with my FitFlop…
I’m really happy with my FitFlop sandals.They’re extremely comfortable. I have wider feet, it can be really hard to find a good fit these fit but these fir perfectly.Very pleased with my purchase!
9 May 2026
Reply from FitFlop
We're so happy you're pleased with your sandals! It's wonderful to hear they're extremely comfortable and a perfect fit for your wider feet. We appreciate your positive feedback! Kind Regards FitFlop.
Loved the comfort of both the flip…
Loved the comfort of both the flip flops and the slip ons. I was expecting the flip flops to be a bit more gold and delicate...they are a bit bannan boat !! But comfy which says a lot! Thanks Audrey
10 May 2026
Reply from FitFlop
We're so glad you're enjoying the comfort of both the flip-flops and slip-ons! We appreciate your honest feedback regarding the flip-flops' appearance. Kind Regards FitFlop.
Love the Gen FF range
Fast delivery by Royal Mail, so you know exactly when they will arrive.
Love the Gen Ff range. So comfortable
Sizing is accurate too
9 May 2026
Reply from FitFlop
We're so pleased you love the Gen Ff range and found the delivery fast! It's great to hear the sizing is accurate. Kind Regards FitFlop.
Reply from FitFlop
We are delighted you enjoyed our service and fast delivery. We appreciate your recommendation! Kind Regards FitFlop.
Sizing issues and expensive returns
Ordered a pair of sandals. Their online measuring tool gave me a full number below my usual, but, since I'd read elsewhere they their shoes are on the narrow side, went up one size from that and ordered my usual size. The shoes themselves were well made and with a comfortable sole, but clearly way too narrow for me by at least one other size. The problem is that returns are paid by the customer, and need to be tracked, which from Europe to UK meant I paid €30 out of my own pocket. I appreciate not all companies can offer free returns, but this is ridiculous when even their sizing is so off and their own measurement table is off by two sizes. What is very telling is also that my review mentioning these very issues has not been posted on their website. No other review on their site mentions sizing issues, I read those over in Reddit and other forums. It's a shame because the shoes are well made, but it's so dishonest to censor negative reviews especially when their own sizing and sizing tool is not consistent or accurate.
11 May 2026
Reply from FitFlop
We appreciate you sharing your detailed feedback regarding your recent sandal purchase and the sizing issues you encountered. We are truly sorry to hear about the difficulties you faced with our online measuring tool, the fit of the sandals, and the return process, especially the unexpected cost from Europe to the UK. We are also concerned to learn about your experience with our review moderation. We are actively reviewing our sizing guidelines and our review submission process to ensure greater accuracy and transparency for all our customers. Kind Regards FitFlop.
Gorgeous silver leather toe post slides
Great quality - much better than I expected and they are lighter than I anticipated too. For platform slides they are a doddle to walk in. Thesw will be perfect for dressing up this summer.
18 May 2026
Reply from FitFlop
We are so pleased to hear you love the quality and lightness of our platform slides! We are glad they will be perfect for dressing up this summer. Kind Regards FitFlop.
Quick delivery and excellent flip…
Quick delivery and excellent flip flops. Very comfortable.
11 May 2026
Reply from FitFlop
We are so pleased you found our flip-flops comfortable and enjoyed the quick delivery. Kind Regards FitFlop.
Two emails and two phone calls to get a…
Two emails and two phone calls to get a return form from them.
18 May 2026
Reply from FitFlop
We regret the difficulty you faced regarding your return. We are improving our process. Kind Regards FitFlop.
Quick and easy to order
Quick and easy to order . Arrived on time ,left in secure place. Sandals are very comfortable light on feet and easy to walk in .
11 May 2026
Reply from FitFlop
We're so happy to hear your ordering was easy and your sandals arrived promptly! We appreciate you sharing how comfortable they are. Kind Regards FitFlop.
FitFlops are the Best!
I have started wearing only FitFlop sandals. They are extremely comfortable, have wonderful support and are very stylish.
11 May 2026
Reply from FitFlop
We're so happy you find our sandals extremely comfortable, supportive, and stylish! Thank you for your wonderful feedback. Kind Regards FitFlop
Always the Best
I love the way your shoes fit, whether flats or platforms. Delivered quickly and FitFlop's quality is always the best.
10 May 2026
Reply from FitFlop
We're so happy you love the fit of our shoes and appreciate their quality! We're glad to hear about your quick delivery too. Kind Regards FitFlop.
Can’t return with out box if never worn
Can’t return with out box if never worn
Uncomfortable would not recommend
11 May 2026
Reply from FitFlop
We are sorry the item was uncomfortable. We appreciate your feedback. Kind Regards FitFlop.
I bought these shoes for a trip to…
I bought these shoes for a trip to Europe so I needed something I could wear with skirts or pants and which I could walk a lot in. I wore them all day as soon as I got them, take a mile and a half walk in them every day, and they are as comfortable as sneakers—amazing considering they have heels!
18 May 2026
Reply from FitFlop
We are so glad to hear our shoes were perfect for your European trip! It's wonderful they provided such comfort for all your walking adventures. Thank you for sharing your positive experience. Kind Regards FitFlop.
I was not provided with a discount
I was not provided with a discount - website reflected different prices
18 May 2026
Reply from FitFlop
We appreciate your feedback and are looking into the pricing discrepancy. Kind Regards FitFlop.
Reply from FitFlop
We are so happy you love your sandals and they are perfect for your holiday. Thank you! Kind Regards FitFlop.
Great make of sandal and service
18 May 2026
Reply from FitFlop
We are so pleased you enjoyed our sandals and service. Thank you for your kind words! Kind Regards FitFlop.
Prompt service, great fit is a constant
Prompt service. Great style sandal and the sizing is constant, I know the fit i will get when ordering my size.
Unfortunately the price point is a little high but I always wait for offers or promotions.
18 May 2026
Reply from FitFlop
We're so glad you appreciate our prompt service and consistent sizing! We understand your thoughts on pricing and thank you for your continued support. Kind Regards FitFlop.
Great comfortable and stylish shoes
Great comfortable and stylish shoes! Just what I was looking for.
11 May 2026
Reply from FitFlop
We appreciate your positive feedback! We are so happy to hear that our shoes are comfortable and stylish. Kind Regards FitFlop.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.