FitFlop Reviews 66,463

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 11,959 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their comfort, quality, and stylish designs, often highlighting how well they alleviate foot pain and provide excellent support. Many appreciate the efficient and fast delivery service, making the overall purchasing experience smooth and satisfactory. However, some people were dissatisfied with issues related to their orders, such as non-delivery or receiving incorrect items. A few customers also experienced problems with the return policy, finding it difficult to resolve issues with damaged or ill-fitting products.

What people talk about most

Product

Users describe positive interactions with product, often praising the comfort, style, and support of FitFlop... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the quality of... See more

Delivery service

Customers generally report positive experiences with delivery services, frequently praising quick and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as not receiving their... See more

Return policy

Reviewers mention ambiguous feedback about the return policy. While some customers found the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After already having a pair of slippers I thought I would treat myself to a pair of ballet pumps in newbuck leather. The shoes are lovely and on my right foot it's very comfy, however the left foot is... See more

Company replied

Rated 4 out of 5 stars

Love the product, though footbed a bit stiff. But the shoes are lovely. I was put off by one thing in ordering: I ordered the shoes and received an email saying they couldn't guarantee they were in st... See more

Company replied

Rated 4 out of 5 stars

I have worn fitflop footwear for a few years now, and am generally very happy with fit and comfort. However, I recently bought a pair of GEN-FF Max Buckle Two-Bar Denim Slides which were bizarrely hea... See more

Company replied

Rated 5 out of 5 stars

Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more

Company replied


Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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Rated 5 out of 5 stars

Happy Customer… second pair.

I am pleased with my purchase and love the fitflop shoes. The ordering process was straightforward and the delivery was quick and efficient. These are my second pair and highly recommend them in terms of comfort, fit and style.

13 May 2026
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Reply from FitFlop

We're so pleased to hear you love your shoes and are happy with your purchase! It's wonderful that the ordering was straightforward and delivery quick. Thank you for your high recommendation! Kind Regards FitFlop.

Rated 5 out of 5 stars

Well made comfortable and stylish…

Well made comfortable and stylish trainers. Absolutely perfect and I love the colour.

16 May 2026
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Reply from FitFlop

We're so happy you love your well-made, comfortable, and stylish trainers, and their color! Kind Regards FitFlop.

Rated 5 out of 5 stars

This is such a good company

This is such a good company. Ordering is quick and efficient and delivery is quick. What more can you ask for?
I have had over 20 pairs of Fit Flops over the years and love them all. The latest purchase is the flowery flip flops……beautiful, fun and so comfortable!

20 May 2026
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Reply from FitFlop

We're so happy to hear you find our company great and the ordering and delivery quick and efficient! It's wonderful that you love your many pairs, especially the beautiful and comfortable flowery flip-flops. Kind Regards FitFlop.

Rated 5 out of 5 stars

Great Service

Decent price and prompt delivery. Thank you.

16 February 2026
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Reply from FitFlop

We appreciate your positive feedback; we are pleased with the decent price and prompt delivery! Kind Regards FitFlop.

Rated 5 out of 5 stars

Ordering and delivery smooth

Ordering and delivery smooth, was jet informed. Happy with the product, a change from normal fit flops

24 April 2026
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Reply from FitFlop

We're so happy to hear that ordering and delivery were smooth and that you are pleased with your new product! Kind Regards FitFlop.

Rated 5 out of 5 stars

Great fit, great quality

Amazing quality, great comfort, quick delivery, true to size

19 May 2026
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Reply from FitFlop

We're delighted you're pleased with the quality, comfort, and quick delivery! Kind Regards FitFlop.

Rated 5 out of 5 stars

Great trainers for summer

Easy to use web page. Great delivery from royal mail. Stylish trainers in great colours. Very comfy, can wear without socks Happy customer. Would recommend.

1 May 2026
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Reply from FitFlop

We're so happy you found our website easy to use and love your stylish, comfy trainers! We appreciate your recommendation. Kind Regards FitFlop.

Rated 5 out of 5 stars

FitFlop are the best !!!!!

Love any pair of FitFlop I buy just wish they would be more consistent with shoe color options I have purchased multiple styles sneakers wedges sandals etc and I can honestly say these are excellent shoes always comfortable I have never gotten a blister from any pair of FitFlops unlike other brands they are pricey but very worth it great deals on outlet shoes too if they have your size

3 May 2026
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Reply from FitFlop

We're so happy to hear you love our footwear and find them consistently comfortable, never causing blisters. We appreciate your feedback regarding color options and are glad you find great value in our outlet shoes. Kind Regards FitFlop.

Rated 3 out of 5 stars

Major Design Flaw

These are 5 stars for how lovely they are, but more like 2 stars for design. They should have made the back strap with a buckle, holes, and a pin to go through like most platform sandals. However, they made back strap with velcro. Hence, the back strap loosens often not keeping the foot secure in this sandal. Feels like your heel is not as tight as it should be and must keep tightening the velcro strap.I nearly sent back for a refund. This design is probably going to drive me nuts and I will regret keeping them. Everything else about this platform sandals seems good. I am used to high platform sandals, so I find the fit comfy, otherwise.These come with a warning that the blue denim can dye clothing so wear with dark pants if pants will be touching the shoes. I will be wearing with shorts and skirts mostly, so no biggie.I am size 9 in most shoes. These were true to size for me. Shipped in timely manner. These should definitely not cost as much as they do, due to the poor design quality with back strap.

17 May 2026
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Reply from FitFlop

We appreciate you sharing your detailed feedback regarding the design of our platform sandals, especially your concerns about the back strap. We understand how important a secure fit is for comfort and stability. Your insights on the velcro design and its impact on your experience are valuable. We are also noting your comments on the potential for dye transfer and the overall pricing. We will certainly consider your suggestions as we continuously work to improve our products. Kind Regards FitFlop.

Rated 5 out of 5 stars

Great company to buy from

Great company to buy from. Updates on order delivery very prompt.

13 May 2026
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Reply from FitFlop

We appreciate your positive feedback. We are so glad you found us a great company and our updates prompt. Kind Regards FitFlop

Rated 5 out of 5 stars
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Reply from FitFlop

We're so happy you found the quality and fit to be good! Thank you for sharing your positive experience. Kind Regards FitFlop.

Rated 3 out of 5 stars

I love the style but the heel cup is HARD

I love the style and the leather is soft but the heel cup is HARD. I have worn them 4 times, the first time I bled, the other times I preemptively wore band aids and it still bothered me. I truly hope the soften up.

13 May 2026
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Reply from FitFlop

We appreciate you sharing your experience with the heel cup. We are concerned to hear about the discomfort you've faced and are looking into this feedback. Kind Regards FitFlop.

Rated 2 out of 5 stars

No update on an exchange

No update on an exchange. VERY slow.

20 May 2026
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Reply from FitFlop

We appreciate your feedback. We are addressing the exchange process to improve its speed. Please contact our team and they will look into the status of your exchange order for you. Kind Regards FitFlop.

Rated 5 out of 5 stars

Fit Flop website is easy to navigate

Fit Flop website is easy to navigate. Products are plentiful and quality is great. Delivery time is always good.

10 May 2026
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Reply from FitFlop

We're so happy you found our website easy to navigate and our products plentiful and of great quality. We're also glad delivery is always good. Kind Regards FitFlop.

Rated 5 out of 5 stars

I read the reviews about these sandals…

I read the reviews about these sandals before purchasing and I was not disappointed. Although I haven’t worn them yet, my first impression is very positive. The strap colour is subtle with just the right touch of glitter, giving them a stylish look without being too flashy. They feel incredibly comfortable, and I’m really looking forward to wearing them.

12 May 2026
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Reply from FitFlop

We're so glad to hear your first impression of our sandals is very positive! It's wonderful that you appreciate the subtle glitter and comfortable feel. We hope you enjoy wearing them! Kind Regards FitFlop.

Rated 5 out of 5 stars

Good

Good quality and comfortable

13 May 2026
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Reply from FitFlop

We appreciate your positive feedback; we are so delighted you find our product of good quality and comfortable! Kind Regards FitFlop.

Rated 5 out of 5 stars

Fabulous Gracie sandal

I purchased the FitFlop Gracie sandals. They are amazing, pretty and sparkly and so amazingly comfortable and cushioned underfoot. So many compliments for such comfortable footwear. Highly recommend.

13 May 2026
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Reply from FitFlop

We're so happy to hear you find your Gracie sandals amazing, pretty, and sparkly, with amazing comfort! It's wonderful that you're receiving compliments. We appreciate your high recommendation! Kind Regards FitFlop.

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