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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable and confident. Many people found the booking process to be easy, straightforward, and user-friendly, appreciating the convenience and flexibility it offered. The customer service is consistently highlighted as exceptional, with reviewers noting quick responses, efficient problem-solving, and a polite, understanding approach. However, some people were dissatisfied with the refund process, mentioning difficulties in obtaining refunds for various reasons, including cancelled lessons or changes in circumstances. A few other people also felt that the booking process could be problematic, citing issues like double bookings or instructors not showing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being experienced,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking system easy,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the quick, efficient, and... See more

Refund

People report ambiguous experiences with refund. While some customers praise the quick and easy refund... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy t... See more

Company replied

Rated 4 out of 5 stars

Pretty good. Had to request a refund for my account credit, as my chosen driving instructor retired after only a couple of lessons. They tried to get me to book with an alternative instructor first in... See more

Company replied

Rated 5 out of 5 stars

Booked a driving lesson with Ezlicence Unfortunately it was double booked was unable to get same day > date at short notice didn't re book went to the help chat saying i wanted a full r... See more

Company replied

Rated 5 out of 5 stars

I completed my last drive today, picking up my Provisional 1 license on Monday. If you're going to choose EZ license please choose Atif, I chose him for my first lesson and continued until my last.... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.


Contact info

4.2

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Iven is very knowledgeable

Iven is very knowledgeable, kind, and humble. His talents indeed enhance my confidence to drive safely. His suggestions are very informative and unbiased. I appreciate his great support.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing instructor

Alexandra was a great Instructor. Very calm, friendly and encouraging. My daughter felt at ease straight away and this made her lesson productive as she learnt a lot.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Rocco is an exceptional driving…

Rocco is an exceptional driving instructor. He demonstrates patience, calm, methodical rudiments, and a practical approach when he is instructing. Perfect for new learners, those needing to brush up on certain skills (that's me), and seasoned drivers. Thank you, Rocco.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Harry on the Gold Coast was an amazing…

Harry on the Gold Coast was an amazing instructor and gave me the confidence I needed before going into my test. I passed first go! I would highly recommend Harry to anyone looking to learn how to drive!

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Driving lesson with Nancy

Nancy was very clear and efficient teaching parallel parking and three point turns, she also gave great feedback on how to improve. She was very friendly and eased my nerves, highly recommend :)

8 February 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Carl enough

I cannot recommend Carl enough! From the very first lesson, he made me feel comfortable, confident, and in control behind the wheel. His patience, clear explanations, and calm demeanour made learning to drive an enjoyable experience rather than a stressful one.

17 January 2025
Unprompted review

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