While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable and confident. Many people found the booking process to be easy, straightforward, and user-friendly, appreciating the convenience and flexibility it offered. The customer service is consistently highlighted as exceptional, with reviewers noting quick responses, efficient problem-solving, and a polite, understanding approach. However, some people were dissatisfied with the refund process, mentioning difficulties in obtaining refunds for various reasons, including cancelled lessons or changes in circumstances. A few other people also felt that the booking process could be problematic, citing issues like double bookings or instructors not showing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being experienced,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking system easy,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the quick, efficient, and... See more

Refund

People report ambiguous experiences with refund. While some customers praise the quick and easy refund... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy t... See more

Company replied

Rated 4 out of 5 stars

Pretty good. Had to request a refund for my account credit, as my chosen driving instructor retired after only a couple of lessons. They tried to get me to book with an alternative instructor first in... See more

Company replied

Rated 5 out of 5 stars

Booked a driving lesson with Ezlicence Unfortunately it was double booked was unable to get same day > date at short notice didn't re book went to the help chat saying i wanted a full r... See more

Company replied

Rated 5 out of 5 stars

I completed my last drive today, picking up my Provisional 1 license on Monday. If you're going to choose EZ license please choose Atif, I chose him for my first lesson and continued until my last.... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.


Contact info

4.2

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved my lessons with Yalini

I loved my lessons with Yalini, she was always incredibly patient. She was an excellent communicator and teacher who helped me overcome my fears around driving. I am so grateful for her easy tips regarding parking and what the Service NSW testers are looking for. I learned so much and felt very well supported! Thank you for everything Yalini!

2 February 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of learning from…

I had the pleasure of learning from Reena, and I couldn’t be more grateful for her calm and professional approach. She makes learning to drive feel easy and stress-free. She’s patient, explains all the rules clearly, and ensures you fully understand each step before moving on. Her teaching style is both thorough and encouraging, which helped build my confidence on the road for the person who just started driving and had zero experience. I highly recommend her to anyone looking for a fantastic driving instructor!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Mastering my driving with Cliff

Failed my first driving test at Silverwater, hadn’t taken any lessons beforehand. Before my second test, I booked 2 lessons with Cliff, where he corrected my positioning and head-check errors. After conducting a mock test the day before my second sitting, I gained full confidence using Cliff’s techniques. After my test at Lidcombe, I passed with a score of 108. Without Cliff, this would not have been the case. Thank you for your positivity and wisdom Cliff!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Paul is an excellent instructor!!

Paul was an excellent driving instructor! He was really patient and explained all the important considerations and details for the test in a clear and easy to understand way. Coming from a country where I drive on the right side of the road, I thought adapting to driving on the left would be a challenge, but Paul made the transition super smooth. His calm approach and clear instructions gave me the confidence I needed, and I felt well prepared for the test, which I passed!!! Highly recommend him to anyone looking for a great driving instructor!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Road to success

Pete is an awesome instructor, he taught me for a few months and prepared me for my driving test. I PASS on first try. I have to give Pete the credit of teaching me the manoeuvres, consistently reminding me the headchecks etc. And I DO RECOMMEND Pete to all of the new learners on the road. Find him, and you are on the road of success.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Cecil was great!

Cecil was very patient, clear, and full of great tips for my test. I had my lesson before my test, and he really helped my confidence — I even passed my test first go! Thanks Cecil.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Vani

I experienced Vani's class as a very supportive and calm environment. The lesson was tailored to my individual needs, building my confidence and enhancing my driving skills. Vani's patience, expertise, and dedication have made my learning journey both effective and encouraging, leaving me optimistic about my progress and future success on the road.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Andy is very nice and professional

Andy is very nice and professional, he pick up on time and taught me lots of tips for the test, and he is also very friendly and humorous, really recommend Andy to be your driving instructor!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Kim is a patient and kind instructor

Kim is a patient and kind instructor! She handled my nerves so well and explained every aspect of the lessons and the test to me. I felt completely able and confident going into my test because of her! She is a wonderful person and teacher!

6 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look