EzLicence Reviews 367

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosts confidence. People frequently highlight the clear instructions and effective methods provided, making the learning process enjoyable and easy to understand. The overall service is often described as excellent, with many appreciating the personalized and encouraging environment created by the instructors. However, some customers encountered issues with the booking process, reporting instances where instructors did not show up for scheduled lessons or cancelled at the last minute without proper communication. A few people also mentioned problems with transparency regarding additional charges or instructors being rude when these were declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise instructors for their patience,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the kindness,... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise instructors for their... See more

Booking process

People report ambiguous experiences with the booking process. Many customers express frustration with... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Learning how to drive

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell, the Concrete Skatepark, and Bowl, and she patiently taught me how to park. I was a complete beginner, but she made the whole experience super relaxed and I felt like I was learning loads!"

8 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Love this, Ayuub! 🙌 Huge props to Fareshta for creating such a relaxed and supportive learning environment. You’re smashing it already - keep building on those wins and you’ll be test-ready in no time!

Rated 5 out of 5 stars

Great instructor


Great instructor! Very patient, friendly, and enthusiastic. I learned a lot and felt confident driving.

8 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the kind words, Duong! So great to hear your instructor helped you feel confident behind the wheel 🚗💪 Wishing you all the best as you keep progressing toward your licence!

Rated 1 out of 5 stars

Very disappointing experience – feels like a scam

I was really excited (and a bit nervous) to start my driving journey, but my experience with EZ Licence has been extremely disappointing.
When I booked my first lesson, the instructor never showed up. I waited for over an hour, even tried calling multiple times, but no one answered. The next day, I contacted customer service , who apologised and promised to compensate me with an extra hour of lessons. She also said she would personally speak to the instructor and make sure the next booking went smoothly.

Unfortunately, the second instructor also didn’t show up. When I finally reached him, he said he no longer even works with EZ Licence. That really made me question whether the company has any idea who they are hiring or managing.
When I called customer service again, they couldn’t provide a proper explanation. I asked for a refund, and they told me it would take 10–15 days to process. At this point, I had wasted nearly a month waiting around, with my money stuck and no lessons completed.
This whole experience has completely destroyed my trust in EZ Licence. It feels very poorly managed, and honestly, a bit like a scam. I would not recommend them to anyone — it’s better to find a local instructor directly instead of using this platform.

6 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Syed,

We’re truly sorry to hear about your experience — this is absolutely not the standard we aim to deliver. We understand how frustrating and disappointing this must have been, especially when you were looking forward to starting your driving journey.

While this situation is very uncommon, we completely acknowledge that it should never have happened. Our team takes these matters seriously and we’re reviewing what went wrong to make sure it doesn’t happen again.

Regarding your refund, we want to reassure you that refunds are processed immediately on our end. The 10–15 day timeframe is just a guideline, as the exact timing can depend on your bank — most customers receive their refund within 2–3 days.

Once again, we’re so sorry for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us improve the experience for all learners.

Kind regards,
The EzLicence Team

Rated 5 out of 5 stars

Great instructor

Very patient, and gives straightforward instructions. I feel like I am making good progress with every lesson.

1 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for your kind words, Shuaib! It's fantastic to hear you're feeling confident and making steady progress with each lesson. A patient and clear instructor really sets the tone for success. You're doing great!

Rated 5 out of 5 stars

Honestly the best driving instructor…

Honestly the best driving instructor was feeling nervous after moving to a new part of London and hadn’t driven in over a month but instantly felt at ease super encouraging throughout the lesson with great feedback and super useful tips would 100% recommend

24 September 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the lovely feedback, Jay! Moving to a new area can be daunting, but it’s great to hear your instructor helped you feel at ease right away. Feeling supported and getting helpful tips makes all the difference. Keep up the awesome progress! 🚗💪

Rated 5 out of 5 stars

Kiavash



Kiavash, is patient, knowledgeable, and made learning to drive a breeze. Highly recommend!

31 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

So glad to hear Kiavash made learning to drive so smooth and stress-free! With his patience and knowledge, it's no wonder you’re feeling confident behind the wheel 🚗👏

Rated 5 out of 5 stars

Afreen

Afreen is an amazing driving instructor — patient, calm, and always encouraging. She explains everything clearly and makes learning to drive feel easy and enjoyable. Highly recommend!

31 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Love this feedback, Jake! Afreen is such a supportive and steady presence behind the wheel — it’s great to hear she helped make learning feel so smooth and enjoyable 🚗💨

Rated 5 out of 5 stars

Nasser is very patient and informative

Nasser is very patient and informative. Interesting class.

30 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the great feedback, Francis! Nasser does an awesome job creating a calm, informative space for learning. So glad to hear you enjoyed the class and found it interesting! 🚗✅

Rated 5 out of 5 stars

Very easy to navigate and any questions…

Very easy to navigate and any questions needed are answered

30 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the kind words, David! We're glad you found the platform easy to navigate and that your questions were answered. Here’s to a smooth and confident journey to your licence 🚗

Rated 5 out of 5 stars

Booking

Easy to find instructors in area

26 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Appreciate your feedback, Jacob! Glad to hear the booking process made it easy to find an instructor in your area 👍

Rated 5 out of 5 stars

Driving a manual car

Aqiq really demystified driving manual cars. He explained every process and gave useful tips. This man can teach.

22 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the shoutout, Doreen! Aqiq is a brilliant manual instructor and it's great to hear how he broke things down and made it all click. You're well on your way!

Rated 5 out of 5 stars

Joanna is an AMAZING instructor

Joanna is an AMAZING instructor! She made me feel so comfortable & gave me a lot of confidence on the road! The nerves went away as soon as I started my lesson with her! Love her passion for teaching & getting the best out of her students! Can't wait for my next lesson! :)

20 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Love this, Siobhan! Joanna is an incredible instructor and it’s awesome to hear how much more confident she helped you feel. Bring on the next lesson! 💪😊

Rated 5 out of 5 stars

Pool of verified driving instructors and Payment Options

I was stuck finding a qualified driving instructor in my area until a friend recommended EzLicense. I liked the variety of driving instructors EzLicense provided and the payment flexibility options. They are very good in customer support in different cases, instant responses, reaching out by calls for clarity if needed, and all policies are set out clear to grant rights of learners and drivers.
I am happy I chose them as my instructor was AMAZING and very happy I passed my practical test from the first time :) Highly recommended.

1 May 2025
Unprompted review
EzLicence logo

Reply from EzLicence

We're so glad you found the right match through EzLicence, Arzaq! The flexibility, support, and variety of instructors really make a difference - and huge congrats on passing your test first go! 🥳

Rated 5 out of 5 stars

James is brilliant !

James is an amazing instructor with very good teaching methods. Helped me with basics to little knacks to pass first time. Would definitely recommend! ⭐️

24 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the great review! James is such a fantastic instructor - we’re so glad he helped you feel confident behind the wheel and pass first time 🚗👏 Well done!

Rated 5 out of 5 stars

Brian is Great! :)

I have been enjoying my lessons with Brian. He's nice and he doesn't make me feel judged or stressed out. You should book in with him!

22 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing, Allison! We're so glad you're enjoying your lessons with Brian. Creating a relaxed, no-pressure environment makes a huge difference — and it’s awesome that you’re feeling comfortable and confident. You’ve got this 🙌

Rated 5 out of 5 stars

I had such a great experience learning…

I had such a great experience learning with Martin! He was incredibly friendly, patient, and supportive throughout all lesson. His teaching style made everything easy to understand, and he was always happy to explain things in detail. You can tell he’s very knowledgeable and genuinely wants his students to succeed.

20 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

So glad to hear you had such a great learning experience with Martin, Desh! His supportive and friendly teaching style really helps learners build confidence behind the wheel. Sounds like you’re on the right track — keep it up! 😊

Rated 5 out of 5 stars

Wonderful instructor

Wonderful instructor , loved how well they broke down ideas and immediately applied them to the lesson. Really like the hands on feel to lessons where they let you make mistakes and walk you through them while also making you feel ensured and encouraged around your progression. I look forward to my future sessions with them

14 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the lovely feedback, Emmanuel! It's great to hear how supported and encouraged you felt during your lessons. That hands-on approach and space to learn from mistakes is such a confidence booster. You’re making solid progress - can’t wait to see where your next sessions take you 🚗💪

Rated 5 out of 5 stars

Gokhan is very patient with me and…

Gokhan is very patient with me and makes sure he supports me with every manoeuvre until it sticks. He explains very well and ensures that i understand. He is quick to react and give directions which allows me to plan ahead and react accordingly.I am happy and pleased with my choice so far.

21 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Stacy, it’s fantastic to hear how well things are going with Gokhan! His patience and clear guidance are helping you lock in those manoeuvres with confidence. Keep it up — you're making real progress every step of the way 😊

Rated 5 out of 5 stars

Registration and System is easy to use

Registration and System is easy to use
Booked a lesson with no issues with an instructor that suited my schedule.

16 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the feedback, Jay! We're so glad you found the booking process smooth and easy. Choosing an instructor that fits your schedule makes all the difference — you're off to a great start! ✅

Rated 5 out of 5 stars

I am a Approved Driving Instructor with…

I am a Approved Driving Instructor with EzLicence. EzLicence have a great team working behind the scenes to offer amazing driving instructor and pupil experience. Very prompt dealing with enquiries.

16 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the shout-out, Lashman! We’re proud to support instructors like you with a reliable, efficient platform and a great learner experience. Appreciate all you do to help learners succeed on the road 👏

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look