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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the fantastic choice of styles and colors, and appreciating the excellent quality and warmth of the coats. Many people also praise the fast and efficient delivery service, noting that orders often arrive quicker than expected. The customer service is frequently described as excellent, with staff being helpful and responsive to queries. However, some customers experienced issues with their orders, including delayed or undelivered parcels. A few other people also felt that the sizing of some products was inaccurate, leading to disappointment. There were also occasional mentions of product defects, such as broken zippers or faulty stitching, and some dissatisfaction with customer service regarding order changes or unhelpful responses.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the coats for... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Clients share positive opinions on quality, praising the robust design, improved features, and durability of... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the ease of ordering and fast... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the amazing and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a... See more

Rated 5 out of 5 stars

Fantastic customer service ⭐⭐⭐⭐⭐ I had been trying to decide which main brand Equestrian riding coat to buy . Unfortunately I took a little too long and by the time I had decided on the Equ... See more

Rated 5 out of 5 stars

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... See more

Company replied

Rated 5 out of 5 stars

We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other... See more


Company details

  1. Equestrian Store

Written by the company

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Contact info

4.1

Great

TrustScore 4 out of 5

427 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Value

Quick delivery & brilliant value for money.. coats that actually are 100% waterproof

25 October 2023
Rated 5 out of 5 stars

Got my own after borrowing my friends!

I borrowed my friends equidry after my coat became soaked! I stayed warm and dry for the rest of the day so ordered my own as soon as I got home. Ordered Sunday afternoon, it arrived Tuesday morning! I ordered the pro ride lite as the all rounder is too thick for me in spring/autumn, and i will be riding in it, so the lite version is perfect. Nice fleece lining but not too warm. I did my research on long coats and whilst equidry are not the cheapest they are the most waterproof which is worth spending the extra on!

3 October 2023
Unprompted review
Rated 4 out of 5 stars

Overall equidry were absolutely…

Overall equidry were absolutely fantastic! I had to return my first order as it was miles too big and the communication was fab through the process….. the only reason I have knocked off a star is because there is no free returns so I had to fork out £11.50 to send it back recorded. I can’t quite comment on how good the product is yet as it’s been a heat wave since it has arrived. But it looks and feels fab when tried on.

24 August 2023

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