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eFans Direct Reviews 340

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TrustScore 5 out of 5

4.8

Ventilating Equipment Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often highlighting its effectiveness and excellent value. The delivery service is frequently described as prompt and efficient, with many appreciating receiving their orders on time and well-packaged. The overall service and the helpfulness of the staff, particularly in customer service interactions, are also highly commended. Reviewers are particularly impressed with the responsiveness and support from the customer service team, noting their understanding and willingness to go the extra mile, even in cases of damaged goods or incorrect orders. The ease of ordering and the helpful advice provided by knowledgeable staff further contribute to a positive customer experience.

What people talk about most

Product

Clients share positive opinions on product. Many customers are happy with their purchases, finding the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the helpfulness and expertise of... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more

Rated 5 out of 5 stars

Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more

Company replied

Rated 5 out of 5 stars

I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more

Company replied

Rated 5 out of 5 stars

Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more

Company replied

Company details

  1. Ventilating Equipment Manufacturer
  2. Equipment Supplier

Written by the company

We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.

Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Extremely competitive prices with reasonable delivery charges. Shipment progress fully tracked and updated. Products extremely well packaged and environmentally friendly packaging.

19 October 2023

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