Great customer service. The team reached out quickly when a discrepancy was noticed with my order information and was able to resolve it easily. Delivery was prompt and at a good price. I will buy aga... See more
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William in his absolute element visiting @eclipse_gaming_ltd The guys working here were so lovely and helpful. Will got £300 for 1 card and nearly cried with happiness 🤩 He really struggl... See more
Incredible customer service, my order was cancelled due to an issue with their supplier delivery which was completely out of their control. They called me out of hours to explain and were really kind... See more
Received the wrong order by mistake due to human error. Contacted customer services via the website and they called me back within the hour to apologise and rectify the mistake. The missing items we... See more
4.9
Excellent
383 reviews
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The costs turned out a lot more…
The costs turned out a lot more expensive than what I thoughts. 15.00 for shipping was too expensive as it went by Royal Mail and not courier. We also had to pay customs duty which was another 20.00 euro
I know that brexit had to do with the duty But it makes buying from a uk site expensive
28 November 2022
Reply from Eclipse Cards
Hi Tricia,
Thank you for taking the time to leave a review and we are sorry that the experience with the postage was not as you expected and to your satisfaction. We understand that high postage prices followed by customs charges are never fun for customers.
Currently, the only international postage method we offer is with Royal Mail International and the price that was calculated for you was based on the weight of the item. Unfortunately, the price with Royal Mail is always rising, and as you mentioned Brexit clearly didn’t help the situation. The postage price and the shipping method via Royal Mail International should have been made clear to you on the Shipping section page at checkout as you should go through a selection screen. We do also have more information on our shipping process on our delivery page (https://eclipsecards.com/pages/delivery). In this section, we also point out that custom charges may apply and the responsibility for the payment of these charges lies with the customer. We have taken your feedback and have now added our shipping policy directly on our checkout page in the footer so it is clearer for customers in the future. This should also make it clearer for customers that customs will apply so that they are aware that they may face additional costs.
Unfortunately, we do not currently offer any other courier service at the moment as most of our sales are UK based. This is why the only choice presented to you at checkout would have been Royal Mail International. The only exception is if the weight of the item exceeds 2kg, in which case we have to find an alternative manually which is usually more pricey. We understand that high shipping prices are never great for customers like yourself. With the prices of Royal Mail rising we will use your feedback as a learning opportunity. We will try and find alternative suppliers that can offer fairer prices. This will hopefully allow different speeds and prices to meet the needs of potential international customers in the future!
Once again we are sorry that the postage service was not up to your satisfaction and we will take this as a chance to learn and make what we offer customers better. If you personally want any further help please reach out to us at support@eclipsecards.com and we will be happy to assist.
Kindest Regards,
Minesh Shah
Eclipse Cards
The level of customer service 10/10
The level of customer service is like none I have ever experienced, the staff have gone above and beyond to see to my needs and I will definitely shop here agaim
21 November 2022
Unprompted review
Really happy with product well packaged…
Really happy with product well packaged and quick
16 November 2022
On time and well packaged!
First time purchasing after seeing a few reviews on Twitter and they delivered! Got my Pokemon Silver Tempest pre-order on the day of release and it came well packaged too! Will purchase from again.
11 November 2022
Pokemon Silver Tempest Booster Box + ETB
Made a Pre-Order for the latest Pokemon Cards, very easy to order, items as described, fast delivery, would recommend!
11 November 2022
Silver Tempest Release Day
I was looking for a place to pre order the latest Pokemon set and it turned out that Eclipse Cards had the cheapest prices for pre ordering the set compared to anyone. Customer service was amazing and very responsive, I spoke about wanting a product for my sealed collection and was reassured that they will protect the box thoroughly for postage. It also arrived today on release day, so thank you for such an unforgettable experience but in a good way. Will be looking forward to ordering again from you in the foreseeable future. Purchase with confidence 10/10
11 November 2022
Unprompted review
Nice product sent in good time.
1 November 2022
Fast and reliable at great price.
13 October 2022
Great service and super fast delivery.
Great service and super fast delivery.
I will use again!
8 October 2022
Quick and effective service
Quick and effective service, delivered swiftly and without fault
11 October 2022
Awesome 👌
I and the kids love eclipse cards for a wide selection of our favourite tcg card games, reasonable prices and great offers/sales, top notch services and communication, but most of all reassurance that the products are looked after from start to finish. 👏👍 thank you
8 October 2022
Eclipse are great 👏🏼👏🏼👏🏼
Just a great website to use from start to finish, I managed to get what I wanted very easily, I'll be shopping here again for sure. 10\10
2 September 2022
Smooth and fast purchase and delivery…
Smooth and fast purchase and delivery experience, will definitely use this store again!
28 September 2022
Pre ordered box of dragon ball dawn of…
Pre ordered box of dragon ball dawn of the z legends, received on date stated, packaged securely... would recommend site to anyone.
14 September 2022
Great item 100% fast delivery would recommend
100% item description great product fast delivery would recommend.
21 September 2022
Unprompted review
Cool store
Thanks for getting the products to me in great condition, as a collector this is what matter's the most.
12 September 2022
Excellent online card store
fantasic sales on booster boxes, came ontime, no damage, perfectly fine- 10/10 onine shop
13 September 2022
Excellent experience ordering with Eclipse Cards
I ordered two Lost Origin booster boxes from Eclipse Cards, they were packaged really well and arrived extremely quickly.
I can’t recommend them enough and will happily buy from Eclipse again!
9 September 2022
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