Douglas & Gordon Reviews 316

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, responsiveness, and professional approach, often noting how agents go above and beyond expectations. The service is consistently described as smooth, efficient, and stress-free, with many appreciating the quick response times and clear communication throughout the process. However, some people were dissatisfied with the communication, mentioning unreturned messages and slow responses to inquiries. A few other people also felt that the service was poor, citing issues like discovering cockroaches upon moving into a rented flat and agents being unhelpful or incompetent.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Many customers felt looked after, valued, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the promptness... See more

Location

Reviewers highlight positive aspects of location. Many customers found flats exactly as they had been looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rob Stanley made our selling experience smooth and quick, well beyond what we might have hoped for. He was realistic, responsive, attended unfussily and promptly to many details above and beyond the c... See more

Company replied

Rated 5 out of 5 stars

Hannah Field was great to deal with and very responsive when we were dealing with a tricky transaction. Hannah worked hard with me to reach a successful conclusion and get the matter over the line fo... See more

Company replied

Rated 5 out of 5 stars

A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more

Company replied

Rated 5 out of 5 stars

We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Andy Matin at D&G is possibly the best…

Andy Matin at D&G is possibly the best agent in London. With so many London sales falling through during the sales process, Andy will work tirelessly to get your sale over the line. He is the most competent, knowledgeable and proactive agent I have dealt with. Highly recommend!

26 March 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you for your fantastic review! We're absolutely delighted to hear that Andy provided such exceptional service and helped navigate the sales process smoothly. His dedication, expertise, and proactive approach truly make a difference, and we’re so pleased he was able to support you every step of the way. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience. D&G

Rated 5 out of 5 stars

I would recommend Hannah to anybody…

I would recommend Hannah to anybody wanting to sell a property. Her positivety and energy is impressive and she continually updated me on the sales progression. I felt she really did go the extra mile. Thank you Hannah!

20 March 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you for your wonderful review! We're so pleased to hear that Hannah's positivity, energy, and dedication made your selling experience smooth and stress-free. She truly takes pride in going the extra mile for her clients, and your kind words mean a lot. We’ll be sure to pass on your thanks to her! D&G

Rated 5 out of 5 stars

From my point of view as a conveyancer…

From my point of view as a conveyancer working with Hannah Field, she was extremely helpful. She went above and beyond in assisting getting the transaction in question to exchange and completion.

25 March 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you for your kind words! We’re delighted to hear that Hannah’s dedication and proactive approach made a positive impact on the transaction. She takes great pride in going above and beyond to ensure a smooth process for all parties involved. We truly appreciate your feedback and look forward to working together again in the future! D&G

Rated 5 out of 5 stars

Hannah Field

Recently dealt with Hannah on a purchase. Hannah was extremely proactive and went the extra mile whilst being a pleasure to deal with. Highly recommended

25 March 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you for your fantastic review! We’re so pleased to hear that Hannah’s proactive approach and dedication made your purchase a smooth and enjoyable experience. She always goes the extra mile for her clients, and we’re delighted that you had such a positive experience working with her. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Highly recommend Colin Heaton-White

Highly recommend Colin Heaton-White, he went above and beyond with my mum to help her sell her house on the grid in Southfields

15 March 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you for your kind words! We’re delighted to hear that Colin went above and beyond to assist your mum with her sale in Southfields. His dedication and commitment to his clients are truly outstanding, and we’re so pleased he could make the process as smooth as possible. Your recommendation means a lot to us! D&G

Rated 5 out of 5 stars

Very professional agent!

This is the 5th time I am renting, and this was by far the easiest and best experience. Iria was very professional, engaging, addressed all questions immediately, and got everything done super fast! Really appreciated it, and I recommend D&G!

20 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Marshall,
Thank you for your fantastic review! We’re thrilled to hear that Iria made your renting experience the easiest and best one yet. Her professionalism, efficiency, and dedication to clients truly set her apart, and we’re so pleased she could assist you smoothly. We really appreciate your recommendation and look forward to helping you again in the future! D&G

Rated 5 out of 5 stars

Best Agent

Selling our flat through Douglas and Gordon was made effortless by the agent Ed Godden. Ed’s enthusiasm and skills meant that it felt as if all the work was taken off our hands. From start to day of completion his responses were professional, immediate and facilitated a speedy and seamless sale. Many thanks to Ed and the team behind him at Douglas and Gordon.

18 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Sarah-Jane, Thank you for your wonderful review! We’re delighted to hear that Ed made the process of selling your flat feel effortless. His enthusiasm, expertise, and dedication to his clients truly make a difference, and we’re so pleased he was able to ensure a smooth and speedy sale for you. We’ll be sure to pass on your kind words to Ed and the team. D&G

Rated 5 out of 5 stars

I would highly recommend Douglas and…

I would highly recommend Douglas and Gordon! They are amazing and really helpful! They sold my flat so quickly and Ed was amazing through the whole process! Would highly recommend!

19 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Leila, Thank you so much for taking the time to leave us a review. We really appreciate it. We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Iria - the epitome of a great estate agent!

Iria was super helpful, very communicative and on the ball with helping us in our search. If she couldn’t do a time / we couldn’t, we’d always find a solution. It really helped that she was so friendly and relaxed, because a lot of estate agents can be quite pushy and it’s such a stressful time finding somewhere, she made sure every flat was the right one for us and never took it personally if it wasn’t. She was always “onto the next!”

17 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Polly, this is awesome and we are glad Iria was able to help you so well! Thank you for taking the time to leave a review. D&G

Rated 5 out of 5 stars

Excellent service from Simon…

Excellent service from Simon Darvill-Watson & team in the recent sale of our property. Extremely professional and great communication throughout the process. Highly recommended.

28 February 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Bill, We are very appreciative of your review. Simon is a true professional in his field and we are delighted that you had such a positive experience. We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Realistic approach and great communication

We recently sold our house in SW16 through Rob Stanley at D&G. It wasn’t an easy house to market but Rob did an excellent job and got us a result beyond our expectations. We chose to instruct Rob over other agents due to his local knowledge and realistic advice.
His communication was exceptional throughout and he smoothed the whole process for us. We would recommend him highly to anyone.

14 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear JB, thank you for taking the time to leave us a review. We are delighted to hear of your experience and so happy that we surpassed expectations. We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Great experience with D&G

I had the absolute pleasure of dealing with Iria throughout my search! She was friendly and professional. Went above and beyond to make sure I was looked after with during my search. I would recommend to anyone and everyone looking to find their new home.

11 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Anya, So glad we were able to successfully help you in your property search. Iria is a superstar! We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Helpful and communicative

Ciarnan was super helpful throughout the process and always responsive. Thanks for all your help!

13 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Jessica, You're welcome!! That's what we're here for. Ciarnan will be grateful for your review. We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Chris Campbell was excellent

Chris Campbell was excellent - his understanding of the market was first class and he was spot on with all his advice.

3 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Hugh,
Thank you for taking the time to write a review. So glad to hear about your experience. Chris is a seasoned professional and we hope to be able to help you again in the future! D&G

Rated 5 out of 5 stars

Helpful and Friendly staff

We worked with Ciarnan who was extremely helpful and friendly. He responded quickly to all of our emails and was always able to answer our questions. Would highly recommend to all.

5 March 2025
Unprompted review
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Reply from Douglas & Gordon

Ciarnan is a true superstar and we are so happy he was able to help you in your search. We hope to help you again in the future! D&G

Rated 5 out of 5 stars

Fantastic service!

My partner and I are currently looking for a house. Yesterday I had fantastic service from Iria Matos. She was very kind and friendly from the start. She showed us several apartment options and spent a lot of time in her afternoon looking for the option that best fit our needs. For now we are still looking but we are very happy to find people like Iria who do her job so well. We hope to find our new home very soon!

4 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Sheila, Thank you for taking the time to write this review. I'm sure Iria will find you the perfect home! D&G

Rated 5 out of 5 stars

Fantastic experience with Chris at D&G

We have just completed on a property with D&G - Chris could not have been more helpful or professional throughout the process! As first time buyers we had lots of questions but Chris was so knowledgeable and proactive that he always had the answers and was consistently able to put our minds at ease. Can’t imagine a better or smoother experience. Thanks Chris! Highly recommend

1 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Helen, Chris is a true professional and we are delighted to hear you have found your first home. How exciting! Thank you for taking the time to write this review. D&G

Rated 5 out of 5 stars

Highly Recommend

Fantastic Service from Chris Campbell. He went over and above to support us throughout the process. We were first time buyers and also welcomed a baby while in the process of exchanging and Chris was very accommodating. He reassured us at various steps, communicated well and was very proactive to find resolutions to any issues that emerged. Highly recommend.

3 March 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Duncan, Congratulations on your new arrival AND your new home! Thank you for taking the time to leave Chris a review. We really appreciate it. D&G

Rated 5 out of 5 stars

Exceptional service from Guy Farquharson

We recently sold our flat near London Fields, Hackney, with the help of Guy Farquharson who is simply amazing at what he does. Calm and dependable, he will find the right buyer and get things over the line with all parties involved happy. Trusting Guy was one of the best decisions we’ve ever made. We very warmly recommend him to anyone considering selling their property, in Hackney or beyond.

7 February 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Katherine, Thank you so much for taking the time to leave a review. D&G always like to hear about your experience. We look forward to helping you again in the future! D&G

Rated 5 out of 5 stars

Board Member of the Block

I have been on the Board of Directors of my building for a few years. The new board, of which I am a part, inherited a difficult situation that had been caused by the previous board. To resolve a serious tenant issue we needed to establish a much improved relationship with D&G. We were able to accomplish this with our building manager Sergio Bonilla (who has moved to a different firm) and most especially with the present building manager Joanne Carey. We are finally having results with resolving serious tenant issues. Joanne has been a gift to us after going nowhere for so long. The director Calum Watson was also personally involved before Joanne came on board when she was recently hired. We are also very grateful to him.
Joanne has been totally committed to helping us on a regular basis as well as in emergency situations. As a board, we are backed by a very knowledgeable and supportive individual and it has made all the difference

13 February 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Barbara, please note that this is the Trustpilot page for Douglas & Gordon the estate agency whereas your review is for Douglas & Gordon Block Management, which is an entirely separate company to us.

I appreciate the names are very similar and therefore it is confusing but please move your review to D&GBM's page so that they are able to benefit from your review.

Best wishes, D&G

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