My experience with EBOOKS has been very positive overall. The platform is easy to use, the selection of books is excellent, and it helped me find titles that match my interests in economics and public... See more
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The site is simple to use. Its so easy to locate a book or discover a new one. Delivery is instant after payment which is efficient , safe and straight forward. Your book is loaded to your ebook reade... See more
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After sales service is great. Friendly, proficient staff are terrific. The revised purchasing process is much better. We never buy from other sites...no need when the one that you're using is so g... See more
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... See more
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Company details
About eBooks.com
Written by the company
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Contact info
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4.5
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect!
Great selection, good prices, easy shopping, and my new go-to site for purchasing e-books.
21 March 2025
Unprompted review
Reply from eBooks.com
It's great to hear from you, Vibeke, and I'm so glad you're enjoying eBooks.com. Happy reading!
James
www.ebooks.com
It's easy to find DRM-free books
It's easy to find DRM-free books - one checkmark! :)
19 March 2025
Unprompted review
Reply from eBooks.com
Hi AileTheAlien,
Thanks so much for your review. Glad to oblige!
Anna
www.ebooks.com
Returning customer
I’m a returning customer retracing my steps. A matter of practicing.
18 March 2025
Unprompted review
Reply from eBooks.com
Thank you for your review, Rob - welcome back!
Best wishes,
James
www.ebooks.com
Ebook Voucher System: Easy to Use
Ebooks is convenient and accessible. The voucher set up allows me to get the study guides and books to the students who need these materials.
16 March 2025
Unprompted review
Reply from eBooks.com
Hello Elizabeth,
Thank you very much for this 5-star review - it means a lot. Do let us know if there's anything we can do to make the process simpler for you.
Best wishes,
James
www.ebooks.com
Everything is easy to use and smooth to…
Everything is easy to use and smooth to open
17 March 2025
Unprompted review
Reply from eBooks.com
Hi Octavia,
Thank you very much for taking the trouble to give eBooks.com a 5-star review.
I hope you continue to enjoy our service.
Best wishes,
James
www.ebooks.com
I've bought a few books from this site…
I've bought a few books from this site and I am completely satisfied. If you want to buy books and own them (not "renting" them) then it's the perfect site.
8 March 2025
Unprompted review
Reply from eBooks.com
Hello Anastasia,
Thank you so much for your kind review. Yes, there's certainly something comforting about downloading the actual file!
Best wishes,
James
www.ebooks.com
Interface needs work
Both the online and downloaded readers have a clunky interface. I immediately regretted my purchase once I tried to read the book. I’ll use it for the book I purchased but will retune to Kindle or the Apple Books app going forward.
2 March 2025
Unprompted review
Reply from eBooks.com
Hello KJ. I apologise for the delay in responding to your review - and also for the disappointing experience you had with eBooks.com. Would you like a full refund? Just contact our help desk (support@ebooks.com) and we'll be glad to refund your purchase price.
Just to let you know that we're working on a major upgrade to the reader applications, which will include many improvements in usability.
Best wishes,
James
www.ebooks.com
Very happy with the quality of sight…
Very happy with the quality of sight and prompt download made available. Loving the books I purchased and will get the rest of the series as I finish each one.
27 February 2025
Unprompted review
Reply from eBooks.com
Thank you so much for your kind review, Elaine! I hope you continue to enjoy eBooks.com.
Best wishes,
James
www.ebooks.com
Reply from eBooks.com
Thank you so much Jaicy!
Best wishes,
James
www.ebooks.com
Everything!
26 February 2025
Unprompted review
Reply from eBooks.com
Thank you!
Kind regards,
Anna
www.ebooks.com
I would love if you could present…discounted offers
I would love if you could present discounted offers on books so that people like myself with limited finances can enjoy more books online.
24 February 2025
Unprompted review
Reply from eBooks.com
Hello and thank you for your message. We will continue to strive for the lowest sustainable prices on our ebooks.
Best wishes,
James
www.ebooks.com
Fast
Fast, but I had to pay in Euro instead of pounds, what should be cheaper.
23 February 2025
Unprompted review
Reply from eBooks.com
Hello Alfred. Thank you for your review.
Best wishes,
Anna
www.ebooks.com
Easy peasy.
14 February 2025
Unprompted review
Reply from eBooks.com
Hi Stuart,
Thank you very much for your 5-star review. I hope we continue to please!
Best wishes,
Anna
www.ebooks.com
Just love this company
Just love this company. The future of book buying.
13 February 2025
Unprompted review
Reply from eBooks.com
Wow Janelle,
Thank you so much for the 5-star review! We're honoured to have you as a customer.
Best wishes,
James
www.ebooks.com
Great selection of DRM free titles
Easy to purchase, could do without the nudges to download their app versus the DRM-free files
8 February 2025
Unprompted review
Reply from eBooks.com
Hi Andrei,
Thank you very much for the 5 stars -- despite the DRM!
Just FYI we are making steady but slow progress in encouraging our publishers to go DRM-free. And there's a "DRM-free" link at the top of our web pages, which enables you to filter DRM'd titles from search results.
I hope this helps.
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Hi Linda,
Thank you so much for taking the trouble to give eBooks.com a 5-star review!
I hope we continue to please.
Best wishes,
Anna
www.ebooks.com
Easy to purchase
Easy to purchase. I got my ebooks in both PDF and e-pub. No digital jail like for Kindle. What's not to like.
10 January 2025
Unprompted review
Reply from eBooks.com
Hi Christophe,
Thank you very much for taking the trouble to give us a 5-star review! I hope we continue to please.
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Hi FB, and thank you very much for this 5-star review!
I hope you continue enjoying eBooks.com!
Best wishes,
James
www.ebooks.com
Don’t waste your time or money
Don’t useebooks, there’s so many other options that cost less and work. I found a book I wanted so I paid for it not realising the reader is part of Adobe. Adobe is always overly complicated and difficult, the ebook reader is the same. The download didn’t work properly and I have now paid for something with every third page missing. No explanation, nothing. I decided it keep reading the book via the web but ebooks can’t load enough information, I constantly have to wait for it to load another page. Refresh the page and the book is gone altogether. Complete waste of money and time.
31 December 2024
Unprompted review
Reply from eBooks.com
Hello Louise,
I'm very sorry you had such a disappointing experience at eBooks.com. Please drop a line to our help desk at support@ebooks.com and we'll be glad to refund your purchase.
We are working on a project to replace Adobe reader, which should go live in a few weeks. And we're working on a solution to the page-load speed in our online reader too.
But in the meantime just contact us and we'll process a full refund.
Best wishes,
James
www.ebooks.com
Downloading my eBooks was seamless
Downloading my eBooks was seamless. I have been looking for an eBook supplier since my regular supplier (Booktopia) stopped selling eBooks. My experience with other suppliers has been negative, largely because I am still using an old Sony eReader! I didn't find the search option particularly helpful, but I did find exactly what I was looking for, so it did not affect my satisfaction.
22 December 2024
Unprompted review
Reply from eBooks.com
Thank you for taking the trouble to submit this 5-star review Stuart! I hope we continue to please.
Best wishes,
Anna
www.ebooks.com
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