CROOKS!!!Extremely bad service, first off, they pressure you into writing the reviews, then overcharged me and did not contact me to correct the situation, and when I brought it up to them they act... See more
Company replied
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CROOKS!!!Extremely bad service, first off, they pressure you into writing the reviews, then overcharged me and did not contact me to correct the situation, and when I brought it up to them they act... See more
Company replied
The price of units is accelerating in cost each year while service is going down. I've noticed standing water outside units. In the past, there was one person managing the facility and it was fantasti... See more
Company replied
The bilingual manager, Michel Bourdeau, is polite, helpful and exceptionally friendly. The warehouse is clean and secure. A first glance, the 5x10 space looked small to me but it's actually not when y... See more
Company replied
First off, they bill 13 times a year instead of once a month x 12.. They continually raise the rent every 6 months. They are not cordial and reasonable. I am paying about 21$/ square foot whic... See more
Company replied
Depuis nos humbles débuts en 1998 jusqu’à aujourd’hui en tant que plus grande entreprise d’entreposage au Canada, notre mission a été de garder les biens de nos communautés en sécurité. C’est ce qui nous guide chaque jour et ce qui nous permet de simplifier et de faciliter la vie de nos clients, un quartier à la fois.
Canadian Road 100, M1R 4Z5, Toronto, Canada
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Courtious, professional staff .the person ihave dealt with at the Candiac locale was always very helpful and answered all my questions .

Reply from Depotium Mini-Entrepôt
Customer service is excellent especially with one particular lady, average size with an accent. She is so polite and ever ready to help in terms of inquiries etc. She is always around attending to customers, moving around lockers and answering phone calls as well. Overall, I have had no issues at all.

Reply from Depotium Mini-Entrepôt
The location was very good, the prices are high and there is no lights inside the unit or garbage bins outside the facility. With the amount per month additional services should be provided.
The staff gets 4 stars for helpful and courteous.
Thank you

Reply from Depotium Mini-Entrepôt

Reply from Depotium Mini-Entrepôt

Reply from Depotium Mini-Entrepôt
Staff is very nice and helpful. Place is clean and spaces and prices reasonable. Fully recommend.

Reply from Depotium Mini-Entrepôt
If you need to store your belongings, this is the place for you. Secure area and very clean environment. The people there, are terrific and very helpful. Rented two lockers for nearly 3 months, while our new home was being built, and have only positive comments. Should I need storage in the future, this would be the place I would return to without any hesitation.

Reply from Depotium Mini-Entrepôt
We had a good experience overall. We would recommend this place for storage needs.

Reply from Depotium Mini-Entrepôt
Not even a client and am being asked about my experience

Reply from Depotium Mini-Entrepôt
Clean place. They are paying for the truck rental when you put stock in storage there that’s great!

Reply from Depotium Mini-Entrepôt
They made the process of getting a unit very easy and they have the equipment on hand when you are unloading your belongings. Very accessible when you need to drop by to pick things up. Would highly recommend.

Reply from Depotium Mini-Entrepôt
The staff is always there to help you out with whatever you need. They sign for my deliveries and put them aside until I get there. This is especially important to me because I use my locker for business and I can always count on them. Once they received my stock they send me an email which is GREATLY APPRECIATED.

Reply from Depotium Mini-Entrepôt
I didn't have a good experience towards the end. They changed all employees I normally saw or spoke to and ever since then it has been unacceptable. So I changed storage as soon as I was able(2mths later).
The new guys kept talking about how they value their customers and making them happy is top, but I was just the opposite... Unhappy!
And now I'm VERY happy elsewhere.

Reply from Depotium Mini-Entrepôt

Reply from Depotium Mini-Entrepôt
Good access to facilities, but rental fees increase every year.

Reply from Depotium Mini-Entrepôt
Both of my lockers were broken into so I lost a lot of my stuff and afterwards had water damage which I still haven’t been settled after 2 years of the event. I must add also that I was paying insurance!!!!!

Reply from Depotium Mini-Entrepôt
Great service and snow always removed quickly

Reply from Depotium Mini-Entrepôt
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