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Company details
About Dental Point
Written by the company
We're committed to satisfy our customers by carrying out systematic activities effectively and efficiently. Also providing them high quality products at appropriate time and competitive price.
We, at Dental Point Pty Ltd, value our R&D division. Our organization structure and communications are line to endorse innovation. Coordinated R&D activities at Dental Point not only help us meet unique partner requirements about hospital equipment but also assists us to introduce new market disrupting healthcare products.
Our Mission
Dental Point PTY LTD is a medical device manufacturer committed to providing the highest level of excellence to our clients, vertical integration and obviously comprehensive value-added services to offer a complete single source solution.We will focus on operational excellence in all of our actions which provides quality and especially satisfaction to our customers. Particularly Our company will consistently respect all fellow employees through open lines of communication. Not only but also sustain all business relationships through accountability, honesty, integrity and good business ethics.
Our Commitment
Customer satisfaction is important to us and we regularly monitor this through a customer telephone survey which is carried out on a monthly basis. Furthermore we regularly review feedback and make the necessary improvements to ensure clearly we are continually improving satisfaction.
Contact info
New Abbadi Murad Pur, 51310, Sialkot, Pakistan
- +92-333-3333806
- info@dentalpoint.com.au
- dentalpoint.com.au
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Hasn’t replied to negative reviews
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I did not receive the requested 10 suture pads and 2 suture…
I did receive the requested 2 suture kits, but did receive the 10 suture pads. The 2 suture kits with four instruments were needed for the May 31st conference. The two suture kits were not in the package. I have spent $70 and not received the exacted order and have no form of recourse it refund.
I emailed and did not receive a reply. Please amend.
Dodgy company... Beware!!!
I ordered Urethral Sounds and paid an additional $20 for express shipping, but I never received the item. The company’s phone number doesn’t work, and the shipping information they provided appears to be doctored—it falsely claims the package was sent and delivered.
They only responded to two out of the six emails I sent, and that was only after I threatened to leave a negative review. Their offer? A $5 refund on a $68 order, claiming they didn’t actually send it via express post. That’s not my problem—it’s what I paid for.
This company seems incredibly dodgy. I honestly don’t know how they have any positive reviews… maybe they’re fake?
For anyone else who’s been caught in a similar situation, I’ve disputed the charge with my bank and was able to get a refund.
The product was good came on time
No communication and only received part…
No communication and only received part of my order and no-one will respond to emails and phone number does not work - dodgy company, extremely poor
I received the wrong product and no one…
I received the wrong product and no one is replying to my requests for another
Took extra 50 dollar for shipment
Took extra 50 dollar for shipment. However, they didn’t even delivered my item yet. The number they provided are invalid… both Australia and Pakistan.
Customer service was wonderful
Customer service was wonderful & very prompt
The only downside was using Payoneer as it actually increased the unit price by $2 - not happy with this
I will not use Payoneer again
Nice punches that really helped me with…
Nice punches that really helped me with experiments. Only the out of stock status should be marked on the website.
Personal Customer Service
Although there was a delay from the warehouse, I was sent an upgraded model, (without the extra charge) to compensate for the longer wait time.
Poor Service
It has been over a month and my item has yet to be dispatched despite a email confirming the order complete. Any attempt of communication surrounding this issue has fallen on deaf ears.
The item I ordered never arrived
The item I ordered never arrived. I paid a total of $72.25. including $52.00 for the item and $20.25 for express post. My order number was 9376 dated 20 June 2022.
I did not follow up immediately, as I thought the post was delayed by Covid-19.
I sent two emails to the company and phoned and spoke to the "manager" who said he would check and ring back, but I heard nothing more.
Over the time I received two emails telling me that the order had been completed. I can show copies of all of these.
Nothing ever arrived, and no post tracking number.
was ever produced.
Based on this experience with Dental Point, I should really give them ZERO stars.

Reply from Dental Point
Great Experiance
had a great experience working with this company, the quality is wonderful, the staff is very professional, got products on time.
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