Curchods Estate Agents Reviews 469

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick responses and efficient actions from initial contact to completion. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with communication, mentioning instances where they had to chase for responses or felt decisions were made without consultation. A few people also reported concerns regarding the accuracy of information shared and that viewing staff lacked knowledge about the properties.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, highlighting the exceptional communication, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's efficiency,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Customers consistently note positive experiences with marketing. Many reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Curchods were not only totally professional but personally interested. Everyone seems to really enjoy their job and gives their all. Their diplomacy was excellent in managing negotiations in a clear a... See more

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info


4.8

Excellent

TrustScore 5 out of 5

469 reviews

5-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mark and his team looked after me so…

Mark and his team looked after me so well throughout the whole process and I am very grateful. I would like to make a special mention though to Thomas, who was such an excellent support and showed nothing but kindness and patience during what was a very stressful time in my life. He helped to explain things clearly and was always at the end of the phone to help with any query no matter how big or small. My whole experience was so positive right up until the big moving day itself and I feel very lucky to have had such a smooth journey along the way. A big heartfelt thank you for all you have done to help me and I absolutely love my new home!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Curchods New Haw were superb from start…

Curchods New Haw were superb from start to finish. The team is friendly and professional and worked hard to achieve the best price and outcome for us. When legal matters stalled they helped to move things forward. They kept us informed all the way and I wouldn’t hesitate to recommend them.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Our sale was not straightforward and…

Our sale was not straightforward and Curchods did their upmost to keep us informed on the progress of our sale.
They always returned phone calls and followed up on any questions we had.
I would not hesitate to use them again or recommend them.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I was trying to release equity from my…

I was trying to release equity from my house. I started the process in late October 2025 with Simon Labrow. We met and went through all the relevant checks. He told me it would take about 2 months I was told second week in January 2026. In February I got in touch with him to be told he was working on my case and would be in touch later that week.
I texted him again the beginning of the second week in March to be told he was extremely busy and would prioritise my case that day, so I said to proceed. By the following week after I had text asking for up dates and had no reply just felt I was being ghosted I informed him I no longer need his services. Still nothing
I find this service to be unprofessional rude and disrespectful
A waste of 5 months of my time
Lynne McElhinney

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I was hugely impressed by the effort…

I was hugely impressed by the effort Amy, Kate, Gemma and the rest of the team at Curchods put into selling my property. They communicated clearly brilliantly with me throughout, and made what could have been difficult and stressful process far easier. I cannot thank them enough

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Amy was excellent

Amy was excellent. We were unable to visit the property ourselves so she liaised with our daughters and gave us a lot of information and feedback and co ntacted the vendor to get answers to any questions we had.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpul and professional team.

Curchods dealt with both my property purchase and the mortgage application, and letting them deal with both parts produced a very successful result.
There were a few hurdles along the way, and we were communicating from 200 miles away, however Caitlin and Sally were most helpful and professional, and we were very pleased with the way the whole process was dealt with.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Curchods…

Excellent service from Curchods Walton-On-Thames. From the first viewings all the way to completion, the team kept in regular contact and made the whole process as smooth as possible. Ben's proactive attitude, professionalism and knowledge ensured that things progressed quickly and made it the most stress-free move I have gone through.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Kept me informed throughout of the progress of my purchase of buying a flat. Always returned calls and answered questions whenever I had any queries.

14 January 2026
Unprompted review

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