charlieandjones.com Reviews 29

TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

29 reviews

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Rated 1 out of 5 stars

It’s a shame

This brand is a total shame.
I ordered for a friend birthday, paid 125€, received the wrong items, they refunded me only 67€ and are now ghosting me
DO NOT ORDER

21 September 2025
Unprompted review
Rated 1 out of 5 stars

The worst company in this field EVER!

The worst company in this field EVER!
DO NOT BUY FROM THEM!
Completely amateur.
We order a personalized collar and leash for our dog with the promise “within 5 working days”. It took 3 weeks!
If you email them, they ignore your request and you will never get a reply.
No tracking number whatsoever.
And they shipped it from the same fu*** ing city.
They just do not know what they do.
No customer service at all.
We had to go on holiday and because of their no sense delay we had to buy another temporare leash while already paid 55 euro for theirs.
Ridicolous.
Do not trust them!

3 February 2025
Unprompted review
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