Certapet Reviews 1,013

CertaPet staff and therapist very helpful and the process was stress free. Thank you!

Certapet was great. They helped me every step of the way. They were responsive, efficient, and kind. They referred me to medical professional to facilitate the procedure of qualifying for my PSD. Two thumbs up. Thank you Certapet.

Just saying, I love these folks!! So helpful, professional and kind. Not to mention how knowledgeable!!!! What a team we have here!!! Thank you!!!!!!
Phyllis Kerran & Sasha
🙏🏻🤗🐕🐾❤💙💚💜💛🧡

Do NOT waste your time and money on Certapet! If you haven’t go see a psychiatrist already, your request will get rejected! Also the $40 consultation fee is non-refundable. If you already got rejected, don’t try again because you will get rejected AGAIN.

5 years ago I applied for ESA but got rejected by a LMHP because I answered No to her question “have you go see a therapist? Why not?” She didn’t ask me any other questions.

Funny thing is, 3 days later I used another ESA site and got ESA approved by a LMHP.

5 years later I went to Certapet again to request for PSD. I used different email address hoping they would assign me to a different LMHP. Well it turned out the same LMHP called me again and rejected me for the same reason (she asked me the same question “have you go see a therapist? Why not?” After I answered no, she immediately rejected me).

There is a $40 ($80 total) consulting fee that’s non-refundable. They made it sound like the reason for rejection is not due to not seeing a psychiatrist, but that’s the REAL reason.

Once you get rejected, don’t try again because they will assign you to the same LMHP due to “conflict of interest “ they said.

Also, they said you will hear back from a mentor health professional in a few days after you submit your application, but that didn’t happen. I waited for 9 days!

I want my refund (including the $40 consultation fee)! This doesn’t make sense to me. If I’m seeing a therapist, I can get a letter for free! Why would I reach out to you Certapet if I’m seeing a therapist already? The answer I got from customer service is “well, some therapists are not licensed to issue a ESA/PSD letter”. Well, hello? Are you serious? A licensed therapist is not licensed to issue a letter? Are you kidding me!? Do I look like I’m easy to fool?

The process is quick and easy. The mental health professional was caring and helpful and plans to keep in touch. I was approved and the letter was personalized.

I needed a letter done last minute and within a couple days I had it. I didn't renew it as I wasn't really sure it was needed and would be asked for and property owner didn't ask.for it until a day before. Once I was able to get to the right person to get ball rolling it was quite easy accept I think the assessment form was much too involved for this purpose. Too much history asked for which I don't think was needed, time consuming, and reminded me my issues which couldn't be helped. Jenny was quite helpful. Was good to be able to talk with the same person too.

I've used this service for several years and I've never had a bad experience.

The process was very quick. It's hard to trust sites like this when searching for a reputable business these days. CertaPet is the real deal. The licensed therapist that I was connected with was friendly and easy to talk to. They went over the process thoroughly and answered my questions. I received my letter quickly.

Called and Serena the agent very good in her job assisted. She even found me a therapist on the same day . Needless to say got approved for my PSD trained dog the same day. Paid $199 for Housing and Travel Letter.
Very lengthy and detailed form to fill out , reviewed by my Dr. ,she called n explained everything, takes about 30mins. Than all done. Thank you CertaPet, now I am able to travel to most places. Tks again.

My experience with CertaPet exceeded my expectations. The website is very informative and easy to navigate. The therapist that I spoke to was professional, respectful, and genuinely caring as to why I required their services. I am thankful I chose to use CertaPet and would recommend them to anyone that is in need of an ESA letter.

A great choice, worth every penny! CertPet guided me through the process, and every step was simple, quick, and efficient. The entire process took only 3 days. Each staff member I interacted with was kind and professional. I got the protection I needed for my sweet boy, and peace of mind for myself. I wish I had done this years ago!

Great customer service. I love my therapist, she is super nice and follows up throughout the year. She was there when I needed her most, she and my PSD saved my life on 10/2021.

This was a terrible experience. I ordered a PSD consultation letter. My assigned therapist contacted me to ask if I had meant to order an ESA letter by mistake, I told her no I was interested in a PSD. She ended up not knowing anything about service dogs or laws for them in my state. She said she could only write a letter for a psychiatric dog to be task trained for travel only, and all psychiatric service dogs for anything else had to be gotten from a service program and were for "veterans with PTSD, and people who are on social security disability". None of this is true.

The website is plastered with information about psychiatric service dogs, what various things they can be used for, and how they offer consultations to get one. Doesn't say anything about "travel only" service dogs, because there is no such thing, a pet dog doesn't magically become a service dog when its on an airplane and then go back to being a pet when its off one. Writing letters for that is unethical and illegal.

So I reached out to their support about this interaction with the therapist with lots of detail, screenshots, ect. They responded and only asked what I wanted a PSD for nothing else, I told them. Couple more days went by and they responded with another one sentence email that they only provide consultations for PSDs to be used for travel. Which is not what the website, the screening process, and the place where you purchase the consultation say. I really don't even think they read the emails.

It's NOT a PSD if its only a PSD when travelling. I cannot recommend them if you want a legitimate PSD consultation.

Met my needs, grateful for the quality and professionalism!!

Fast service called the next day. Unfortunately was unable to help but gave a refund for the service. A really nice counselor called and apologized profusely. I would recommend it to anyone. And will use for SD to do flights and travel. Great people
Edward J Spence

Excellent service very professional easy to navigate site.letters are received quickly.Five star service.

Excelente attention fast answer Thank you for the attention you have given me. My experience so far has been excellent.

WOW did they work fast! The therapist I was assigned was so thoughtful with my needs and I got the papers within days. I highly recommend and the prices are so accommodative. I'll recommend to everyone.

Amazing experience! The intake process was easy and fast and the conversation with my therapist was a day later and took maybe 4 mins total, but was an informative quality call. She made sure to explain that if I have any trouble with my housing letter to let her know. Great service.

Montgomery, was very kind, caring for me, who was not good at English, giving me advice, and e-mailing me in detail and kindly about parts I did not understand well. I am very grateful to her.