Canopia Reviews 

We purchased a greenhouse several years ago so decided to buy a Canopia Skylight shed. The finished product looks good. Bearing in mind that a 6x5 wooden shed would have cost 4 times the price it is good value. Don’t expect the rigidity of a wooden shed. The polycarbonate side appear flimsy to the touch but experience with their greenhouse shows how strong they are.
The main issue is assembly. If you have 2 highly experienced DIYers doing the job I’m sure it will be fine, if not get professionals in. In order for everything to fit together properly it all needs to line up perfectly. A builder friend assembled ours with me as the holder/ passer of parts. It took us 8 hrs - two afternoons!
It might have been quicker if all the components had been clearly numbered and the screws separated out.
We used the video along with the paper instructions. Interesting that the video showed the need for silicone whereas that wasn’t mentioned in the paper version.
If you just want a space to store inexpensive items it’s fine but I’m not sure how secure it would be for electric tools or a lawnmower as it would be easy to get into.
Basically you get what you pay for!

I ordered a Canopia polycarbonate shed via Palram. The plastic walls are so flimsy and thin. They charged $755 for it and it does not match the quality expected of that price, and won’t withstand the wind outside. We wanted to return the product and were offered 50% of our money back in a store credit. I do not recommend purchasing a product via these companies.

I ordered a serre de jardin from this company via Amazon.fr last week. I pretty much immediately had to cancel the order. I could not do it online so I did it via Amazon. They told me it was cancelled and await a confirmation by email within 48 hrs. This never happened and have since had to speak to Amazon three times who each time confirmed I would not be charged and it was cancelled. Anyhow I wondered last Friday why I could not use my bank card and this company had taken 500 euros out of my account without my premission. I have been told I have to wait until after the 9th May for a refund! This has been awaiting posting for over a week and yet I have been told it is en route which is rubbish! I call this theft from my account and taking money without my approval! I await a refund straight away. Will steer clear of anything to do with this company.

Tried to order some greenhouse spares,an impossible task,in the end scrapped it and bought one from another company

Very happy with our purchase, although complicated to erect, it would be helpful to package screws and brackets into individual sets instead of all put in one big bag, however happy with quality and delivery was on time and look forward to my free gift

We had a patio cover installed in Summer 2024. Initally we were very pleased because it seems well contructed. Then came quite heavy rain, and the narow, shallow gutter could not cope: it overflowed along its entire length. Our complaint that the gutter as hopelessly inadequate for UK weather (accompanied by video evidence) was dismissed peremptorily. Apparently this was part of the design specification: it is not expected to deal with 'heavy' rainfall. This for a product sold in the UK! We were dismayed by their unhelpful, arrogant attitude and would not recommend this company to anyone.

Free gift promised with purchase of a shed - I'm yet to receive it despite numerous requests.

The canopia pool cover is very restrictive.

The front panel cannot be taken off without wrestling with the aluminiumn profiles and we needed quite a bit of force.

This means the front panel cuts your pool area down by a fair bit, and the hassle taking the front panel off is very off putting as you have a major struggle getting it back on.

I wondered why the videos showed the full assembly WITH THE EXCEPTION OF THE FRONT AND REAR PANELS - AND NOW I KNOW

MY request to resolve this was never answered.

Canopy seems good quality, but arrived with most of the larger metal pieces badly scratched. Nearly 2 months and 18 emails later (partly with Palram/Canopia, partly Costco), and still waiting for a resolution... my last email ignored for nearly a week now.

Hard to recommend.

This small shed is ideal, size is perfect. Definitely need two people to erect but not difficult. Very pleased

Tan shed arrived on time. Easy to follow instructions made assembly quite quick. Frame and insert made from very good materials. Very sturdy when assembled. I am very happy with our purchase and would recommend to friends and family.

Shed arrived in box and on inspection there was a hole in a roof panel from a moulding fault.
No support whatsoever from Canopia. I bought direct and they just haven't responded whatsoever to my photographs and explanation. You can see it's a fault in the moulding process. The shed panels are extremely thin. All parts were present but one small shed took 6 hours 2 people. Not clear which screws to use in the instructions.

Received an item damaged told them sent them pictures and videos and after 3 months no reply whatsoever.

Excellent company service and products. Built two structures. Received great, spot-on help with both. Love the structures. Sturdy, Designed well, Attractive and cost effective. Don’t understand poor reviews. Advanced DIYer. Have built many structures, sheds, etc. Recommend Highly.

without my dispute going through I'd be lost, they didnt do a good job at all!

Very poor quality frame, some pieces were bent, instructions were very difficult to understand and follow, making tighten bolts then having to loosen them again, then tighten them again! Numbers missing off parts so difficult to construct, none of the plastic "windows " were numbered. Took 2 people 2 days to build, if you were paying someone to do this it could cost you £300 more to build it! I challenge the designer to build it and be happy. Don't do with a spouse or partner it will end your relationship!

What a piece of crap purchased a 4 x6 pent shed. I had missing parts It is so flimsy I will probably lose it in the first storm. I want a REFUND OR CREDIT I will take in back in needed. I am ready to go to the bbb regarding this product .

Lost a couple of roof sheets from our Palram Sierra patio cover in the recent freak storms.
The Palram has never had an issue with previous storms, but the recent storm was freakish with 70-80mph winds
Contacted Canopia Palram UK using their online contact us.
Gave them the required info.
Approx 11 days later 2 replacement sheets were delivered free of charge.
No fuss, no complaints.

Thats what as a customer you want to hear.
Top Marks

This company (also known as Palram) deserves more than five stars. My canopy suffered a lot of damage in the recent storms. Even though I had lost my proof of purchase, they attended to my problem with utmost efficiency. They were polite, understanding and faultless.