There was good information about the company on the web site. I felt I knew about their story. I had a problem with the delivery and had a quick and helpful reply from Emma. This issue is not yet re... See more
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Quick delivery, couldn't have got the item anywhere else in the UK so was delighted that they had them in stock (a lovely poncho made by a French brand that doesn't ship to the UK). They seem to h... See more
Company replied
Easy to figure out which size fits on the website, colours are beautiful and quality is awesome. Can't use the windows of the side of the hood as I have a wider/bigger helmet, but the hood still cover... See more
Company replied
Ordered a flask and they sent the wrong size, but I kinda like it and didn't want to go through the return process so decided to keep it. Prompt delivery but sending the wrong item is worth losing a s... See more
Company replied
Company details
Information provided by various external sources
An online cycling accessories and lifestyle business based in the UK. We want to promote all types of cycling and have a positive impact. We select our products based on their function and style and aim to work with independent, sustainable and ethical brands.
Contact info
22 Scholars Walk, CB4 1EJ, Cambridge, United Kingdom
- 07939236841
- hello@bicyclecollective.co.uk
- bicyclecollective.co.uk
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was good information about the…
There was good information about the company on the web site. I felt I knew about their story.
I had a problem with the delivery and had a quick and helpful reply from Emma. This issue is not yet resolved but I have confidence that it will be.
1 September 2026
Good product
21 July 2026
Nice item arrived promptly
23 July 2026
Reply from The Bicycle Collective
Thank you for taking the time to provide this review, good to hear you're happy with the football carrier.
Brilliant company!
A great company selling practical, attractive, fuss-free and eco-friendly bike kit, and supporting other small businesses. I love my packable pannier!
16 July 2026
Reply from The Bicycle Collective
Thank you so much Clare.
Great service, great products
Bought a Cobag pannier, great product, great service. Nicely shipped.
13 June 2026
Reply from The Bicycle Collective
Thank you, its great to know you're happy with everything.
Great customer service!
24 March 2026
Unprompted review
Reply from The Bicycle Collective
Thank you Lydia
Easy to figure out which size fits on…
Easy to figure out which size fits on the website, colours are beautiful and quality is awesome. Can't use the windows of the side of the hood as I have a wider/bigger helmet, but the hood still covers almost all of the helmet when wearing it.
6 December 2025
Reply from The Bicycle Collective
Hello Barbara, thank you for taking the time to leave this review and for the feedback.
Great company with a unique offering
Quick delivery, couldn't have got the item anywhere else in the UK so was delighted that they had them in stock (a lovely poncho made by a French brand that doesn't ship to the UK).
They seem to have a really interesting array of products, would definitely like to go back to them at some stage.
5 November 2025
Reply from The Bicycle Collective
Thanks for the lovely comments Matthew
Top customer service
Emma contacted me by email after an on-line purchase to double check the cycle type. This was customer service of the highest order. To cap it all the item purchased had the cheapest price in the UK.
4 November 2025
Reply from The Bicycle Collective
Thank you Charles, lovely feedback to receive.
Bike ponchO
Lots of info about the bike ponchos online, loads of colour/pattern choice.
Easy to order, arrived two days later, great product.
29 October 2025
Reply from The Bicycle Collective
Thank you Jane
Got the Quick Dry Packable Towel and…
Got the Quick Dry Packable Towel and it's surprisingly compact. Used it a couple of times and it's perfect as a travel/commute towel. Absolutely great purchase.
15 September 2025
Unprompted review
Reply from The Bicycle Collective
Thank you Nikhil.
It's so nice to hear you're really pleased with the towel. I really appreciate you taking the time to share these comments.
Wrong item sent, kept it anyway
Ordered a flask and they sent the wrong size, but I kinda like it and didn't want to go through the return process so decided to keep it. Prompt delivery but sending the wrong item is worth losing a star.
28 August 2025
Reply from The Bicycle Collective
Hi Martin
Thank you for the review, I've spotted the error apologies about that but hopefully bigger is better!
I love my new bicycle seat cover
I love my new bicycle seat cover. It arrived promptly and in well designed eco packaging. And it does the job of protecting my bike seat from getting wet. Thank you!
13 July 2025
Reply from The Bicycle Collective
Hi Lucy
Thank you so much for taking the time to write such a positive review. We're delighted you're pleased with the cover.
Emma
Reply from The Bicycle Collective
Thank you Nigel, the soap bar cases are very popular.
Reply from The Bicycle Collective
Thank you Michael, happy travels with those.
Great service
A product I couldn’t find elsewhere, a good price, good communication and a quick delivery. Thank you!
28 March 2025
Reply from The Bicycle Collective
Thank you, it means a lot that you've taken the time to write this review. Glad the shelf is what you wanted.
Found exactly what I needed
Found exactly what I needed at a good price. Arrived very quickly too.
11 February 2025
Reply from The Bicycle Collective
😊
Reply from The Bicycle Collective
Thank you Nigel, really appreciate you taking the time to write this.
Reply from The Bicycle Collective
Thank you very much Caro, we're delighted to hear you're all round happy!
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