I have requested a cancellation of my membership after the first installment has been deducted as I misunstood the concept. I thought I was signing up for a free DOVE gift box and I had to pay for the... See more
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See what reviewers are saying
I was not here for long but with this and how you reply my messages as give me full assurance that I can rely on you people I used to shop online with jumia but I did not get any problem with them ju... See more
I made a purchase with this store however I am still not receiving my order and asked for refund instead. Andy assist me to process the refund back to my original payment method. I'll be back if the r... See more
After having had a very bad experience with Bestlook, I'm receiving now- 1 year later - an email promising a Cash back if I will change my opinion and increase review to 4-5. Seriously????? I would li... See more
4.0
Great
146 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was not here for long but with this…
I was not here for long but with this and how you reply my messages as give me full assurance that I can rely on you people I used to shop online with jumia but I did not get any problem with them just recently I started shopping with Temu I did not enjoy their service
16 September 2025
Unprompted review
support staff very helpful
15 September 2025
Unprompted review
I wanted refund and they gave me
24 July 2025
Unprompted review
At first I thought it was fraudulent but after going through their site, I realized they are genuine.
I saw an advert on jumia about laptops to people above 50 and I subscribed not knowing it was directing me to your outfit which I have no knowledge of, I am glad that you acted promptly to address the situation, am very grateful
19 July 2025
Unprompted review
What a joke
What a joke. You take my money from my bank account without my consent now you want me to rate you and give feedback. PAY BACK MY MONEY YOU TOOK FROM MY BANKACCOUNT WITHOUT CONCENT!!!!!
11 July 2025
Unprompted review
Support was quick and Helpfull
12 July 2025
Unprompted review
Help with subscription
At first I had a bad experience with this page, but I reported it and got answers very quickly, the support team was very polite and took care of my case immediately. I'm waiting for my case to be completely closed, but I can praise the team here.
4 July 2025
Unprompted review
No estaba enterada de este cobro
4 July 2025
Unprompted review
I made a purchase with this store…
I made a purchase with this store however I am still not receiving my order and asked for refund instead. Andy assist me to process the refund back to my original payment method. I'll be back if the refund does not still reflected within the given time frame.
24 June 2025
Unprompted review
Is that the company is doing everything they can to help you and they communicate with you
I have an issue that Claire is helping me to solve it
14 June 2025
Unprompted review
I don't know what this company does but…
I don't know what this company does but it will be good.
So I saw that a amount of €46,47 was took of my creditcard but I don't know from what?. After sending a mail I got a answer. So I hope to get my payment back.
13 June 2025
Unprompted review
The company is great and they respond…Good service
The company is great and they respond immediately to the members, Edith is the best
27 May 2025
Unprompted review
Thank you to the support agent who helped me
Thank you to the support agent who assisted me. I was really upset and confused about the transaction, but they were kind, patient, and ultimately helped resolve the issue with a refund. I appreciate their professionalism. The sign-up process could be clearer, but I’m grateful for the support I received.
22 May 2025
Unprompted review
I was helped by Kenny and he responded…
I was helped by Kenny and he responded to my query sufficiently
11 May 2025
Unprompted review
Thanks.I m waiting refund money
12 May 2025
Unprompted review
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