Reply from Before the High Street
Thanks so much for the kind review. We’re really glad you’re happy with your hoodie and appreciate you taking the time to share it. Hope you get loads of wear out of it and see you again soon.
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3.9
Great
9 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Glad I ordered
I was a little unsure at first, but I’m really glad I ordered. The clothes I got look just like the pictures and the quality is actually better than I expected. Shipping took a bit longer than I’m used to, but it was free so I didn’t mind too much.
I had one question about sizing and their customer service replied super quickly and were really helpful. Overall, I’m really happy with what I bought and I’d definitely order again
30 September 2025
Unprompted review
Reply from Before the High Street
Thank you for sharing your experience! We’re so pleased to hear you’re happy with the quality and that our team could help with your sizing question. We appreciate your patience with delivery and are glad it was worth the wait. We’d love to see you back again soon!
Very quick delivery and great customer…
Very quick delivery and great customer service. Love my purchase and will definitely use again. Thank you!
6 September 2025
Unprompted review
Reply from Before the High Street
Thank you so much for your kind words! We’re really glad you love your purchase and had a great experience with us. We look forward to welcoming you back again soon!
Size & Quality is Terrible
Sweater took an age to arrive and looks nothing like the picture. Size doesn't correspond to that advertised and the quality is terrible. Total rip off for something that I can't wear.
23 September 2025
Unprompted review
Reply from Before the High Street
Hi Eddie
I’m really sorry to hear you’re disappointed with your order. That’s not the experience we want our customers to have. We do our best to make sure sizing and product photos are accurate, but I completely understand your frustration if this wasn’t the case for you.
To make things right, I’d be happy to arrange a free return and full refund. Please get in touch with us at info@beforethehighstreet.com with your order number, and we’ll send you a prepaid return label straight away.
Incredible Customer Service
Customer service is incredible, with super quick and helpful replies. I had an issue with a missing parcel, but it got resolved promptly and with care. Products are also unique and stylish. Definitely recommend.
2 August 2025
Unprompted review
amazing support
unfortunately got the wrong size but support made it super easy to get a return sorted, great and quick communication
14 May 2025
Unprompted review
Delivery time is absolutely ridiculous
Delivery time is absolutely ridiculous. You have to wait 10-20 days for delivery. I ordered a hoodie for my holiday which is happening tomorrow around 11 days ago and it still hasn’t came and when I come back from my holiday there’s a chance it still wouldn’t have came. I get they want to do things cheaper and deliver straight from the manufacturer but this is just terrible.
28 February 2025
Unprompted review
Daniel Hutsby
Daniel Hutsby, brilliant service throughout. Very polite, explained everything. Couldn’t find anything negative to say, everything went smoothly.
3 February 2025
Unprompted review
Legit
Quite long delivery (waited a month) but I got everything I wanted. In case you need help just dm them on Instagram, they always reply :)
11 August 2021
Unprompted review
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