BBQ Spit Rotisseries Reviews 3,470

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the efficiency of the delivery service, often noting how quickly their orders arrived. Many people highlight the outstanding customer service, describing it as brilliant and very personalized, with staff going out of their way to assist. The overall ordering process is consistently described as easy and straightforward, contributing to a highly positive experience for most consumers. However, some customers experienced issues with delivery, citing delays and problems with certain courier services. A few reviewers also noted concerns about product quality, specifically mentioning a BBQ hotplate that didn't fit as expected, a skewer rod positioned too far from the heat source, and a pizza oven with poor build quality and design flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the ease of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and prompt... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of items, noting... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and fast service, with some... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... See more

Rated 5 out of 5 stars

Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... See more

Rated 5 out of 5 stars

Beyond sensational!!! We could not have been happier with our purchase. We tested the rotisserie out with just one piece of lamb to be sure we had the timing etc right and then launched into a funct... See more

Rated 5 out of 5 stars

I have ordered several items from BBQ Spit including a new BBQ and all accessories. One of the items was a BBQ cover, and after seveal months away I returned to find the cover sun faded and split - af... See more



Company details

  1. Grill Store

About BBQ Spit Rotisseries

Written by the company


BBQSPITROTISSERIES

About us

BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.



Flaming Coals Offset Smoker BBQ

Written by the company

Flaming Coals Offset Smoker BBQ
https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.

Customer service guarantee, 60 day returns, 1-2 year warranties

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind 60 day returns policy on unused products from the date of purchase in case you change your mind 24-hour Monday-Saturday phone support 3 hour response time to emails 9am-5pm Monday-Saturday Online live chat support 9am-5pm Monday-Saturday Fast dispatch within 1 working day (for in-stock items) Assembly videos and user manuals to ensure you get the support you need Online Learning & Support Centre packed full of recipes and how-to guides Our own Facebook community to share ideas, tips, photos etc.

Contact info

BBQ Spit Rotisseries

Creating Lifelong Memories Over Charcoal!


4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great and knowledgable service

Great service when I went in to by my cyprus spit. They made sure I made the right selection and they answered all of my many questions. They made buying the right choice very easy. And they had a sale on at the time which was very timely.

30 June 2025
Rated 3 out of 5 stars

Better bag.

Website great, next day delivery, all great.

The bag the charcoal comes in could be better, there is always going to be charcoal dust but it actually leaks out of the bag.

26 June 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Hi Craig,
Great to hear the website and delivery was there next day!
We will pass on your feedback to our supplier about the bags used.
Regards
Jason

Rated 5 out of 5 stars

Great service

I couldn't purchase the items I required in the UK so I contacted the shop in Melbourne Jade was extremely helpful and despite the time difference communications between both of us was easy. I highly recommend them.

17 June 2025

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