I am a repeat customer. Salesman provided info I needed and followed up as necessary in a timely manner. Order shipped out quickly and correctly. Product is as described. I even recommended to our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had Artificial Turf installed this week I’m very happy with the product. Raul was a great help in informing me of an installer. Yony Gonzales from LCSS, LLC. Him and his workers did a beautiful job.... See more
Company replied
Megan, by far, had the best customer service I've ever encountered in dealing with any company. Her product knowledge and communication was exactly what I needed in choosing Artificial Turf Supply as... See more
Company replied
I installed the 40 thread carpet-very realistic. Sales dept checked in on me every month until I ordered but weren’t pushy about it and answered all my questions. Great price for the quality I receiv... See more
Company replied
Company details
About Artificial Turf Supply
Written by the company
Artificial Turf Supply sells the highest quality artificial turf products at the best values to businesses & consumers nationwide for residential, commercial, playground & athletic turf applications.
Combining our easy-to-use, customer-oriented website and our high-quality products, Artificial Turf Supply has become one of the leading fake grass supply companies.
This innovative approach to artificial turf & synthetic turf has given our customers the freedom to receive price quotes on artificial turf & even find a turf installer through our online artificial turf portal.
Our synthetic turf products are manufactured from the highest quality components in the world, making our suite of synthetic turf & artificial grass products stronger, safer, softer and more realistic than any other synthetic lawn grass on the market!
No matter what synthetic lawn solution you are after, the Artificial Turf Supply experts have you covered!
When you buy artificial turf, you can enjoy all of the benefits listed above as well as:
No Watering, No Mowing, No Weeding, Child, Pet & Environmentally Safe, No Need for Chemicals, 20-25 Year Life Expectancy, Increased Property Value, Pays for Itself (in Water & Maintenance alone).
Realistic, life-like, year-round play! Questions? See our FAQ’s or Ask Us.
Contact info
2205 Faraday Ave, Suite J, 92008, Carlsbad, United States
- (877)525-TURF
- salessupport@artificialturfsupply.com
- artificialturfsupply.com
4.7
Excellent
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Staff was very professional, helpful and respectful. Extremely happy with the entire process from the beginning to the end.
4 August 2025
Reply from Artificial Turf Supply
We're glad to hear that our team was able to help out with your project! Please feel free to share photos of the finished installation - we would love to see it!
Kyle Boyd is better!
Kyle Boyd was incredibly helpful, patient, informative, and quick to respond. He knew everything I needed to know and explained it well! Absolutely the best out there! I will definitely be working with him again.
7 August 2025
Unprompted review
Reply from Artificial Turf Supply
We are glad to hear that Kyle could be of assistance with your project! We look forward to helping you with any future artificial turf needs.
I was provided a great deal of…
I was provided a great deal of professional assistance before I decided to make the purchase. The staff assisted me with the delayed delivery caused by the shipping company.
I have to thank Raul who helped me get started with providing the various samples for me to make a decision on which turf to select.
27 July 2025
Reply from Artificial Turf Supply
Thank you the review William! We are glad to hear that the team was able to assist when there was a shipping delay. Please feel free to share any photos of your new turf space - we always love to see finished projects!
Easy to deal with this company.
Raul made it the order easy to deal with this company. Answered my questions rapidly.
27 July 2025
Reply from Artificial Turf Supply
Thank you for the kind words Chris! We always strive to make the process as straightforward as possible.
Customer support
Megan, by far, had the best customer service I've ever encountered in dealing with any company. Her product knowledge and communication was exactly what I needed in choosing Artificial Turf Supply as our company of choice to get our turf through. She went out of her way to check up on us through our process from start to finish as we had lots of questions throughout.
1 August 2025
Unprompted review
Reply from Artificial Turf Supply
Thank you for sharing Cy! We are glad to hear that Megan could be such a great help with your project. We hope you enjoy your new artificial turf!
So happy with our new turf
So happy with our new turf. Dogs love it. Fast shipping and helpful service along the way. Thanks!
30 July 2025
Reply from Artificial Turf Supply
Thank you for the kind words about our shipping and support services with your project. We hope that your pups continue to enjoy the new artificial turf for the years to come. Feel free to share any photos when you get the chance - we always love to see the finished project!
Artificial turf supply was above and…
Artificial turf supply was above and beyond. The product that we used was flawless. We installed it for our toddler playground and the turf is so soft for their knees. ATS also connected us with a local installer who did a great job. We are very happy. Thank you Megan!
21 July 2025
Reply from Artificial Turf Supply
We're happy to hear that we could help with your toddler playground! Feel free to share any photos that you may have, we always love to see the finished project!
Great Service and Quality Turf
Very happy with my new backyard putting green. Chris, the sales rep, was easy to work with and answered all of my questions clearly. The turf that was installed is solid quality and everything went smoothly. Their team was professional from start to finish. Highly recommend and would definitely work with them again!
19 May 2025
Unprompted review
Reply from Artificial Turf Supply
It's great to hear that Chris was such a help with your project! Thank you for the kind words and for sharing how your putting green project turned out! We look forward to helping with your next Artificial Turf project!
Our Landscaping project at the Saratoga Wyoming Airport
From the beginning to the end everything went very smooth and the quality was better than what we had thought. Top Notch product that looks as good as real and the installation was very professional.
21 July 2025
Reply from Artificial Turf Supply
Taking off at Saratoga just got a whole lot greener! Thank you for trusting us with your turf project. It was a pleasure helping you.
Best customer service ever
From the time i called and spoke to the sales rep till the time it was delivered all aspects of my ordering process was excellent. I really appreciated the way the customer service team kept me informed all along the way.
19 July 2025
Reply from Artificial Turf Supply
Thank you for sharing, Fred! It was a pleasure making your turf project come to life. We appreciate your business.
They were professional
They were professional. Hard working and completed the job on time.
25 June 2025
Reply from Artificial Turf Supply
Thanks for sharing! Please send finished photos of your project - we love to see the end results!
The larger roll has 3 long stripes on…
The larger roll has 3 long stripes on it whereby the grass is sparce. Looks like a manufacturer defect. Our turf has been installed for a few weeks now and you can still see the stripes. Not happy.
22 June 2025
Reply from Artificial Turf Supply
Oh no! This is definitely not what we like to hear. One of our customer service representatives will try to reach out to see how we can help.
Turf supply and LCSS,LLC
I had Artificial Turf installed this week I’m very happy with the product. Raul was a great help in informing me of an installer. Yony Gonzales from LCSS, LLC. Him and his workers did a beautiful job. They went way above my expectations on the installation. They work exceptional and very clean. I highly recommend both Tuff Supply and LCSS, LLC Thanks guys
21 June 2025
Unprompted review
Reply from Artificial Turf Supply
Thank you for your great feedback! We would love to see completed photos of the project if you can. Appreciate your business!
Perfect!
I was given several samples to chose from. The sales staff and support was excellent. The order came on time and the delivery was seamless.
I did call for some installation advise after watching the helpful video's and it was very helpful.
The project came out great and my dog loves it!. It's his "area" and we have never been able to grow grass there.
9 June 2025
Reply from Artificial Turf Supply
Thank you for the kind words John! We are happy to hear that your pup is taking to the new artificial grass. Feel free to share any photos of the project, as we love to see the end result!
Steve was spot on with everything time…
Steve was spot on with everything time price quality cleanliness all around great experience
24 May 2025
Reply from Artificial Turf Supply
Glad to hear it! We hope you enjoy your new yard for many years to come!
Some of the product is flattened and…
Some of the product is flattened and looks different than the rest of the turf. Most of the turf looks very good. Product was shipped quickly to the installer.
Update, no one has reached out as I was told in the response. The turf area looks worse now with no walking or activity on that area. Its flat.
27 May 2025
Reply from Artificial Turf Supply
Oh no! We appreciate the kind feedback and one of our customer service reps will reach out to suggest options to fix that.
6/17: Michael, we have emailed you on 6/6/25 and left a voicemail on 6/9/25 trying to discuss. Please contact our office at (407)807-0663 so our representative can discuss solutions with you.
Very easy to order
Very easy to order. Helpful with all my questions. Easy pick up since there was a local warehouse.
2 June 2025
Reply from Artificial Turf Supply
Thanks for sharing, please send finished photos of your project - we love to see the end results!
Reply from Artificial Turf Supply
Thanks, Miguel! We look forward to the next turf project.
A Well Deserved 5 out of 5 Stars
Our experience with contractors had been less than favorable so working with Artificial Turf Supply was an absolute pleasure. Everyone was extremely easy to work with and responded rapidly to all our calls and texts. The only delays were (1) An issue caused by a previous contractor which the Artificial Turf guys identified and helped to resolve and (2) the weather, which I'm sure we can all agree was out of their control. To sum up, customer service was outstanding, and the product is phenomenal! We love our backyard!
8 April 2025
Reply from Artificial Turf Supply
Thank you, Jessica! Your candid feedback means a lot to us. We are thrilled that you love your backyard!
Loved the product
Loved the product! Hated the shipping cost but I know that’s out of y’alls hands.
30 April 2025
Reply from Artificial Turf Supply
Thank you, William! We are thrilled you love the turf. :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.