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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their authenticity and delicious taste. Many people are particularly impressed with the prompt and efficient delivery service, noting that items arrive well-packaged and fresh. The customer service is also frequently mentioned as outstanding, with staff going above and beyond to resolve any issues. However, some customers experienced issues with delivery, reporting that packages were mishandled or left at incorrect locations. A few other people also felt that some products, like sausages, did not meet their expectations for authentic Italian taste or had a very short shelf life. There were also occasional reports of delicate items arriving broken due to packaging.

What people talk about most

Product

Consumers generally express high satisfaction with the products, often praising their authenticity, delicious... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and reliable delivery,... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Rhum Baba and Aragostini They arrived as promised on the website - I love DPD deliveries. They had a decent best before date - I am on my own so I could treat myself daily😄. The Rhum... See more

Rated 5 out of 5 stars

I had an issue with the delivery at first by DPD (order#5729), but not only did they reply quickly and say they will arrange a replacement but they actually DELIVERED it themselves! That’s a long... See more

Rated 5 out of 5 stars

Bought store Pancetta for years, as I watched, and tasted the general decline. Thinner slides until a 6 inch strip would reduce to just over an inch after cooking. Decided it was time to try somet... See more

Rated 5 out of 5 stars

Absolutely beautiful, everything about Affetto is amazing. The good, packaging, the care taken on the order and super quick delivery. I've used them before and will keep doing so. My other half is Ita... See more


Company details

  1. Online Food Ordering Service
  2. Cheese Shop
  3. Cold Cut Store
  4. Deli
  5. Dessert Shop
  6. Italian Grocery Store

Written by the company

Affetto Italiano is a well-known supplier of authentic Italian food imported direct from artisan producers at the heart of rural Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delicious speck

Ordered speck. Beautiful meat. Well packaged with care and arrived next day. Speck is delicious and reminds me of my time in Vienna when I would eat this nearly every day. Can highly recommend. "Con Affetto #7612".

7 May 2026
Unprompted review
Rated 5 out of 5 stars

First steps to authentic Carbonara.

Ordered their guanciale and some pecorino cheese. Yes, I’m going to try and make carbonara. Super quick delivery with the chiller packs still cooling the whole order nicely. Couldn’t have asked for a better customer experience. Would heartily recommend for anyone searching for Italian specialities online.
Ps. Products were all I expected them to be but my technique needs some honing, ahem.
Con Affetto #7574

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Easy to order and received everything the following day in perfect state. The speck was a bargain and with very little fat.
Since the ban on meat and cheese products originating from the EU, I was unable to bring anything from Italy and I was missing my speck, for eating and cooking.
Will be back again when I finish this lot.
Affetto #7521

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Really weird issue

Really weird issue. Every perishable delivery I have ever had has been left without question outside my house. Not these guys, taken to a post office that I never use, no card left. Just an email. Was busy, didn't get chance to get it, got kept over bank holiday and sent back. They refunded me and part of this is my fault. But honestly this is 2026, why are we not auto leaving perishable deliveries outside the delivery address or safe place. Great products, terrible logistics and horrendous support.

30 March 2026
Rated 5 out of 5 stars

Heaven

Absolutely delicious flaky,creamy pieces ofheaven! They arrived in perfect condition and good time. I'll be back to try something else.

30 March 2026
Rated 5 out of 5 stars

Beautifully packed,, wonderful looking

The gluten free cannelloni surprise boxes arrived within days and were delightfully well packed individually, in a charming box...no breakage at all.
We had them at tea time with visitors who are gluten intolerant(hence the purchase). Didn't eat them all so sent them off happily with the remainder in the box.

30 March 2026
Rated 5 out of 5 stars

Definitely worth a try

I purchased Rhum Baba and Aragostini
They arrived as promised on the website - I love DPD deliveries. They had a decent best before date - I am on my own so I could treat myself daily😄.
The Rhum baba were much larger than I anticipated and soooo yummy. Light and fluffy not at all like an anglicised version .
The rum flavouring was not overpowering either. The Arogostini were delightful and the fillings melt in your mouth sgain the flavours are finely balanced. I am delighted with my purchases and will be back got more

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant.
The website is simple, the delivery swift, and the products delicious and stayed fresh for an amazingly long time. Could ask for nothing more.

Con Affetto ORDER #14767

4 March 2026
Unprompted review

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