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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, which significantly enhances their activities. The booking process is frequently described as easy, fast, and professional, making it simple for users to find and secure their desired experiences. Many people also highlight the excellent service and the beautiful locations where activities take place, contributing to memorable and enjoyable outings. However, some customers also noted issues with the booking process, mentioning instances where booked activities were unavailable or cancelled, leading to frustration. A few other people also felt that communication was sometimes disorganized, with conflicting information or a lack of accountability when problems arose.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, friendliness, and knowledge. Many... See more

Service

Customers had positive experiences with service, often praising the excellent organization and efficient... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy, efficient, and... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the stunning and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the smooth and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a last minute kayaking session on lake geneva. Was easy to find a session and book. Price was cheaper than paying local prices. When the time slot we had booked was unavailable they contacted m... See more

Rated 5 out of 5 stars

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorke... See more

Rated 5 out of 5 stars

I had such a great time surfing with Manawa! The vibe was super friendly and relaxed, but also very professional. Booking was super easy and intuitive, and even when I had to make some changes it was... See more

Rated 5 out of 5 stars

Used Manawa to book my Raclette Rubber Boat Tour on Lake Brienz, Interlaken. The event was a magical experience with excellent food, wine and lovely scenery. Could not ask for more. The boat driver wa... See more


4.2

Great

TrustScore 4 out of 5

804 reviews

5-star
4-star
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2-star
1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First paragliding experience, at Signal Hill in Cape Town.

This was our first paragliding experience and it was great. Very professional setup from the initial online booking process through to the flight itself, with good communication throughout (including weather assessment in the lead up to the flight). Our pilot Jacques was very experienced, gave us confidence from the start and was a pleasure to be with.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Skydiving

We had a great experience from the moment we went into the ijump office in Maspolomas. Agatha was very helpful and explained everything to us clearly. I met Seba who put me at ease with his sense of humour, my husband met Leo who also put him at ease with his humour and pleasant manner. We had no issue jumping out of a plane from 10,000 feet after meeting Seba and Leo. Thanks!

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Parasailing

My husband and I went in n a tandem parasailing experience, which we loved from start to finish. Amazing staff and crew and fantastic photos too 😁

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Dishonest Advertising, Rude Customer Service

The company significantly misrepresented the service it sold. We booked paragliding over the archaeological site of Delphi with an advertised flight time of 20-30 minutes.

The actual paragliding was not over Delphi and lasted just over 5 minutes. Manawa representatives offered a 20% refund, which we did not feel was fair given the circumstances. During the dispute, Manawa even changed the activity description in order to cover its tracks. One of the agents in particular, Sam, was particularly rude and dismissive.

I wrote a factual but negative review on Manawa's website, which they never published. It makes me wonder how many other unfavorable reviews have simply been silenced.

Manama's response below is a good example of their duplicity. I'd already communicated extensively with them and they didn't help. But for the heck of it, I sent them a follow up email after they posted here and asked me to reach out. They didn't reply. Their message here is just for show.

4 August 2023
Unprompted review
Manawa logo

Reply from Manawa

Good morning,
Thank you for your comment.
Feel free to contact us via email so that we can review your case and offer you a solution.
Best regards.
Manawa

Rated 5 out of 5 stars

Santorini scuba dive

Amazing experience for beginners or new divers, our instructor Dimitris was incredibly helpful and took the time to explain everything, he was very knowledgeable and made the experience one to remember! 10/10 definitely recommend to anyone who visits the island.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

A great introduction to Via Ferrata for…

A great introduction to Via Ferrata for myself and my teenage daughter.
Our guide (veto) was a really nice guy, very experienced and patient. KoflerSport were lovely too and gave us beer and chocolate when we finished!

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Manawa is very professional

I booked a horse ride in the sea in Tamarin, Mauritius through Manawa. The Manawa team acted professionally from learning about the details of the activity to booking and placing the order and following up on the details afterwards. The activity itself was fantastic and our family had a great time.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Problem with the online booking quickly resolved by a very helpful person. The activity we booked was really fun and we all had a great time

29 July 2023
Unprompted review
Rated 1 out of 5 stars

Money gone because of wrong information

Customer service is really worthless.
An instructor that is literally swearing to you in a WhatsApp message and when you want to refund they refer to their policy and are not willing to even consider their own part in the mess...
Watch out when paragliding: TRANSPORTATION TO DESTINATION IS NOT POSSIBLE!!!! You have to arrange it yourself so when you are for example in playa del Ingles you need to take a bus from one hour and you need to take an additional taxi and off course you have to get back which makes it all very expensive. As I said the instructor is very short because he is "flying all day" en when you Tell them there is information on the website that you can get transport he tells me it's not possible and you can not get a refund because now you're too late. One top of this the guy swore the word "tyfus"when I read him what was on the website.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. So peaceful, well setup and safe. Great to see the Costa Del Sol coastline so clearly.

16 July 2023
Unprompted review
Manawa logo

Reply from Manawa

Thank you very much for your kind words.
Hope to see you again on a new adventure :)

Rated 5 out of 5 stars

Snorkeling Tour in the Aeolian Islands

Snorkeling Tour in the Aeolian Islands, Sicily was great
Vi got Pick up by privat driver who drove us for 2 hr for meeting point without ex.charge
The guide on the tour was so fresh making everybody happy and the tour was awesome
This was a trip to remember ❤️❤️

30 July 2023
Unprompted review
Manawa logo

Reply from Manawa

We really appreciate your support and amazing feedback!
Cheers ;-)

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