I was looking for previous orders and it said I had none but I received an email that said they were packing my order. I’m worried that I might have duplicated my order. If I have I hope you will let... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ador is a totally trustworthy company! I had problems receiving my order due to the transport company! Ador answered every single one of my emails , helped me in every single way, including offering t... See more
Company replied
My initial review of this company was due to frustration with the website. Immediately after review someone from customer service reached out and corrected the issue. Shortly after placing my order m... See more
Company replied
Love this company. The clothes I have ordered and received but was a tad big. So I requested to exchange them to a smaller size. ADOR was very quick in replying my return inquiry, sent me the postal... See more
Company replied
Company details
Written by the company
Email: customerservice@ador.com (Reply in 24 hours.)
Contact info
United States
- ador.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to navigate!
5 February 2026
Reply from ADOR
It's great to hear that navigating our website was easy for you. We're always working to improve the experience.
good selection
4 February 2026
Reply from ADOR
Thank you for your review! We appreciate your feedback and are glad you enjoyed our selection.
Ordering process tricky
Ordering process tricky. Kept going back to what I had already entered. Was afraid to order twice.
4 February 2026
Reply from ADOR
Thank you for your feedback. We're sorry to hear that the ordering process felt confusing and caused concern about placing a duplicate order.
We appreciate you bringing this to our attention and are actively working to improve the checkout experience. Our team will also reach out privately to better understand where the issue occurred.
Thank you again for sharing your experience.
Fast and efficient
3 February 2026
Reply from ADOR
Thanks so much for your review! We're delighted to hear you found our service fast and efficient.
Reply from ADOR
Thank you for your feedback. We understand shipping costs are an important consideration. Our standard shipping fee to the UK is GBP 7.9, and we do offer free shipping on qualifying orders. We appreciate you taking the time to let us know your thoughts.
I just ordered but could not find where…
I just ordered but could not find where to put in the $5 discount code, so I thought it would be taken off the total automatically but it did not.
1 February 2026
Reply from ADOR
Thank you for your feedback. Coupon codes can be entered and applied on the checkout page. If it was missed during checkout, please contact our support team at customerservice@ador.com with your order number, and we'll be happy to apply the discount for you.
DELIGHTFUL SURPRISE
wonderful selection with broad range of styles with creative patterns and color combinations. NOT BORING.
31 January 2026
Reply from ADOR
Thank you for your kind words! We're so glad you enjoyed our creative designs and variety of styles.
Adding in tax and shipping makes the…
Adding in tax and shipping makes the $69 cost kind of undesirable.
31 January 2026
Reply from ADOR
Thank you for your honest feedback. We understand that taxes and shipping can make the final price less appealing. These fees are set by local authorities and carriers, but we're always exploring promotions and shipping options to provide better value. We appreciate your support.
Everything was easy from selection to…
Everything was easy from selection to check out. Can’t wait to see purchases.
28 January 2026
Reply from ADOR
So happy to hear you had a smooth experience! We're just as excited as you are for your order to arrive. Thank you for choosing us, and see you again soon!
I have had many positive comments about…
I have had many positive comments about my previous purchase.
28 January 2026
Reply from ADOR
That is so wonderful to hear! We love knowing that our pieces are making a lasting impression. Quality and style are at the heart of what we do, and your feedback truly makes our day. Thank you for choosing us!
Very easy to navigate
Very easy to navigate, save searches, and filter through pattern and dress types. Thanks
28 January 2026
Reply from ADOR
We're so glad you enjoyed the experience! Providing an intuitive way to filter and save your favorite patterns is a top priority for us. Thank you for the wonderful feedback and for being a part of our community.
Would not load payment on first attempot
27 January 2026
Reply from ADOR
Thank you for letting us know. We're sorry for the inconvenience with the payment loading on your first attempt. Your feedback helps us improve, and we truly appreciate you sharing your experience.
No communication until you threaten to…
No communication until you threaten to inform the bank . Very poor service .
Would advise paying a bit more and getting the items you purchased
20 January 2026
Unprompted review
Reply from ADOR
We're sorry to hear this and understand how frustrating that must feel. We do make every effort to respond to all inquiries promptly, and typically within 24 hours. If there was a delay or missed message, we'd like to look into it and make things right. Could you please reply with your order number so we can review what happened and assist you properly?
Easy to order….but I really can’t…
Easy to order….but I really can’t comment until I receive the product.
27 January 2026
Reply from ADOR
Thank you for your feedback! We're happy the ordering process was easy, and we hope you enjoy your ADOR item once it arrives.
Reply from ADOR
Thank you! We're so glad you love the pieces.
first time ordering from the site
first time ordering from the site, very easy to use
26 January 2026
Reply from ADOR
Thanks for your first order! Happy to hear the site was easy to use.
I'd love a little lower threshold for…
I'd love a little lower threshold for free shipping. Especially since I'm concerned I may have to return if it doesn't fit and may have to pay for shipping again in that case.
26 January 2026
Reply from ADOR
Thank you for sharing your feedback. We understand your concern about the free shipping threshold and the possibility of return shipping if an item doesn't fit. Your input is truly appreciated and has been shared with our team as we continue looking for ways to improve our shipping and return experience.
I didn’t get an estimated ship time
I didn’t get an estimated ship time. Site said I get it at payment
25 January 2026
Reply from ADOR
Thanks for shopping with us. After checking, your order was shipped within 24 hours of being placed and typically takes 7–13 days in transit. If you have any questions about your order, please feel free to reach out to our customer support team at customerservice@ador.com.
Reply from ADOR
That's wonderful to hear! Thanks for your continued support—we're glad to have you with us.
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