Zooscape reviews

Zooscape reviews

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4.2
from 0 - 10
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38 Trustpilot review(s)
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I've been buying from Zooscape since 2006.

Just about every tea I buy from Zooscape is always in stock, and I rarely have to wait long for my order. On the rare occasion an item I ordered is not in stock, they send me all the items that are in stock, and the out of stock item follows soon after.

I have always experienced quick delivery times. I have never had to complain about an order. When I recently placed an order by phone, the rep told me they are currently opening another facility out east, and apologized if I had experienced any delays in service lately during the transition, but I really hadn't noticed.

I will continue buying from Zooscape!
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Not sure if I have been robbed... but it is bad!

3 weeks ago I ordered a pumice stone, that they sell at walgreens for 2 dollars. I am disabled and did not wish to travel. With shipping I paid about 10 dollars... but I knew this was for my convenience. I have not gotten my package. They will not answer my emails. There is a recording on their phone line that says; "There is nobody home right now".
It does not appear to be a real company.
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fraud

A month after placing my order, I emailed to complain, and got no response.
I left messages on the phone 13 times.. no response.
I called today and the same pitiful voice answered: "Sorry no room for messages".
They WILL rip you off!
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My tea arrived in perfect condition and faster than hoped. I have already tried the tea and am very satisfied with the product. Thank you for the excellent service.

My tea arrived in perfect condition and faster than hoped. I have already tried the tea and am very satisfied with the product. Thank you for the excellent service.
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No problem; order received; will use again.

Placed order for 6 bottles of rosehip oil on march 4. received full order march 10. i had no problems with this online retailer.
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Liars

Stole money, never delieverd
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Fraudulent company--do not order from them !!!

I placed an order a month ago---they immediately zapped my credit card for $109 but I have not received product nor will they answer e-mails or phone calls. Companies like this make me lose confidence in web orders. I am going to push for prosecution.

Mark C.
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BEWARE I TOO HAVE NEVER RECEIVED MY ORDER NOR HAVE HAD A REPLY

I HAVE WAITED A MONTH AND NOT RECEIVED MY ORDER. AND I HAVE NEVER GOTTEN A REPLY FROM AN E-MAILS. TERRIBLE CUST SERVICE. BEWARE !!!
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Find another Vendor - HORRIBLE - Unacceptable!!!

Simply took my $$$!!! - they refuse to respond to both email and voice messages
1 Business day to ship is what they advertise - STRICTLY LIES - waited 10 Biz days then began reaching out to these losers - absolutely NOTHING - Zero communication - Zero tracking data - ZERO PRODUCT - 15 BUSINESS DAYS still NOTHING - Isn't this called Mail order FRAUD? Do ya think the FTC has heard about their practices ? ... certainly will now!!!

Quick question: did reviewer ALEXANDER REZNIKOV order a cookbook?
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order received

placed order 7 days ago. received full order today. well packaged, items as promised. i am happy with this company. i would use again.
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thieves

they had no problem taking my money, still haven't received product or refund this has been going on since Sept 19 2013
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order received quickly

ordered white mulberry tea and a few bars of natural soap. customer service guided through the process, recommended a soap that was mild with no scent. order was dispatched the next day. order was received in 3 days. shipment was very well packaged. very happy with this retailer. will reorder.
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Took money from my bank account a month ago- still hasn't shipped

Zooscape withdrew the full amount of money for my order November 4th. They show no sign of shipping my order. The website shows "to be shipped." I would NEVER have placed an order with Zooscape if I'd known they'd take the money first without shipping. Their policy for cancelling orders is that it can only be done by phone-but every call goes straight to voicemail.
There are so many other reputable merchants on the web that there's no reason to trade with Zooscape.
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Unethical withdrawls

I ordered vitamins Aug. 24th 2013. My account shows the amount of purchase withdrawn but the merchandise still on back order Sept 11th. Most E commerce Companies will not withdraw until merchandise is shipped. As it is, my money is drawing interest in that company 's account instead of mine. I tried to call as they do not accept cancellation by email, but they do not answer. I sen t 3 emails to cancel to no avail. I will file a complaint.
DO NOT DO BUSINESS WITH THIS COMNPANY IT IS A RIPOFF!
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Everything was fine

My tea from zooscape arrived in 4 days. I am very pleased with the quality of the product - it was exactly what I ordered. Packaging was pristine, shipping was perfect. I placed my order directly with customer service, and I found them to be helpful and considerate. My experience with zooscape was above average, and I will be ordering with them again. I have bookmarked their site.
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zooscape is a cheating site

I was searching in amazon.com for glucosamine and found what i searched for a canadian brand called webber naturals but amazon puts it on external link so i said no problem amazon is perfect and it shoudnot put any cheating site but sadly this is what happened....
I ordered 3 pack of glucosamine and deducted 136 us dollars and all ok and zooscape send me 2 automated emails .....
and shhhhhhhhhhh no more
order were placed at 7 july 2013 and i emailed them and nothing happen even no automated email
called them 2 times and ansering machine reply to leave your name and tel and i did
and nothing at all
so finally iam now sure that ZOOSCAPE IS A fraud cheating site
i hoped to read this site before ordering but sadly that were happened
thank you trustpilot that allow me tell people and warn them from such sites
thanks again
abdallah youssef
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fraud

Positive reviews must be written by the company itself. This company must be based in somebody's basement and staffed by one person that never answers the phone. Terrible tea quality.
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Satisfactory results

I assume that some people did not get what they ordered; however, with my order everything was in place.
They sent me a confirmation recipe and then a letter saying that my order was shipped. Then, several days later, it arrived.
Overall, the website is not perfect, but the result was as it should be: the order arrived.
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DON"T DO BUSINESS WITH ZOOSCAPE.

There are many reasons not to shop here. One they can even fill your order. Two they won't send your order to you in the time stated on your order. There customer service is so bad you can't even get them on the phone. Then when you get so fed up with them and cancel your order. They will send it to you. So now you need to call them to send it back. But guess what they don't answer there phone. So you call your credit card company to get your payment. With you on the phone they agree to a full refund. However when you get your refund its not the same amount. They charged you shipping. Now remember you informed them to cancel your order before they shipped it to you. These people are so unprofessional can't believe they are still in business. DON'T DO BUSINESS WITH THEM.
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Unbelievable nerve!

Since this company is based in Canada, they take full advantage of the fact that US customers have little recourse to hold them accountable for their bad practices. Neither before nor after ordering did they give any indication that the items were backordered. After a week passed and it became clear that my items would not be shipping anything soon, I requested cancellation and a refund. They completely ignored this request and about a dozen more over the next five weeks. Then last week I got an email from "Gina" saying my order had shipped, acting like all was going according to plan and encouraging me to contact them with any questions! Who knows when or if I'll actually get my order. All I know is that no matter what happens, there is no possibility of ever getting a refund from these people. Unless you love frustrating experiences, AVOID THIS COMPANY AT ALL COSTS!!!

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Zooscape Details

About this company

Health, Toys, Beauty, Adult, Baby, Books, Music, Movies! Escape to ZooScape! Visit www.ZooScape.com, or call toll-free 1-800-760-8783.

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