I am a regular customer of UKsoccershop's and ordered products from UKsoccershop many, many times so far. All ordered items arrived as per my actual order, never had any discrepancies, all shipments arrived in sound condition and in timely manner and without any obstacles. I pay orders from UKSoccershop through my credit card and had never ever any suspicions or problems with this company.
Do not buy from this bunch. They are con men. Check the web before you buy and don't trust the reviews on this site that say they are great, they are a con too!! Check, Check, Check!!
See below at http://axelebert.org/en/uksoccershop-problems.html
Counterfeits or nothing - uksoccershop.com did not refund for sold out articles and for fake items
uksoccershop.com review - scam - fraud report
Sold Out or Wrong Size Counterfeit Print Close-Up Pictures Suggestions in case of problems Recommended Shops
Order 74195 Purchase from UKSoccershop.com 02/Jul/2008 23:07:45 WorldPay transaction ID: 1560772275 Paid GBP 86.48 for 1 shirt and 1 short Order 74340 Purchase from UKSoccershop.com 05/Jul/2008 11:23:18 WorldPay transaction ID: 1660607406 Paid GBP 118.48 for 2 shirts Order 74470 Purchase from UKSoccershop.com 07/Jul/2008 11:41:05 WorldPay transaction ID: 1461334751 Paid GBP 54.48 for 2 shorts
Sold Out - No Refund | Wrong Size Delivered - No Refund
Can you imagine you order 3 authentic sets of Adidas® shirts and shorts over the internet, make advance payment of 260 GBP, and from the shorts all you receive is 1 item in wrong size (others sold out), the shirts you receive come with fake printing? This happened to me in July 2008 with »uksoccershop«, the as per advertisement »Number One for Football Shirts«.
Initially I only realized about the wrong size short. I was asked to return the short and promised to get a full refund for the 3 shorts including return shipment. I sent the short with registered mail but despite many reminders no refund was made within 2 months. Phone calls were never answered. Finally I reported the fraud to my credit card company, and after investigation the credit card company initiated a charge-back for the shorts.
Counterfeit Print - No Refund
Direct comparison - original left - fake from uksoccershop right Direct comparison original shirt print left - fake from uksoccershop right
I then googled about experiences from other customers ordering from uksoccershop, and I was surprised about the number of fraud reports, scam and rip-off's. The standard procedure was that uksoccershop promised a refund but never gave it. Then communication ceased. Also I read about problems with printed shirts, that authentic printing of names and numbers was sold, but in reality the prints were fake.
I got an authentic printed shirt from a reliable dealer and made a comparison with the shirts uksoccershop had sent. I realized also my uksoccershop shirts had fake printing. The print was not shining. It was a plastic foil which went way beyond the letters and numbers and there were no holes within the numbers but only imitations of holes.
I again contacted uksoccershop, included the close-up photos and requested a refund now for the shirts. Sadly also for this counterfeit merchandise I have received just a promise to refund, but no refund was ever made and further reminders remained unanswered. My credit card company did not help because my claim was after 3 months of purchase and outside their charge-back policy. I never got a refund for the 3 shirts.
The least I can do now is share my experience. It is my hope I can help others to avoid similar frustration and loss of money. Eventually this is also a chance for the shop to re-think its business behavior and fix damaged customer relations. I would of course be happy to report about that on this site.
Suggestions in case you experience similar problems with uksoccershop •Ask your credit card company for a charge-back, don't wait too long. •If you live in the UK: send uksoccershop a registered letter of complaint giving them 2 weeks for a full refund before proceeding to the »small claims court«. •Help other shoppers and post a review at Trustpilot. You have to register to write your story and should be prepared to send a copy of your order confirmation or invoice as proof of purchase. •Inform »Trading Standards« about your experience. This is the law enforcement body - no legal representative for your claims though. Visit southlanarkshire.gov.uk and search for »consumer enquiries«.
This was the first time I had used UK Soccer Shop. The website was easy to use and the goods ordered were delivered quickly and are value for money. I would recommend them and will definitely use them again.
Excellent prices and fast delivery on all products i've ordered in the past. My favourite parts of their service are the personalisation which is better than anywhere else I've found and customer service has always been friendly and helpful.
Since the change of the website, I'm interested to see that any options to track my (already horrifically late) order have been removed from the menu, and that any attempt to fill out a customer service ticket takes me to some nonsense about how I need to install software first.
How about a bit of transparency? Or are you just expecting anyone who spends over the odds for a shirt from the previous season to just ignore it if the item never shows up?
Not to mention this was a present bought well in time for my partner's birthday...
I'd like to know what the hell is going on with this website.
I absolutely love my new football shirt. The material is excellent and the printing has been done perfectly. This shirt is a very smart looking shirt. I would not hesitate to order from this company again. The processing and shipping were quick also. I cannot say enough good about my experience.
The items I ordered at around Midday arrived by Royal Mail 10:30 am the following morning. That is what I call fast delivery. I know where to look now for future purchases and thoroughly recommend UK Soccer store to anyone looking for value for money and excellent customer service
I have been looking everywhere trying to find an Alessandro Del Piero Juventus shirt but it was proving an impossible task. I saw a recommendation on a forum for uk soccer shop and despite seeing a couple of reviews on here, I gave them a try. My fears were unfounded as the jersey arrived very quickly. Everything was authentic - the jersey, the printing and the patches. Very happy with the service and will use again.
I have been a regular customer of UKSoccershop since 2008. In total, I have placed seventeen orders with them and only once have I had an issue. That was when a wrong size was sent, however that was partly an error on my part as I misunderstood the size conversion between UK and US. On that occasion, they arranged an exchange which for me which I was satisfied with.
The product selection is great, but the most important thing for me is service. Delivery to US is around a week on average. The longest I've waited was 2 and a half weeks and the quickest was 5 days. That was both on the standard shipment service.
I cannot speak for others, but based on my (multiple) experiences with this company, I am happy to recommend them.
Ordered for the first time having never heard of the site before and couldn't be happier. My order was posted within 3 hours of being placed and arrived promptly the very next day despite only paying for standard shipping
I ordered a holland football top. This was the only site that did international printing and i was satisfied with the quality of the product and the printing. Delivery was quick came in a few days. Would definetly order from them again. Highly recomended