Trustpilot reviews

Trustpilot reviews

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1031 Trustpilot review(s)
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Shitty

Creates account without telling that it will.
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When leaving a review takes your email address and no where to unsubscribe

Breaking UK regulations by not having an unsubscribe option on their emails.
Will be reporting them.
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Poor

Warning! Trustpilot will allow competitors to write reviews good or bad about your! 10 days now and review still not removed!
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SUPER

Allways check Trustpilot before you buy anything
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Reptile Centre

This company have been fantastic! Due to a none delivery of my order by Royal Mail,(which was no fault of The Reptile Centre) who took my order to a post office 7 miles away, I spoke to The Reptile Centre who posted out a new order which I received the next day. I have been exceptionally happy with my purchase and will definitely order from the company again.

Thank you Reptile Centre for your excellent service.
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Too quick to remove reviews with poor explanation.Update added

I reviewed the purchase of a Breil watch from Nigel O'Hara Jewellers. | was very happy with the review and had responses from purchasers with similar bad experiences of the company. A few days ago my review was suspended, along with quite a few other negatives reviews from other people, strangely though, no positive reviews were suspended. I am very suspicious that the people complaining about the negative reviews were the company who the negative reviews were about, or someone with a connection to them. I have since emailed Trustpilots customer services with my order number for Nigel O'Hara and offered to provide the email trail of contact between myself and the company but have, to date, received no response. Very disappointed with the lack of contact from Trustpilot and the fact that they have suspended my review with no justification. I understand that Trustpilot have to ensure that reviews are honest but having read through their responses to other peoples concerns I am beginning to realise that this site is not as reputable and as unbiased as it makes out. I am quite sure that this will receive the stock response that other bad reviewers will get- Watch this review- No response from Trustpilot via Twitter either- Very disenchanted now.!!! I have now forwarded the order confirmation from Nigel O'Hara to you via email. I trust that you will now do the honourable thing and repost my review- This would help restore my trust in Trustpilot.
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Reply from Trustpilot

Hi Leon,

Thanks for your comments.

I know it can be frustrating to have to provide us with documentation after you have written your review, however to ensure the quality of the reviews on Trustpilot, we provide an option to report a review that may not follow our review guidelines or could be written by someone who can't be identified as a real customer. Both companies and consumers are free to report reviews on our site, and the reason why a review has been reported is visible on the company profile page.

One of my colleagues in Community Support is investigating the issue. I can see you have provided us with your order ID number in your review, however we require to see documentation showing this. If you can provide documentation that you bought something from the company, we will restore your review. I understand that this is a hassle, but it's the best way we can ensure that reviews are written by real customers. So I hope you can help us and other consumers by providing a proof of purchase.

I hope this helps explain a bit more about our processes.

Best Regards,
Claire
Trustpilot

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Nice avenue to rate on-line shopping company.

Thumb-up to you TrustPilot. You help us on-line shopper a lot, specially choosing the right company to deal with. Nice work Trust Pilot. More power to you. :)
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excellent service

fantastic company,top sevice highlly recommended to my friends ,if them need money,thank you for your great service.100%recommended.
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VERY EFFICIENT & HOPE IT MAY HELP OTHER TO BE CAUTIOUS ABOUT WREN LIVING

I am impressed with efficiency of the service.I hope this may help others and me to resolve my problem.Please keep it up.
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They only post what they want you to see

Otherwise they make some lame excuse about needing proof of purchase or other things to put off the consumer. Great for bad companies who just want to show great reviews.
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Reply from Trustpilot

Hi Rosa,

Thanks for getting in touch.

I know it can be frustrating to see reviews that are reported, however on the profile page for a company you can see who reported a review and for what reason.

Trustpilot is an open platform where anyone can read and write reviews about the companies they buy from, and the reporting of reviews is a method we use to ensure the quality of the reviews. Any consumer or company can report reviews.

One of our employees in Community Support investigates the issue when a review is reported to us. Depending on the reason why the review was reported, we may ask the user for further information via email, or for the review to be amended so it complies with our guidelines for review. When the investigation is done the review will either be restored or removed permanently.

Companies can’t demand that a review is removed. Reported reviews need to go through our reporting process. We always encourage companies to submit a public answer to any negative feedback. By doing so other consumers can evaluate both sides of the story.

I hope this helps explain, and for more information, you can read about reporting reviews here:
http://blog.trustpilot.com/reported-reviews/

Best Regards,
Claire
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good to have a place where you cam express your views

Great to have a place where you can be heard and express your comments without being put down !
Thank you
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A bit of a con!

It would appear that in order to prove your purchase the order email from the company is NOT proof of purchase. It would seem that my only option left is to send them the bed!
It all seems to be a bit of a con!
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Reply from Trustpilot

Hi,

Thanks for leaving your comments.

I understand it is annoying when your review is reported and we ask you to supply us with documentation, however we have a reporting system in place to help us maintain the quality of the reviews on Trustpilot, since we do not censor reviews before they are published. Any user or company can report reviews on our site.

I can see you have copy and pasted some information to us, however unfortunately this is not enough for us to verify the review. If you could send us a pdf file from the company or a screenshot of for example an e-mail from the company containing the order number, that would be great.

In the meantime the review will remain hidden on our website.

Many thanks in advance for your assistance, and for helping us ensure the quality of our platform.

Best Regards,
Claire
Trustpilot

This review has been reported to customer service by our fraud and coarse language detection system for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by a Trustpilot user for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Pointless as they pick and choose reviews

I was not aloud to review a company why?

Because I got wise to the far to common dodgy practices of seapets
Also I got bad service

So yer when I'm about to spend 500 pounds on a glass box I'm careful
Do my Research and such.

I all but handed over the money the bad service and lack of it was what put me off.

So yer I don't see why that isn't good enough? Just because I didn't buy the tank?
I've bought a bit of food there before?
I see plenty of review for some div who wrote a glowing review as they could short them with some dog food.

Anyway what's the point of a review site if you just pick and choose what reviews you allow?
Just So the company has a mix of good and bad?
It's just pointless
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Reply from Trustpilot

Hi Shane,

Thanks for leaving your review.

I understand it can be frustrating to see your review reported on our site. We have a reporting system in place to help us maintain the quality of the reviews on the site, and any user or company can report a review they believe contravenes our guidelines, or could be written by someone who is not a genuine customer of the company they are reviewing.

All reported reviews are assessed according to our guidelines for review, which you can read here:
http://legal.trustpilot.co.uk/user-guidelines

If you can show you bought something from the company, and your review otherwise complies with our guidelines, we should be able to reinstate it on our site.

I hope this helps explain.

Best Regards,
Claire
Trustpilot
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Would be easier to review all the positive or negative reviews in one place

Wanted to review a particular website, but just wanted to see all the 1* and 2* comments , rather than just the latest! couldn't find this option. Amazon does this very well, and you get to read all the negative reviews about a product....very helpful. If this option is on the site then sorry for this review, but I couldn't find it, so perhaps it needs to be clearer and more intuitive....
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Reply from Trustpilot

Hi Alan,

Thanks for your comments. We really appreciate the feedback we get from users of our site.

I have passed your suggestion on to our Product team for their consideration.

We hope you'll continue using Trustpilot and that we'll see even more reviews from you in the future!

Best Regards,
Claire
Trustpilot
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Trust Pilot seem to get reactions

When I did a bad review on TrustPilot it did get a reaction from Mighty Deals but only for them to lie to me or totally ignore me. It would be nice if I could get a positive response.
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Reply from Trustpilot

Hi Cheryl,

Thanks, we appreciate you taking the time to leave your feedback!

I'm glad to hear leaving your review helped you get a response from the company, but am sorry to hear it wasn't satisfactory.

Please note that you're always welcome to edit your original review to take any updates or further correspondence with the company into account. You can edit your review by following the instructions available here:

https://support.trustpilot.com/entries/22311977-How-do-I-change-delete-my-review-

Best Regards,
Claire
Trustpilot
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Too easy for a merchant to hide unwanted reviews

I wrote a negative review that showed on the page of the merchant. Two days later positive reviews before and after mine were shown at the merchants website but mine was gone. Going in deeper at the thrustpilot website I could find mine.
This is not very thrustworthy.
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Reply from Trustpilot

Hi Ralf,

Thanks for getting in touch.

I'm sorry to hear your review is not showing on our site. However I can checked our system for reported reviews and reviews we have archived from our site, and have been unable to find yours. If we have had a review reported to us, or if we have archived a review, we should be able to find it.

Therefore it seems as though a technical issue may have occurred when you were leaving your review. Could I kindly ask that you try re-posting your review? If you still encounter problems, please don't hesitate to get in touch with our support team at support@trustpilot.com.

Best Regards,
Claire
Trustpilot

Trustpilot Details

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We live here: Denmark

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