TalkTalk reviews

TalkTalk reviews

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Review by confirmed purchaser

How easy it was to change to talk talk due to the helpfulness of their staff

How informative Bobby was in helping me to change to talk talk. She made everything really easy and clarified every detail to ensure I knew what the contract entailed. She was really friendly in a professional manner but made the changeover to talk talk simple.
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lies, slow, incompetent, money stealing, overcharging

So I have had talktalk as a provider for my phone and internet since I lived in Gosport in September 2010, I then moved to Ely, Cambridgeshire in November 2011, and despite phoning and emailing them they were unable to transfer my phone and broadband until a month after I moved but that it turns out was the least of my problems, I added tv to my package when it became available and then in February 2014 I then moved to Benwick, Cambridgeshire and began trying to get my talktalk package transferred to the new house, now at first my new address wasn't available on their system, to the point they asked if it was even registered with Royal mail and said they would have to add it to their system and this would take 3-4 days, a week later I then phoned again to find out what was happening and turns out the request to have my address added had not even been filed so I was told it would take another 10 days - 2weeks, around 2 weeks later I phoned again- at this point I had already moved out of my old house, it was then they told me that they could only provide me with a phone line at my new address, so naturally I requested to cancel this also involved them asking me if I wanted to put my account on hold for 2 months while I thought about it- not much to think about really as I wanted phone, internet and tv, thinking the request for cancellation had gone through I continued to set up my new house with bt as they were able to proivide all services. A month went by and suddenly money for a talktalk bill was taken from my bank account, now I hadn't used any of their services for over a month and having asked for it to be cancelled I got back on the phone to them, where they passed me from person to person hung up on me and tried to refuse giving me my money back, until eventually telling me the only was I could get a refund would be in a months time or unless I filed an indemnity claim with my bank- now I did not see why I should have to wait a month for them to pay back money they had essentially stolen from me so I went ahead and file an indemnity claim at the bank, whilst on the phone talktalk assured me I would be charged no more money and all charges such as early cancellation charges would be voided as they could not provide me with the services I wanted and they had messed me around. Finally I was seeing the light at the end of this rather stressful period, until today (19/04/2014) over 2 months after my first contact with talktalk I receive and email telling me my april bill is ready to be viewed, and this is where I get the biggest shock the bill is a total of £332.15 - listing Contract Breakage Fee charges of £154.92 + YouView+ Box Deferred Fee of £200, so their promises of voiding all charges was clearly yet again another lie and not once did they ask for a return of the youview box, nevertheless they will not on any circumstances be receiving another penny from me as I have cancelled the direct debit, and I refuse to pay for their mistakes and lies.
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Review by confirmed purchaser

Had to find details

I struggled to find answers to outstanding questions and the call centre was closed.
I have paid in full now but installation is not until May 6th, will my 12monhs start from today eventhough I have no broadband installed, or does it start from installation?
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Review by confirmed purchaser

Very easy to use website. The chat facility is excellent

Some questions I forgot to ask.
1. Do I need to do anything with BT to cancel their phone line?
2. I get my youview with Sky at the moment. Do I need to do anything with them, or do you contact them too?
3. I was persuaded to come to TalkTalk by a friend. Is there a 'recommend a friend' reward scheme running at the moment? (she is Heather Ormston 01780 767108)
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Review by confirmed purchaser

VERY SATISFIED

VERY STRAIGHT FORWARD AND EASY TO IMPLEMENT.
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Review by confirmed purchaser

Aaaaaaa

Hi everything is fine but my wife' date of birth is wrong she was born on the 22.10.1980 if u can change it
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Review by confirmed purchaser

Very simple sign up. Not enough information about the up front costs.

Having compered this deal it looks by far the cheapest around. The sign up was very simple and straight forward. The one let down was the lack of information about up front costs untill after the credit checks were compleated. I would have prefered to have all the fact right at the begining rather than a shock half way through.
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Review by confirmed purchaser

Simply

quick and easy to setup, no problems so far..
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Review by confirmed purchaser

friendly service and clear information

I have just purchased the essentials package with the help of Caine Alvey. He provided all the information I needed, answered questions some possibly not often asked, gave advice and was generally very pleasant to talk to. There was no element of hard selling.
I contacted talk talk due to a leaflet received in the post which was simple but had all the information needed. In comparison to virgin medias book which had far too much information which was off putting hence my decision to use talk talk as my provider
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Biggest mistake of my life!!

I stupidly signed up to Talktalk & a bt telephone engineer installed my new phone line at the bottom of my stairs even though I said I wanted it in the living room, he refused - he clearly couldn't be bothered. When I plugged in my router I had to use an extension cable to fit in the plug for my phone & the plug for my router. So I now have a massive tripping & fire hazard at the bottom of my stairs. When I phoned up Talktalk to complain about this, I was told that if the engineer put it there then that is where it should stay! So I complained to the Ombudsman about this - still waiting on a reply. Then my Talktalk TV box arrived & to my horror, I realised that the TV must be plugged into my router - which is in the hall at the bottom of my stairs! This doesn't make sense! Am
I supposed to drag my TV into the hall & watch it there! I was then on the phone to Talktalk for an hour trying to get this resolved. Apparently I could just run extension cables into the living room. So my house is to become an even bigger danger. Eventually they agreed to move my phone line, I had to stay on the phone as they filled out the form for this request - apparently I have nothing better to do with my time. I was told that an engineer would phone within 48hrs to arrange a date - that was 3 days ago. So again, I phoned Talktalk this morning,only to be told that they didn't have an update of this on my account! I was then told that it was passed to a manager & someone would phone today. I don't believe they will phone. I am sitting with no TV - even though I am paying for it. I have a fire & tripping hazard on my stairs & when I asked to cancel, I was told that I would have to pay cancellation charges! This is ridiculous - this is all their fault. They then had the cheek to phone me about taking out a Talktalk mobile phone! Trying to complain to Talktalk gets me nowhere - there online help is just trouble shooting & phoning gets me nowhere. I plan to write to Talktalk & give them bad reviews where possible.
Mairi Kate
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Review by confirmed purchaser

Signing Up - Pretty Good

Process was a significantly less traumatic experience than signing up for some on-line retailers! The application was logical and the background operation worked in real time despite the failings of my current provider.
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FIBRE NOT AS IT SHOULD WITH TALK TALK

Im writing in reguards to talktalk do not go with them for broadband and calls I was quoted 24meg before order for fibre got the I get no where near and I wouldn't class 20meg as fibre but by the talktalk muppets anything over 12meg is fibre . I think there is a problem somewhere down the line but they refuse to look into it as usual and . im 0.2m away from exchange and most people round my area get 30 odd meg how come my line can only get up to 20meg so fibre suppose to be 4 times faster where at in my eyes . ive told them they get adsl prices for my fibre as its a crock of shit . I WOULD GIVE NO STARS IF I COULD because they never do nothing right
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Review by confirmed purchaser

Easy peasy lemon squeezy

Very user friendly and easy to use, had no problems at all processing my order
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Review by confirmed purchaser

BRIGHT, PROFESSIONAL,VERY HAPPY.

FULLY EXPLAINED AND VERY HELPFUL
TalkTalk

Reply from TalkTalk

Hi John,

We're really pleased to hear you found the signup process so straight forward. If you ever need help or assistance with anything in the future do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

Simple and easy

From the outset i found the process of conecting to TalkTalk very straightforward. The person dealing with my ordder explained everything in simplistic terms--even a man could understand !!
TalkTalk

Reply from TalkTalk

Hi Andrew,

Thank you for your comment.If you ever require any help or assistance do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary

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Review by confirmed purchaser

Easy to use

It was really easy to navigate, all the points were covered and detailed for you. It conveyed clearly what each package included and what benefits they included. Great site.
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Review by confirmed purchaser

easy

great, so far
TalkTalk

Reply from TalkTalk

Hi Alan,

Thank you for your comment. If ever you need any help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Regards,
Mary
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Review by confirmed purchaser

Speed?

I would love to know the speed you can provide both Download and Upload....
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Reply from TalkTalk

Hi Sandro,

Can you please contact us via our Facebook page at facebook.com/TalkTalk so we can assist you further.

Many Thanks,
Mary
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Review by confirmed purchaser

hope the talk these have talked is true and all goes trouble free

all went well,but the proof will be if the change over is trouble free.have put my faith in the gods
TalkTalk

Reply from TalkTalk

Hi Alan,

Many thanks for your comment. If ever you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Visit TalkTalk

Category

Mobile & Internet

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