TalkTalk reviews

TalkTalk reviews

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Review by confirmed purchaser

Brilliant service

Can't wait to get it up and running and I won't have to the high bt bills anymore
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Review by confirmed purchaser

Helpful service

The person I spoke to was friendly and helpful. I wasn't particularly happy about having to give my bank details over the phone because I thought aol didn't ask for these details. However, the manager explained to me why they needed them. I did give the details in the end as I had contacted them by the phone no on the aol website.
TalkTalk

Reply from TalkTalk

Hi Anne,

Thank you for your feedback and welcome to the TalkTalk family. If you need advice or assistance with anything do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Review by confirmed purchaser

im very happy that it was easy to use great service

i was very happy with how easy it was to set up thank you
TalkTalk

Reply from TalkTalk

Hi Christopher,

Welcome to the TalkTalk family. If you need assistance with anything, just let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Review by confirmed purchaser

simpley satisfied!

Decided to have broadband installed,looked at a few providers then had a look at talk talk. Was impressed with the price and the simplicity of applying online. I am more than pleased i chose them and would recommend theyre services to friends and family.
Thank you!
TalkTalk

Reply from TalkTalk

Hi Sean,

Really pleased to hear you are happy with our services. If you need help with anything just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

watch watch listen listen talk talk

TALK TALK totally destroys British Telecom on quality and value
TalkTalk

Reply from TalkTalk

Hi Richard,

Thank you for such positive feedback. If you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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Review by confirmed purchaser

good online service

was fast and very direct wasnt confusing at all
TalkTalk

Reply from TalkTalk

Hi Michael,

Many thanks for your feedback. If you need help or assistance with anything, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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Review by confirmed purchaser

very kwik and easy online service. happy

very kwik and easy online service. happy
TalkTalk

Reply from TalkTalk

Hi Antoni,

Thank you for your comment and welcome to the TalkTalk family. if you need help or assistance with anything in the future do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Review by confirmed purchaser

No welcome email or letter!!!!!!!

As discussed when agreeing to my account, this phone line is for a shop that I will not have keys/access too for several weeks, which I informed the advisor. At no point did the advisor point out that the welcome letter would go to the shop address. I'm unable to register my account as I do not have an account number on any emails received from you. The registration page does not recognise my email or last 4 digits!!! I'm told by your help line the email has this information on, I have looked again and still cannot see any email that states my account or new number for the shop!!!!!! Very frustrating. I'm also told that other than waiting until the 25th of April, I cannot re-direct the delivery of the modem. Thought the initial call went to smoothly, after care really poor.
TalkTalk

Reply from TalkTalk

Hi Tracey,

I'm sorry to hear this has happened. If there is anything we can help with, do send us a message on our Facebook page at facebook.com/TalkTalk and we will assist you further.

Many Thanks,
Mary
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GOOD WHILE IT'S WORKING

Undoubtedly, TalkTalk offers good value for money in terms of the 'phone, broadband & TV packages which it supplies. However, it's customer service is provided by overseas call centres and it's impossible to speak to anyone with enough authority to set the rules aside when the situation demands (and certainly not anyone UK based!) .

We signed up for the YouView service as soon as it was announced and have been happy with it overall. But, at the end of March, the On Demand facility stopped working. I called the support number and spent over an hour on the 'phone while a technician talked me through checking various bits of the equipment; which involved, among other things, unplugging one of the power line adaptors - the one connected to the modem - and then replacing it afterwards. When replacing the adaptor, I asked the technician specifically whether it mattered which port I used for the network cable, and was told clearly that it didn't.

When he had exhausted all possibilities without resolving the problem, he said he would arrange a home visit from a UK technician. I was not impressed to be told that the earliest it could be arranged was three days away but, eventually, had to accept that TalkTalk simply doesn't employ enough technicians to offer a better service. Since the offered appointment was quite impossible for us, it was actually six days later that the technician came.

The technician was very good and the problem was fixed quickly. However, he discovered that the network cable to the modem was, in fact, connected to a wrong port. Clearly, that was down to me, but only because I had not been instructed correctly by the technician on the 'phone in Indonesia; furthermore, it could not have been the cause of the original fault, as the On Demand function had worked correctly for almost 18 months, since the initial installation.

On checking my April bill, I was shocked to see a £50 charge for the technician's visit. Immediately, I called the support line and explained to the call centre operator exactly why I believed that the visit ought not to be chargeable. Eventually, he transferred me to his manager (a particularly "jobsworth" sounding individual) who refused to accept my arguments and insisted that no-one in TalkTalk would agree to cancel the charge.

I have now written to TalkTalk at their Southampton HQ and am awaiting their response with interest.

As long as everything is working OK, TalkTalk's packages are good value for money - but heaven help the customer when anything goes wrong!
TalkTalk

Reply from TalkTalk

Hi John,

I'm sorry to hear hear you have experienced such issues. If there is anything we can help or assist with, do let us know via our Facebook page at facebook.com/TalkTalk and we will be happy to assist you.

Many Thanks,
Mary

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Review by confirmed purchaser

Quick and easy

I was surprised how quick and easy it was to setup. No fuss and no bother. 10/10!
TalkTalk

Reply from TalkTalk

Hi Michael,

Thank you for your feedback and welcome to aboard. If you ever need help or assistance with anything just let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Review by confirmed purchaser

nice, friendly and good deals

Alex who I spoke to was very genuine and friendly. He did not pressure me into buying or nagged me. He let me think about what I wanted and added a few discounts just to ensure I made the right choice.
Good worker. Nice attitude.
TalkTalk

Reply from TalkTalk

Hi Sufyaan,

Thank you for your feedback and welcome to the TalkTalk family.

If you ever need help or assistance with anything do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Review by confirmed purchaser

A simple and clear process for switching.

The on-line instructions on the TalkTalk web-site were clear and easy to use. Arranging appointments for telephone and tv engineers were also easy.
TalkTalk

Reply from TalkTalk

Hi Jean,

Thank you for your feedback and welcome to the TalkTalk family. If you need help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Avoid, may be cheap but cheap is never always good....

What can I say... Cheapest because they rob you at every possible opportunity.
I wont even start about the internet service, cant be bothered to write two essays. So ill talk about their mobile service.

Firstly to be fair to them, the order was nice, easy and quick. Products were as described and came in a couple days with no issues. Easy to activate as well. Now that's all the good i have to say.

Its impossible to review your usage on talktalk and that's my biggest issue with talktalk. No live usage update like you get with other providers. Delays of up to 2 weeks. Ran over my data usage by 1.5gb, no text to say that i had and no offer of more data instantly like other providers provide via text. Racked up a 200 quid bill, now this is robbery... considering its not to hard to use that much data nowadays and with my old provider a instant text was send asking if I wanted to pay 10 quid for a extra 1GB. So i'm paying 185 more than my old provider and more initially usage limits and i was paying 35.

Now I'm not a well off man, so I instantly thought payment plan. Split the bill by the remaining months left on my contract and add them to my bill. Oh and never use my internet again... Rang them, first call got hung up upon, second took 1 hour of being past around before being hung up upon. Tried a week later another 30 mins to tell me someone will call me back to arrange a payment plan. 2 weeks rang up again and they said they don't offer plans for mobile customers!? Forgive me if i'm wrong but don't they legally have to offer this to avoid people from racking up more debt?! So I'm implementing this payment plan myself, all in all not having use of their service...

So the lesson I've learnt, pay a bit more and go with the usual providers. Costs more but the customer service is generally better and they offer better solutions to everything. My past providers being Vodafone and Orange btw.

Forgive the grammar rushed it.
TalkTalk

Reply from TalkTalk

Hi Paul,

I'm really sorry to hear you have been experiencing such issues. If you ever need help or assistance with anything do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

Simple

Simple and easy to order.
TalkTalk

Reply from TalkTalk

Hi Georgina,

Many thanks for your feedback and welcome to the TalkTalk family. If you need help or assistance with anything in the future, do let us know via our Facebook page at Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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Review by confirmed purchaser

Excellent

The dude I spoke to needs a promotion...
However, it seems as though whoever I speak to at TalkTalk always talk very fast.
Apart from that...everything else is fine- so far.... :)
TalkTalk

Reply from TalkTalk

HI Samir,

Really pleased to hear you are happy with our services. If you need help with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

Quick and Easy to apply

Brill easy to apply and book bt engineer online. Good deal happy so far.
TalkTalk

Reply from TalkTalk

Hi Sarah,

Thank you for your feedback and really pleased to hear you are happy with our services. If you need help or assistance with anything, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Review by confirmed purchaser

YOUR SERVICE IS SUPERB

There is no doubt that your customer service is very impressive and encouraging. I make bold to say that your initial attention to customers is far better than some of your competitors. I only pray and wish that you will continue to impress your customers as they continue to custom with you. It is very unfortunate that some service providers will disappoint their customers as soon as a deal is struck. While looking forward to a fruitful relationship with you, I hope that you will not be like those defaulters.
TalkTalk

Reply from TalkTalk

Hi Johnson,

Many thanks for your feedback and really pleased to hear you are happy with our services. If ever you need help or assistance with anything do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards
Mary
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Review by confirmed purchaser

The broadband speed I was quoted on the phone is half what this order confirmation gives me. Not impressed ,

Not happy about broadband speed I am now given as it is half what the lady on the phone told me. Not impressed !
TalkTalk

Reply from TalkTalk

Hi Annie,

I'm sorry to hear this. If you need help or assistance with anything, do send us a message on our Facebook page at facebook.com/TalkTalk and we will assist you further.

Many Thanks,
Mary

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Visit TalkTalk

Category

Mobile & Internet

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