123-reg reviews

123-reg reviews

Good
7.4
from 0 - 10
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-10 for customer service- Terrible

This company is incredibly frustrating to deal with!
I got locked out of my account and needed to change some incorrect info on there, but despite sending them all the details they asked for it still wasn't enough. Every member of staff will tell you different things, and they just pass you from person to person. They are clearly not interested in keeping their customers! We are now going to go through the time consuming and expensive process of having to re-brand our whole company as they have our domain name and we can't do anything with it. I expect they'll probably post a standard 'please get in contact because we care' after my post but there's no point because they don't!
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Top of The Pile

I get a lot of benefit from their newsletters. Always relevant, I often repeat their advice to our customers. The interface is clean and easy to use, while timely reminders are sent regarding renewals.
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Best place for personal e mail address

We used 123 reg to set up our own email address, and access our e mails via Outlook and Smart phone. This has always worked well for us, and the support team are very helpful, always managed to resolve our queries
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123-reg is our preferred ISP due to ease of service purchase & very reasonable rates.

123-reg is our preferred ISP due to ease of service purchase and very reasonable rates.
Support responses are pretty swift too, so I have opened many 123-reg accounts for clients who want to control their own hosting. The control panel is simple to navigate and all domains can be managed centrally.
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Excellent Customer Service

Had an issue where I forgot to cancel renewal on my domains and suddenly got a bill for £45.

The team were excellent and had refunded my payment within 3 hours.

I have never received such excellent customer service.
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Top notch and fast working! Thank you!

Very fast and effective! Thank you very much!
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BEEZER GEEZER

SORIN IN 'SUPPORT' HAS GOT ME GOING WITH MY SITE.MY PARTNER IN BUSINESS IS UP AND RUNNING TOO.
THANKYOU SORIN.
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Help me fix a issue with my domain that was hacked

John was amazing he fixed my issue in record time and gave me all the advise that i need to make sure this does not happen again.

I would like to extend my thanks to John and say he is a real credit to you service.

I believe he is a value member for your support team and would recommand him for a rewand of some kind...
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sneaky HIDDEN CHARGES

we have many domains with 123-reg and was fairly happy.
however they have just added a hidden charge when you transfer away. this is like keeping your domain hostage. they are blaiming nominet but that is not true.
They promised that all transfers - to and away - were free when i brought my domains from them !!!
I would keep away from 123-reg at all costs.
123 Reg

Reply from 123 Reg

Good afternoon, my name is Karra I work here at 123-Reg.

I can confirm 123-reg have updated the way it handles IPS tag changes – and this now includes a charge for this service. This move was made in light of changes within the industry, and with consideration to the best long term interests of our customers. We would like the opportunity to discuss this further with you, if you could send me across your Domain/Username to customerexperience@123-reg.co.uk I will arrange to get someone to contact you.

Regards,
Karra
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Like having a web developer by your side step-step of the way

I am no web developer but neither can I afford one; i have every confidence I will end up with a functioning website that does what I need. Thats progress!
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Domain names plain and simple no dowala.

Reg 123 good company to work with. Explain problems simple and in layman's terms.
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Great Customer Support

very short wait time, polite and speedy customer support. Had my issue resolved in under 10 minutes!
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5 stars on most things but no mailbox privacy

Normally I think 123 reg are v good. But there's a but, no doubt due to the Heartbleed bug we were asked to change all email passwords on the domain. Which I did but this highlighted that there is no option for a user to reset their own password. and no option for "force password change" which would have saved me a job on the email accounts. This is very amateurish and I hope they resolve it soon. I have discussed this with them and requested a feature change. I will let you know
123 Reg

Reply from 123 Reg

Good Morning, my name is Daniel I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to customerexperience@123-reg.co.uk, I will look into this further for you.

Kind Regards,

Daniel
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Absolutely fantastic, professional, personally catered support

I've been having issues with my website for a number of days, and spoken to over 5 different other 3rd parties, seemingly with no solution to the extent that I was considering switching hosts.

I then spoke to a 123-reg representative, Robert, in the live chat support who gave me absolutely outstanding support and had my website back up and running within a matter of minutes! An extremely knowledgable and fast working representative that I'd recommend to anybody
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Good pricing - fantastic service

It's not until you need some support that you appreciate not having to deal with robots!
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BRILLIANT

They answered the phone promptly and politely. Totally understood what I was saying and resolved my issue in a matter of minutes. A pleasant experience
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Absolutely Awful Customer Service

So on Friday I decided to take the plunge and get a hosting package with 123-reg as iv bought domains from them, no problem in the past. Spent just shy of £200 on a three year business package as seemed like the best deal! So anyway after I purchased this I went to check my hosting package but was not there, I thought to myself maybe it will take couple of hours to show up, and decided to check it the following morning.

Saturday morning went to check to see if the hosting was there but was puzzled to see it wasn't! So took to contacting 123-reg via there ticket system. They did respond quite quickly saying that they will escalate the issue to there developers. Waited until early Saturday evening and heard nothing back... messaged them again but they did not reply!

Sunday I decided to try to live chat to one of them and they said there developers were still looking into it and will contact me when it's running! I waited and waited until 4 o'clock and heard nothing again so decided to go to the live chat support again....only for them to tell me that.... It can't be fixed today but tomorrow it will be!!!

Stay well clear of 123-reg if you want your online business to not be affected!
123 Reg

Reply from 123 Reg

Good Morning, my name is Karra I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to customerexperience@123-reg.co.uk, I will look into this further for you.

Kind Regards,

Karra
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Very quick to help and sort out a problem

I had an issue - I was totally at fault, but 123-reg were very helpful and understanding - and resolved the issue to my satisfaction... I didn't expect this from such a large company, but it kind of restored my faith in large companies dealing with the smaller consumer!
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Excellent online support!

Danny at 123 reg was brilliant! he was efficient, helpful and friendly, we resolved my problem very quickly. Highly recommend you use this for troubleshooting.

123 Reg Details

About this company

Easy domain name registration with free homepage, including .co.uk, .com, & .eu domain names. Register your cheap domain names today.

Visit 123-reg

Category

Email Service Provider

Webhosting

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